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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Marisa W.
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Purchase perfectly!
July 26, 2015

Recently I ordered a Black PU Oversized Shoulder Bag from online at sheinside.com. Which was really different experience. Shipping duration was short. And when I received the bag it looked better than the picture. Always good deals on great products. Thanks very much.

Date of experience: July 23, 2015
Virginia
2 reviews
11 helpful votes
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I just ordered once and they provide me on time delivery. The stuff I ordered is great and the customer service was active all the time. I think this is best place to get shopped

Date of experience: July 23, 2015
Indiana
3 reviews
8 helpful votes
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Best Website
July 26, 2015

I love to get shopped from this site they are providing quality products which no one ever providing in the world before and I would really like to appreciate their discount offers specially mothers day special discount

Date of experience: July 23, 2015
Brazil
1 review
2 helpful votes
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Meet my expectation
July 26, 2015

I really love this site ordering systems and also the shipping policy. I received the item so fast than other sites. I must recommended to other people to use this site. Because its the best.

Date of experience: July 22, 2015
GB
5 reviews
10 helpful votes
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Excellent Service!
July 25, 2015

I have to start by saying that people need to give companies a fair chance by realising that those dealing with your orders are human beings.

I love this website! It has a clean and crisp interface, where everything is accessible at a glance. No over-complex menus, cumbersome navigation or functionality that's out of reach. From a shopping website stand point, SheInside nails the look!

It seems like there's always a sale on -- because there is so much variety on the 'site that you're spoilt for choice! What's even better is the fact that (unlike some big name-brands) all this stock is available in the sizes you want. I can't think of anything I hate more than browsing on-sale stock and seeing it out of stock!

Bought some shirts, bottoms and accessories from them and everything went smooth! Email alerts regarding my order, dispatch times and delivery confirmation. What more can you ask for?

5 Stars from me, any day! :)

Date of experience: July 22, 2015
Texas
1 review
5 helpful votes
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Can I know if my order was shipped? My tracking number dosent work and I haven't gotten an email from you guys

Date of experience: July 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

First thank you for your support and we are really sorry for keeping you waiting.
We have checked for you, and found that your two packages have been shipped. Actually we have sent the email to you, but the email may be sent to your junk mail, so you did not see it or ignored it. The order ZBZ4222 has been shipped on July 16th. 61299992140422621789 is your tracking number. About the order KAX4222, it also has shipped on July 16th. The tracking number of this package is 74899992140422619089. You can track these two packages on http://www.fedex.com/us/. Sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand. SheIn cherishes its customers, we never deceive you. Please trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

North Macedonia
2 reviews
2 helpful votes
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Excellent Service.
July 23, 2015

I've recently started shopping on this page, and I use only one word to describe it, AWESOME! Mainly, they offer clothes with wide spectrum of colours, and different styles suitable for everyone. As a busy person, my aim while shopping online is to save some time, and Sheinside totally helped me to achieve it. Ordering on this page is very simple, and the shipping is fast and safe, so you won't forget what is in the box when you receive it :). I'm fully satisfied with their service, and I would gladly recommend them to everyone.

Date of experience: July 20, 2015
BN
1 review
0 helpful votes
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Ya Best in Clothing
July 22, 2015

I am very happy with there service ordered a dress for my wife and daughter and as i am a man i got really narrow idea about ladies dress and whatever i got i share with them and after there suggestion it was wow. I cant believe they can make my imagination real with there suggestion the dress was good and there was no delay i got the item when exactly i wanted. Thanks keep up the good work.

Date of experience: July 19, 2015
New York
2 reviews
2 helpful votes
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Awesome in 1 word
July 19, 2015

I am glad what are they doing. Ordered a dress for my wife and got 1 day earlier then the deliver date but the main thing is they gave it early but result was awesome my wife is very happy with the dress. Thanks to the sheinside.com.

Date of experience: July 16, 2015
California
1 review
1 helpful vote
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WTF
July 17, 2015

So I ordered some really cute clothes and would love to wear them. It has been 2 weeks at least and i was told 3-5 days. I checked the "Shipped date" and it was a week ago. Has it been sent by the pony express? I just wish i had found these reviews before I ordered. Goes to show you if it sounds too good to be true... it probably is.

Date of experience: July 14, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
Generally we need 3-7 business days for processing, and our website has mentioned that this processing time is not included in the "delivery time". Hope you can kindly understand. We have checked for you, and found that your package has been shipped on July 13th. In order to protect your privacy, we will give you the tracking number and link via email later. SheIn cherishes its customers, we never deceive our customers, and any of your problems never be neglected. We think that your satisfaction is our best comfort. Hope you can trust us.

If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

France
1 review
1 helpful vote
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Awsome... great
July 17, 2015

I purchased a black long sleeve jacket from sheinside.com. I love this jacket!. It's super warm, fairly light weight, and well made. It is stylish without being tacky, has lots of pockets, and the hood lining is like wrapping your head in a cloud. I'm impressed by the fact that it's 80% down filled and didn't cost a small fortune. And I had a great buying experience. It arrived on time, and I didn't have to pay extra for shipping. I'm glad I made this purchase and will definately order from this company again. My only complaint is that it doesn't come in more colors... I'd love to have a second one in charcoal grey!
So happy with my purchase and have been getting lots of compliments!

Date of experience: July 14, 2015
Australia
1 review
7 helpful votes
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Where is my order?
July 12, 2015

Okay so it's been 2 good weeks since i've ordered my jumper and still no delivery? You proclaimed that it would be shipped in 24 hours and yes i did receive an email telling me its been shipped so at first i was entirely happy and beyond excited. But 2 weeks? 2 weeks and its still not here! I got real curious as into why it took so damn long, i checked the status of my order again and it said shipped. BUT when i went to go track my order, why did it tell me its " WAITING ON SHIPMENT" and its currently in some country/place i've never heard of.! I honestly don't know how you can tell your customer one thing but really the exact opposite is happening. Im really getting impatient & quite disappointed because i needed my order for a special event coming up in 2 days. This is my first order from your website and i gotta say, its a very bad first experience & reflection upon your company. Please get back to me asap and explain thoroughly what is going on with my order.

Date of experience: July 9, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and we are so sorry for the waiting time.
We have checked for you and found your order was shipped on 1 July. The shipping way you chose is standard shipment which will take 5-15 business days for delivery. Hope you can kindly understand.
We have already sent you the tracking number and tracking link via email. You can check it later. The tracking information shows that your order is in transit to you now and there is nothing wrong with it.
Hope you can kindly understand and trust us.
Please remember that all of you are our precious customers. We treasure you and will never ever try to neglect you or your problems. You can trust us.

If you need further assistance, please feel free to contact us via [email protected].
Thank you.
Best regards.

BA
1 review
0 helpful votes
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GREAT
July 12, 2015

Amazing products and quality for really low price. People who work whith answering questions are verry kind and professional. Love this site will be ordering more stufs. Fast shipping. Thank you

Date of experience: July 9, 2015
Nigeria
1 review
0 helpful votes
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At shelnside have gotten the very best gown here and it really looks good on me and and it arrived in a very good condition. Ordering here has been good thing with the best dress here, i will keep coming to buy from here. Receiving the item bought here ( my gown) is with no stress and arrived in schedule period.

Date of experience: July 8, 2015
California
1 review
5 helpful votes
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No this site is not legit, and ill tell you why. They claim they never remove comments because they want honest reviews, but any honest review that shows their lack of quality control is "not approved." whoever made the bikini i ordered was drunk. The straps are from a size XXXL, and the bikini bottom and bra cup is child size. I wear size 23 (00) jeans and it was extremely difficult for me to get the bottoms on because they were 4 sizes too small. All of the straps are extremely long and saggy, the bra top hangs 4 inches lower than my breasts. Honestly, what the $#*!. From the pictures you can see I would be arrested for indecent exposure if i tried to wear this, it's that bad. Then I contact customer service with pictures of the issue. I get a message back days later saying "too bad, no refunds." whoever sent me the message never even read my message, how do i know, because they asked me to submit pictures of the issue when there clearly were 3 in the original message. There is no customer service number, and now they refuse to do anything.

***EDIT*** Sheinside finally did refund my money, but only after they were backed up against a wall. When I would not cut my losses and accept the fact that i was stuck with an unusable garment, their solution was to offer me a 32% discount code. Which is useless to me because i will never buy from this site again, but even if i were to ever purchase anything from this site again, 30% discount codes are everywhere. So basically their solution was a big $#*! you. After days of back and forth with customer service, I accepted that talking to them was a dead end and filed a complaint and claim with paypal, then wrote a review here. The customer service rep offered me a refund before paypal forced their hand because they wanted me to change my review. So yes sheinside will refund your money, but not because they're responsible vendors, they will refund you because they're forced to

Date of experience: July 8, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and we sincerely apologize for all inconvenience.
We are so sorry that the Bikini cannot fit you well and we sincerely apologize for that.
We will report this problem to our factory to find out the problem and make improvements in future.
Hope you can kindly understand and trust us.
We are so sorry that you are unsatisfied with our customer service because of these inappropriate suggestions and we sincerely apologize for that. Hope you can kindly accept our apology and forgive us.
And about the 12$ extra fee, we have checked for you and only found that you only paid $43.56 for this order. Could you kindly contact the paypal to check what the problem is exactly for us please? And you also can send us the screenshot of the payment so that we can check it for you.
Please remember that all of you are our precious customers. We treasure you and will never ever try to steal money from you. You can trust us.

If you need any help, you can contact us via [email protected] without hesitation.
Thank you for your support.
Best regards.

India
1 review
0 helpful votes
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I loved the dress alot. I ordered a dress to surprise my younger sister. I was elated as my sis loved the dress. The dress was quite adorable and fitting was perfect. The delivery of the order was in time and I am happy with the service. Thanks shein for making her day :)

Date of experience: July 7, 2015
Bangladesh
1 review
0 helpful votes
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Amazing Service!
July 10, 2015

I ordered a Silver High Heel for my sister and received shoes today and I am so excited. THEY FIT! So just to eliminate any confusion, she is so happy. They look gorgeous too I ordered the white color and also happy I chose the right size, There just perfect! I'm done lol. Also I'm happy for their amazing customer support, I will come back again.

Date of experience: July 6, 2015
California
1 review
0 helpful votes
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Amazing Products!
July 9, 2015

I am in love this site! You can get amazing products for a very cheap price. I ordered a "Green Halter Open Back Lace Bodycon Dress" and the quality of the dress just blows me and all of my friends away. This site is a steal for any savvy shopper because there are so many great deals to pick from! Ordering on the site is easy! It is extremely user-friendly. My dress was delivered on the day it said it would, so I had no problems with shipping. I will be placing another order as soon as my next paycheck comes in!

Date of experience: July 6, 2015
Pakistan
1 review
1 helpful vote
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Great experience
July 9, 2015

I recently ordered Grey And White Deep Plunge Neck Striped Bodysuit for my babes. It was very easy to order at sheinside. The shipment was on time and came directly to my house. I didn't had to go here and there to pickup or receive the package. Overall satisfied experience.

Date of experience: July 6, 2015
California
1 review
1 helpful vote
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I love the dresses I ordered and the prices. I didn't like that it took so long in compared to what I expected. I will order again and just know that it will take a longer time then promised!

Date of experience: July 5, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and we are so sorry for the waiting time.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. But two items in your order cannot be shipped within 24hrs. As a result, we needed some days for processing. The shipping way you chose is expedited shipment which will take 6-8 business days for delivery instead of 6-8 days. Hope you can kindly understand.
Your order was shipped on 1 July. 61299992140422097522 is your tracking number. You can track it via http://www.fedex.com/us/. The tracking information needs few business days for updating. Sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand and trust us.
We are so sorry for keeping you waiting and leaving you with such a negative impression. Please accept our sincere and unreserved apology. All of you are our precious customers. We treasure you and will never ever try to deceive you. You can trust us.

If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.