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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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SM H... I can't take it... I placed an order on 08/16/15 and the money was taken out my account ASAP. I still have not received my order yet... it's been 10 days. I checked the website and my order is still processing... why? I chatted with a customer service rep about my order last week and was told it takes 5-7 days to process and ship... PURCHASE FROM THIS SITE AT YOUR OWN RISK...
I ordered my dress on Aug 15 and it said it shipped on Aug 17 and I still haven't received them and I need them for my vow renewal ceremony on Sat Aug 29. If it needs to be tailored I need it like now. There is no way to teach it. I need to know if I need to go out and look for another dress. Please help!
I absolutely adore my new clutch from SheInside! It's pink and perfectly accented with a gold clip and you could never tell what a bargain I got for the price (called the "Pink Fashion Envelope PU Clutch Bag"). The website was easy to navigate, the options were endless, payment went quickly, and the order was perfect! I will be sure to use this for more fashion needs and have been recommending the site to all my friends. The clothing is beautiful, unique, and fun; the prices are unbeatable. You won't be disappointed!
First off, the customer service is beyond horrible! They will wait until you complain to focus on your order. My order sat in the warehouse for 5 days before it finally shipped but on the website its says ships in 24 hrs when you add the item to you're cart. LIES! I had to find SiteJabbar in order to get a response from someone from Sheinside. Secondly, Ladies if you are on the curvy & busty side DO NOT BOTHER they're clothes run small. Im not gonna send my 2 items back because Im pretty much done with this company. I dont want the hassle. To *******@shein Im not deleting this review because this is a honest review so no thanks to your 25% off compensation. So do not email me anymore. I guess you get what you pay for! NEVER AGAIN!
Dear customer,
Nice day.
Sorry for the late reply and leaving you such negative impression.
We have checked for you, and found that your package really has been shipped on August 20th. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed information until it has been arrived at your country. Hope you can kindly understand. We noticed that your package has been arrived at your country, the logistics information also has been updated already, you can track your package now. In order to protect your personal privacy, we will send the email to you about your detailed tracking number and the link. Please remember that you are important for us, we never deceive you. It is not our duty but also our honor to offer you the best online shopping experience. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I ordered a dress for a wedding that I am attending labor day weekend. This dress was ordered the first week of August and was "processing" until August 21st. I have had a terrible time trying to contact someone from customer service. My order now says that is has been shipped and the fedex site has said that the label is being created. This has been the status since Friday the 22nd. After contacting fedex today they said that they have not even physically received my package yet. I will be very disappointed if my order does not come in time for my event. Worst experience I have ever had. DO not order from this company.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
But first we really want to thank you for choosing SheIn. We have checked for you, and found that you placed the order on August 9th. The dress that you ordered before belongs to the best-selling product, we need more time to customize it for you. Moreover, as you mentioned that you are eager for this dress, in order that you can get this dress in time, we need to confirm with you about the exact time, so it caused the delay of your shipment. Sorry for letting you down. Your package really has been shipped on August 21st already. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed information until it has been arrived at your country, you could not track your package at this time. Hope you can kindly understand. In order to protect your privacy, we will give you the detailed logistics information via email later. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I show your Sheinside (shein) website and some dress.
Every dress is good and attractive but (Gold Spaghetti Strap Backless Sequined Dress) is best for other.
This dress is perfect size because is small middle and large fitting.
This dress is fabric and some stretch so no problem for woman.
This dress is a perfect in party.
This dress is gold so it is also attraction for party.
This dress is a good material because is a polyester.
This dress is light weight.
Ordered 11 days ago. Their process time takes 3-7 business days and is NOT included in the "delivery time", Dress still not here and cannot track it.
PLEASE buyers beware items are not shipped FREE they charged me 1.90 to ship on site could not click out of it. Free ship is a SCAM just beware. Asked they remove, no response
Do not trust this site.
Dear customer,
Nice day.
Thank you for choosing SheIn.
Sorry for the late reply and all the misunderstanding between us.
Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology.
As you mentioned that we need 3-7 business days for processing, and this processing time is not included in the "delivery time". About the shipping fee, we also have noted on our web, if the amount of the order is more than US$19.90, we can provide the free shipping, otherwise the buyer needs to pay the US$1.90 for the shipping fee. Hope you can kindly understand. You also can have an reference on http://us.shein.com/Shipping-Info-a-280.html. We have checked for you, and found that your order is US$16.23, so you need to pay the shipping fee.
And we have shipped your package on August 18th. Because the tracking company needs time to update the information, you might not track your package at that time. Sometimes we may not be able to get the detailed information until it has been arrived at your country. Now your package has been arrived at your country, you can track your package now. In order to protect your personal privacy, we will give you the detailed tracking number and the link of your package via email later. You will receive your package soon. Giving you the best online shopping is our best comfort. Hope you can give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Sheinside is the best! I only order high quality materials for clothing. For the best fashions in season Sheinside is #1. I placed orders with other people and got poor communication and bad customer service. Sheinside is great! I was impressed by all of the choices and quality that I got to choose. Not just their fabrics are awesome. They have stunning accessories to match any clothing. I ordered various items to match their impressive products. If you want the latest styles - look no further Sheinside has you covered!
I have ordered 3 items a week ago, I have not got anything. The operator was not being helpful, and would not offer any help. They delivered my items to the wrong state and I am so dissapointed in this company. I want my money back ASAP. Never order from this website they wil keep your money and run with it.
Dear customer,
Nice day.
Sorry for all the troubles we have brought to you and keeping you waiting.
Due to time difference and weekend before, we could not reply to you in time. But we did not do it deliberately. Hope you can forgive us and accept our sincere apology. Generally we need 3-7 business days for processing, and it is not included in the "delivery time". We have checked for you, and found that your package has been shipped on August 19th. In order to protect your personal privacy, we will give you the detailed tracking number and link of the package via email later. The logistics information shows that your package is in normal transit now, so no worry please, you will receive your package very soon. We are really sorry for letting you down. But please remember that you are our precious customer, we cherish you and never deceive you. Your satisfaction is our best comfort. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Ordered from it twice; the first time, I bought a top (lace boatneck top) and a pair of red pants, and they was lovely. Decided to order several other things, awful quality! Cheap, but unfortunately bad quality...
Dear customer,
Nice day.
Thank you for choosing SheIn again, but we are really sorry for all the inconvenience we have brought to you and letting you down.
Generally speaking, we always take the items to do quality-test before the shipment. We are so sorry to hear that you are not satisfied with our quality. You can send us the images which can show any clear defects so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. You are important for us, any of your problems will not be neglected by us. Hope you can kindly understand and trust us. We promise that your problems will be solved perfectly. Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I just bought some chlotes from this shop. They are beautifull. I don't overrate them, but, they are simply awesome. Thank you for all you do for me, i got some verry, verry nice chlotes. I love them. Thank you again.
Stay simply, stay awesome!
They try to steal my money and only refund me 5 dollars for a 30 dollar purchase. When i spoke to the person they didnt reply for 3 days. They still did not reply untill this day
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience.
Because of the weekend and time difference before, we could not reply to you in time. But we did not do it deliberately. Hope you can forgive us and accept our unreserved apology. Sorry to hear that you are not satisfied with our service, we sincerely apologize for the inappropriate proposal. We know that our colleagues have contacted you just now, do you satisfied with their proposal? SheIn is a fast-growing company, we never neglect the problems of our customers. We always put your satisfaction in the first place. Hope you can kindly understand and trust us. Once we received your return package, we will inform our colleagues to arrange the refund for you as soon as possible.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I did received the refund for an order I canceled more than a week after I canceled the order. The second dress got lost/damaged in the mail, and they sent me a new one... So I guess I will give it 2 stars.
Customer service is ok.
Still wouldn't order there again.
Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
We have checked for you, and found that the package of your order AAX4379 has been returned to us because it was damaged in the process of the transportation. We are really sorry for that. But please remember that giving you the best online shopping experience is our best honor. We know that our customer service have contacted you before, in order to send your package to the correct address, we need to confirm with you about the shipping address. Hope you can kindly understand. Maybe you can give us your shipping address again via email later so that we can arrange the shipment for you as soon as possible. With regard to the refund, actually we have finished the refund for you on August 10th. The refund will be returned to your account within 10-20 business days. You are our precious customer, we never deceive you. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I orderd $60 dollars or so worth of clothes two to three weeks ago. It still hasn't came yet. The FedEx tracker is super vague it only says label created and nothing else. I wanted so badly for this site to work out because they have really cute stuff for reasonable prices but shipping is taking forever and I feel I've been scammed. I orderd from Asos days after I ordered from this site and I received the asos order in 3 days! I didn't even pay for express shipping! I just hope I didn't waste my money on this site
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We have checked for you, and found that your package has been shipped on August 4th. Because the tracking company needs time to update the information, sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand. In order to protect your personal privacy, we will give you the detailed tracking number and the link of your package via email later. We are really sorry for the delay of your package. But we promise that you will recieve your package soon. Please remember that you are our valuable customers, we will not deceive you. Your satisfaction is our best comfort.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I was just looking for sites for maxis so I can gift one for my girl friend on her birthday. I have seen a lot of sites. Bit Shein.com is amazing. I must say they have a very vast variety of collection and each one of them is awesome. I ordered the Blue Sleeveless High Low Dress and my girl friend really liked the quality and the fit of the Maxi. Also not to forget about the shipping. They have an amazing packing and the shipping is very fast as well. Highly recommended site. Would love to purchase more for my girl friend..
My order ID number is HKH4345. I placed an order mid july and I received no confirmation number or no tracking number. Where is my tracking number? There is no email on the website for help.!
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. Generally speaking, when the package was shipped out, we always send the email to our customers, it might be sent to your junk mail, so you did not see it or you ignored it. We are really sorry that we just sent one email to you. We have checked for you, and found that you placed the order on July 31st. The logistics information shows that your package has been delivered to you. In order to protect your privacy, we will give you the tracking number and link of your package via email later. If you have not received your package, you can contact the local post office to get back your package. Hope you can kindly understand. All of you are important for us, it is not our duty but also our honor to help you. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
The skirt I ordered was delivered on time and even earlier than expected. I love the feel of the fabric and the print on the fabric. It's very comfortable. I usually wear it with a plain black tank top and pantyhose.
The zipper is easy to slide and doesn't get stuck while sliding it, It's a super quality zipper. I usually wear it to work and when I go shopping.
I have a difficulty finding something to fit me perfect as I run between S and M, I ordered the S and it fits perfect.
Had a great shopping experience, and the price was great too, a real quality skirt!
I placed an order 2 weeks ago. Every item ordered was available for "24 hour shipping". The next day, as expected, I received a shipping notification with tracking information, however, when I went to track the order, all it said was that a label had been created. Fast forward 2 weeks. I've checked with FedEx every day to see if the tracking info has updated and (big surprise) it hasn't. I've been back and forth with the company the entire time and the only response i receive from them EVERY SINGLE TIME is 'do not worry your package has shipped". Never an actual response to my questions. I'd suggest you avoid this site at all costs. I know I will in the future.
Dear customer,
Nice day.
Sorry for the late reply.
First thank you for trusting us and choosing SheIn. But we are really sorry for keeping you waiting. We have checked for you, and found that your package really has been shipped on August 4th already. Please remember that you are our valuable customer, we never deceive you. Because the tracking company needs time to update the information, sometims we may not be able to get the detailed tracking information until it has been arrived at your country. Hope you can kindly understand. In order to protect your personal privacy, we will give you the tracking number and link of your package via email later so that you can wait for several business days to track your package. We sincerely apologize for all the troubles we have brought to you. And sorry to hear that you are not happy with our customer service. But we did not do it deliberately. Actually your satisfaction is our best comfort, we are willing to serve you and we promise that we will do better in the future. Hope you can kindly understand and trust us.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
With the great service and shipping at the best price for quality items, I just had to write this review, my online shopping experience with this company has been splendid, I received my stuff on time, the clothing are fantastic, would recommend this site to anyone!
I am really pleased by shein.com customer services. They are really fast while delivering their products and i got my products before the time they actually mentioned.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Thank you for choosing SheIn.
As you mentioned that your two packages have been shipped on August 17th already. We also have checked for you, and found the logistics information shows that your two orders have been delivered by U.S. Postal Service to you on August 25th. You can track your packages with your tracking number on http://www.fedex.com/us/. In order to protect your privacy, we will give you the detailed tracking number via email later. If you have not received your packages, you can contact the post office to get back your packages. You may receive them soon. Hope you can kindly understand. All of you guys are our valuable customers, it is not only our responsibility but also our honor to offer you better shopping experience than others. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.