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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Customer Service
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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I recently get my kimono that I bought from SheInside, and seriously it's true to size and the material is so good, I just love it!
When I received it and opened it, I wore it all day, and I'm still wearing it 'til now.
Thanks SheIn you're the best!
I have placed couple of orders two months ago and had no problem. Delivery was on time product quality was awesome. I would recommend this site to all of you!
SheInside is a great company to deal with! When I ordered my long sleeve high low dress I had a few questions, so I contacted them and they were more than happy to help me out, after they answered all my questions, I order my dress, paid and received my order with no problems at all. Thank you so much SheInside, your customer service was great, paying was easy, and the shipping went smoothly with no surprises! I love my dress and will shop with you again.!
I ordered a dress for my wife for a friend's birthday party. Initially I was apprehensive about whether the color and fitting of the dress would be as shown in the picture. But the day it arrived, my wife checked it out and it was even better. She turned out looking like a star at our friend's birthday. All thanks to sheinside. It is the best online shopping site that delivers what it promises and at affordable rates. It has the collection of the trendiest clothes and once you shop from here, you will never get tired. It is the best online shopping experience.
Ordered over 100 us dollars of merchandise with expedited shipping. Order was split into two parcels. I received the first one three days later. I was happy with the three items I received.
But now it's three weeks later, over three complaints to their customer ssrvice, and my package still isn't on it's way. Although they pretend to be nice and helpful, I was lied to. They keep telling me to be patient because the shipping company has my package. But I called fed ex myself and they don't have it.
Absolutely a fraud, I have been scammed.
So I ordered two items for a wedding that's on Thursday 8/13 Today is 8/6. Will I get my items before or on 8/12? I really need to know so that I can cancel my order. After reading all of these bad reviews I kind of want to cancel my order. I've dealt with a website similiar to this one so I know they can refund. If I don't get an answer or am being ripped off I will leave a bad review.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This is one of my favorite places to buy new clothes. It is inexpensive, the clothes are constructed well the the designs are perfect. My latest purchase was for a White Short Sleeve High Low T-Shirt dress. I bought a Large sized white one. I love how versatile it is as I can were it with skirts, leggings and jeans. It has a great fit (true to size) and I received it on time.
I am a HUGE fan of this site, they always have deals and their customer service is great!
All the clothes and jewelry i've gotten from there are amazing quality and even a privet carrier delivers my items
Shein has provided the best online market for cloths. I would recommend this web store to all. I shopped for my wife and she is super happy. Main thing is its affordable there is always an offer going on ( quite low prices) every one can buy it. Full of accessories and baggage stuff. After first delivery couldn't wait to write the review. Summer Collection is Marvelous
Thanks Shein
Kind Regards
I ordered a few different summer tops for my girlfriend from Sheinside that I know she had her eye on. Shipping was so fast and easy, plus the prices are very reasonable. She was really blown away by the quality of the clothes I ordered. I would definitely recommend clothes from SheInside to anyone looking for a simple way to order great clothes online.
Following my last review on the wrong item bring sent and poor service recovery thereafter, the retailer has since relented to my insistence on having the correct product being sent to me free of charge.
They have also offered me a discount for further purchases.
I thought it is only fair to out a closure to this episode.
Would I make another purchase from this website again? I am not sure at this stage.
Dear customer,
Nice day.
Sorry for the late reply.
First we are glad to hear that you chose SheIn again. We want to thank you for trusting us. But we sincerly apologize for all the inconvenience we have brought to you this time. Generally speaking, we always check every parcel carefully before the shipment, the incorrect size is out of our expectation. Hope you can forgive our careless. And sorry to hear that you are not satisfied with our return policy. We will communicate with our colleagues of SheIn and spare no efforts to find a way to improve the policy. Hope you can kindly understand. We are really sorry for the inappropriate proposal of our customer service, we sincerely apologize for that. But no worry please, SheIn cherishes its customers, any of your problems never be neglected. We think that your satisfaction is our best comfort. We have reshipped the dress that you ordered on August 1st. Because the tracking number needs time to update the information, once we got the tracking number from the tracking company, we will inform you as soon as possible. We will also improve the quality of our service in the future. Hope you can kindly trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I recently ordered a White Spaghetti Strap Backless Asymmetric Dress for my girlfriend from sheinside.com. Sheinside really provides high quality materials for their clothing.
I was amazed at the quality of service which was awesome.The shipment was on time.It came directly to my house and was exactly what I ordered. I would Recommend Everyone to this site as it was very helpful indeed.
Sheinside is an amazing store with gorgeous items. I especially love their accessories; they are both chic and affordable. I recommend this store to anyone, wanting an unique assortment of gorgeous things. A huge 5 stars, from a satisfied customer. :)
I lie to shop online. For the first time I've purchased a dress from Sheinside and i am totally satisfied with their service. My product was delivered in time. They put a reasonable price for the product and the product quality was very good. I ordered my item and it was shipped in time. The entire process is so much impressive. Overall it was an outstanding experience purchasing from sheinside. I must shop again from here.
My wife's birthday was just on July 23rd (mine on the 24th), and she had a bunch of items on her list from SheInside.com. She's big into blogging and all that fashion stuff, and gave me a detailed list of the things she wanted, along with the color and sizes lol. Of course, being the husband I am, I got everything for her. She loved everything she received... er... picked out for herself. We have a vacation and planned and I actually picked out one thing for her (White Halter Backless Floral Print Maxi Dress) which she loved. I thought it would be great for dinner on the beach. Overall I am thrilled with the purchase. The ordering was easy, shipping was quick, and the quality was good... plus she just looked great in every outfit. I will be back... most likely for our anniversary next month... lol. Thank you for your great service. Highly recommended.
I ordered 4 items of clothing from the site and chose express shipping because I needed it really soon. All the items I chose were supposed to shipped out within 24 hours as the site stated. When I tracked my order, I noticed my order was split into 2 and I received my first 2 clothing items within 3 days which was super fast and not expected which I'm happy about. My second 2 items came about a week and a half later due to those being popular items. Overall I'm satisfied with my order and the items were as shown on the website. Will be ordering again soon.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
First we want to thank you for trusting us and choosing SheIn. But we sincerely apologize for the worries we have brought to you. We have checked for you, and found that two items in your order sell well, so we need more time to stock them. In order to save your time, we decided to divide your whole order into two packages. Hope you can kindly understand. We also have checked your second package, it was shipped on July 21st. In order to protect your personal privacy, we will give you the link and the tracking number of your package via email later. The logistics information shows that your package has been arrived at your country, so you will receive your package very soon. Please remember that you are our valuable customer, we never deceive you. We always put your satisfaction in the first place. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
This is my first time using there service and i am glad i found them. Mostly my regular shop takes atleast 1 revision for making my custom dress perfect but here is differet i orderd 3 custom dress and all are perfect in first shot thanks to sheinside.com will use again
I am suuuuper confused because I placed my order and payed via paypal, paypal sent me a payment confirmation but I never got an order confirmation from the actual website? Additionally, I ordered 2 items and only 1 item was shipped to me.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Absolutely adore these shoes! I have purchased two so far, pink and two black. It was so easy to place order on this site, I got my shoes on time and am happy about that. The first ordered pair was black(7.5), I actually ordered a half size bigger because I was concerned about the fit. Boy was I wrong, they are true to size, ended up giving my sister this pair since she liked them so much and ordered myself two more in a 7. They are very fashionable and comfortable, perfect for spring and summer! So far the pink colored flats are my favorite, such a vibrant & cute color.
I am in the UK and I bought 2 items.
Quick delivery but the xl jeans were small and short enough to fit a 10 year old... I am a size 12 and the batwing 'dress' was short enough to fit above my backside.
I am furious!
To make things worse, refunding is the hardest thing known to man as you have to upload pics of item, find the invoice, find, the refund link and find way to get the address to send it back! When I eventually got everything sorted to send, it was a whopping
£10.30 delivery cost to China
Long and short of it... DO NOT I REPEAT DO NOT WASTE YOUR PRECIOUS TIME AND HARD EARNED CASH
I wish I didn't have to rate to submit my review
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression.
Thank you for your appreciation first and sorry to hear that our items cannot fit you well. We have checked for you and found you actually ordered these jeans in size L instead of XL. Moreover, we have noted detailed measurement on our web. Is there something wrong with these measurements? Maybe you can send us some photos with clear measurements so that we can check with our factory. We will be responsible for any size and quality problems caused by us. Hope you can kindly understand and trust us.
We are really sorry that you are not very happy with our return policy. But we have noted on our web that the return postage should be paid by buyers. You also can have a reference to http://www.shein.com/Return-Policy-a-281.html. Hope you can kindly understand. And to avoid any mistakes in the refund later, we just want to confirm with you again. Have you returned these two items? If so, could you kindly give us your return tracking number or receipt so that we can check it later?
Please remember that all of you guys are our precious customers. We treasure you and are sparing no efforts to serve you and to meet your requirements. All these problems and worries you had will never be neglected. We will do better in future.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
First thank you for trusting us and choosing SheIn. We have checked for you, and found that your second package has been shipped on July 27th already. Because the tracking company needs time to update the information, sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand. In order to protect your personal privacy, we will give you the tracking number and link via email later. Due to busy season, we are really sorry for the delay of your package. But we do not do it deliberately. SheIn is a fast-growing company, we cherish you and we never deceive you. Hope you can trust us.
And sorry to hear that you are not satisfied with our customer service. We sincerely apologize for that. Any of your problems will never be neglected. We will pay attention to your problems and improve the quality of our service in the future. Sorry for letting you down. But All of you are important for us, it is not our duty but also our honor to give you the best online shopping experience. Your satisfaction is our best comfort. We promise that we will do better later. Hope you can trust us again.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.