On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
We monitor reviews for authenticity
Do not order from this site! The quality is horrible. I ordered 5 items & it took forever for me to receive them. I am working on returning the items now & will also mention that the customer service is terrible! I would rather pay more for better quality products than to order from this cheap site. You will be extremely disappointed.
I ordered a Bag for my mom for her birthday. And I was surprised when they delivered the product on the correct date (set by me). The packaging done was looking very beautiful and it didn’t seem to have any kind of breakage. When I opened the package the bag was the same as it was in the picture. I was very happy after I found the product at its best and there delivery speed is also very fast. Thank you shein.com for giving us a huge variety of everything and for such a good service. Keep it up.
I am regular customer of "Shein Designs" & I must say that the best collection in my wardrobe is picked from them, I recently bought a "V Neck Cami Top" from them & I instantly fell in love when I saw it on their site. The site is very smooth & has a very simple user interface for quick actions and orders. I purchased the item on their site & recently it arrived at my doorsteps.
Fast Delivery
Best Products
Innovative Designs
Priority Support
I must say that these guys are excellent at everything which makes them a perfect fashion destination.
I had an awesome experience ordering from SheInside. I needed a pair of zebra striped flip flops to match a dress that I had purchased. I found the perfect pair and knew that I had to order it. The site is very easy to use and maneuver, checking out was a breeze. The flip flops came within the estimated delivery date. I honestly have no complaints to say about this company; only good things. I will definitely be ordering from SheInside in the future.
So i don't have the right to have a tracking number? Just HCX3933? Why didn't you want to give me one? And now postal service in Belgium requires that tracking number you didn't and still don't want to give. My order is in Brussels, in delivery since... two days. So what? You keep repeating me that it's in Brussels... But i know, right? Now what can i do without proper tracking number? Postal services of my country can't track it without the number.
Dear customer,
Nice day.
Sorry for late reply and we are so sorry for all misunderstanding.
Your order has been shipped on 10 June already and you can track it via http://www.shein.com/index.php?model=order_track with your order number. The tracking information shows that it has been delivered to your country.
About the problem you mentioned in the comment, no worry please. In fact, we are making some improvements recently and there are so many changes in our logistics system. Sometimes the shipping way we chose will not offer us your tracking number. You just need to go to the post office which is the nearest from your home and fetch the order with your name, order number or your email.
Hope you can kindly understand and trust us.
Please remember that all of you are our precious customers. These problems you met will never be neglected. You can trust us. And if you still cannot get the order after contacting the post office, please feel free to come to us for help. We promise we will try our best to solve this problem for you. And we are pretty sure that this problem will be solved perfectly.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Ordered a gorgeous white dress 3 weeks ago in a small size. Not only did they send me the wrong outfit, they sent me an XL and they don't want to give me my full refund back. $20 down the drain.
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for all inconvenience.
Generally we will check every parcel before shipment. This incident was really out of our expectation. Hope you can kindly trust us.
And so sorry for these inappropriate suggestion offered by our customer service which made you so disappointed with us. Please accept our sincere and unreserved apology.
You can return this item back for exchange or for refund. Is that ok? ShenIn treasures all its customers. We will try our best to help you solve your problems. You can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Thanks for the great product and fast shipment. Would do business again. AAA+ + + + my highest rating.
I actually had a positive experience with this site. I wanted a few coats for my wife, I'm a guy and don't really like women stores so I just order online. Here the prices were GREAT, especially on coats... it seemed much better than in stores and I even saved 30% off on my first order. They also had ALOT of nice variety to choose from, so I got a few and though I was a little worried about quality, they were great, just like the pics... and arrived right on schedule, I had my items shipped in 24hrs if that helps.
If you want to have the latest in fashion and get it with the best materials, then Sheinside is for you. I purchased some costume jewelry from sheinside.com for mu girlfriend and I was really happy with the quality. My girlfriend loved it.
I bought two dress for my younger sister from this site. sheinside.com is the best site of online shopping I ever used. Purchase is very fast and products are cheaper than other site. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much more. Recommend this site.
I purchased one full length designer one piece from sheinside.com about a month ago.One of my friend has advised me.As I am so in love with shopping i keep on trying different websites and just order whatever i like. But many a times I had very bad experiences from some websites some times it is product quality or some times it is delivery issue. But to be very honest from this site I got it all; a piece of my choice, awesome quality, fast delivery and customer concern. I would highly recommend this site to all those who want a good product with smooth delivery.
People told me that if I did "Express Shipping" it would be here faster, and yeah, I fell for the "24 shipping." (which is a load of bull and just dishonest) So far, I have only received two items, and everytime I check the site an their order process, it says "Processing." I have never had this much trouble with a site. It's horrible. They told me that order was ready to be shipped, and I look- and guess what!? It's not. They lie to you and feed you the same bull over and over again. "We need 5-7 shipping days." In regards to that, it's been well over 5-7 shipping days. You have no excuse, and if they say, "Your order had been shipped already." No, it hasn't. Don't order from this site- it's honestly like they just stole my money. If I could rate this a 0/5 stars I would because 1/5 is just too nice to them.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. But one item in your order sells well, it is out of our expectation. Moreover, we were at weekend before, so it caused the delay of your shipment. We sincerely apologize for the dealy. Hope you can forgive us and accept our apology. We have checked for you, and found that your existing items almost have been stocked well and we are really ready for the shipment. We also have urged our colleagues to speed up for you. Hope you can understand and trust us.
SheIn is a fast growing company, we never deceive you. And giving you the best online shopping experience is our best honor. We promise that we will try our best to meet your requirement and do better in the future. Hope you can give us one more chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you again.
Yours sincerely.
I ordered a few items from sheinside around 2 weeks back and received it a few days ago. I am completely disappointed with the quality of majority of the clothes, and i want to RETURN them for a REFUND.
How much will I have to pay inorder to return them to China, as I live in India?
Also, if I want to get something exchanged, will i have to pay to return that item to you so that it can be exchanged?
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
And sorry to hear that our item can not meet your requirement. You can take photos of these items which can show any defects to us so that we can check for you. SheIn cherishes our customers, and it is not only our duty but also our responsibility to help you solve your problems. After confirmation, we will refund any problems caused by us. If you want to exchange some items, you also need to pay the shipping fee. Once we received your items, we will arrange the shipment of the items that you exchanged as soon as possible. About the return shipping fee, you can go to the local post office to consult it. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
Am happy to tell the people around the world that at www.sheinside.com is a good place to shop. I order goods here with the item no AHC3082 and they process it and ship it to my destination in good condition at the appointed time. Please keed the good work up
I ordered the "Black Short Sleeve Leopard Print T-Shirt Dress" from shein.com. Ordering went very easy and shortly after ordering I received the receipt in my email. Within time I received my order. What I like most about sheinside.com is the price / quality ratio. You get pretty good quality for a low price. And by quality I don't mean only their clothing. But their customer service too. I emailed them, because I had a question about sizes etc.
After a while I received a very nice response.
So yes this is a website I order more from, I even told all my friends about this website and earned 10% on what they bought. That's pretty awesome!
I don't know why it has so many bad reviews? I had a good experience with SheInside, maybe shipping is not the fastest (I got one of my items in 10 days and another one in 11 days) but otherwise it's a great way to save on good brands. I will also recommend my friends also. If you're afraid you're going to get a bad product I suggest you google it first before purchasing it.
This is was first time ordering from SheInside.com, and I was scared because of some of the bad reviews, but it worked for me!
I bought the Beige Deep V Neck w/ Crochet Lace and it is one of my new favorites. I'm seriously in love with it. Usually dresses that are in this price range from lesser known stores, quality takes a hit, or it doesn't fit right. SheInside is the exception to this. I am so happy with how well made it is and how well it fits. Stitching is usually the best way to tell the quality of a garment, that is the biggest issue I have found with clothes that are this cheap. I am so happy that the stitching is well done with tight patterns, and no stray threads. It fits perfectly. Be sure to measure yourself first to make sure you are ordering the correct size. Also convert to metric system!
Shop with confidence!
Easy to use website and plenty if chose. Quick deliver and products as described. The customer care is excellent and delivery very fast and on time when they said it would be delivered, can`t ask for more than than. I would recommend sitejabber.com to anyone...
Hi, I purchased a nice vintage dress from www.shein.com for my wife to attend my company’s yearly dinner party. The dress fitted her very well as she received many compliments throughout the night which made her feel really good and made me even happier about my purchase. The ordering process was pretty easy to complete and the product was shipped on time as was stipulated when making the purchase. The dress was properly packaged and although nobody was at home to receive the product when they first arrived, they returned later in the day. I had a great experience shopping with shein.com and I will definitely be purchasing more items with them.
I ordered my 32 items on May 17,2015 with Express Shipping. It is now June 9,2015 and I still have not received my items except for two. I've been told numerous times via chat and email with Kevin, Eva, Tiffany and Peter that my items would be shipping in 3 business days. I've also requested a cancellation and received the following email:
May 25th
Hello, dear
I have learned that you want to cancel your order
I'm very sorry, but your order is prepared and ready to ship, we will send it within several days, okay?
Please do not cancel it
Thank you
Fast reply please contact online chatting
Best Regards
Customer service
Tiffany
*******@sheinside.com
www.sheinside.com
June 4th]May 25th
Hello, dear
I have learned that you want to cancel your order
I'm very sorry, but your order is prepared and ready to ship, we will send it within several days, okay?
Please do not cancel it
Thank you
Fast reply please contact online chatting
Best Regards
Customer service
Tiffany
*******@sheinside.com
www.sheinside.com
In a chat with Kevin on June 5th, I was advised "Due to some problem in our factory, recently thousands of orders are inundating our factory, there might be some delay, sorry for that, we will urge our relevant department to send your order asap"
In a chat with Eva on June 8th, I was told that the reason for the delay of shipment was due to too many "bestsellers" in my order.
The way the representatives communicate via email and chat is ridiculous! I just want my items if it is claimed to be "too late" to cancel. There aren't anymore tickets that I can open without being completely frustrated with this company.
******* Check order progress Resolved Customer service 15 days ago
******* Cancel this order Resolved Customer service 15 days ago
******* More about tracking Resolved Customer service 19 days ago
Nothing is resolved because I still don't have my items and I'm constantly being lied to.
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for all inconvenience and for keeping you waiting.
Generally we need 5-7 business days for processing. Your order is more than $300, we need some time to verify your payment and there are so many items in your order.
We just want to make sure that everything in your order will be delivered in good condition.
Really sorry for the delay.
All of you are our precious customers. We treasure you and it is not only our responsibility but also our honor to help you and to meet your requirement.
Sorry for letting you down. Please accept our sincere and unreserved apology.
We have checked for you and found that your order has been canceled already. Your refund is under processing now. It will be back to your account within 10-20 business days when it is done.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for all inconvenience.
Generally we need 5-7 business days for processing. And your order was shipped on 7 June. Sorry for the waiting time. Hope you can kindly understand.
Sorry to hear that our items cannot meet your requirements and you want to return them back. Maybe you can send us some photos which can show these defects clearly so that we can check with our factory. We will refund you for any size and quality problem caused by us after confirmation.
We are so sorry that you are unsatisfied with our customer service. Please accept our sincere and unreserved apology. SheIn always puts customers requirements in the first place. We treasure you. All our colleagues are sparing no efforts to serve you and to provide you with considerate shopping experience. We will do better in future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.