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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I came across the Shein app on my iphone and decided to try to try it since I saw so many positive user reviews. The shipping took a while because the company is based out of Hong Kong even though the app gave you an impression that they are US based. When I finally received my items I couldn't believe how different they looked in person verses on their website /social media blogger reviews. The inseam is uneven, the material is very cheap, the lace/crochet is on the verge of falling apart, the inside liners are all wrinkled (not from shipping, mind you, but from being sewn unevenly), the zippers are crooked, the sleeves/shoulders don't line up. One of the dresses I bought even had unhemmed edges! Mind you I was concerned about the quality in the first place, so I diligently checked the photos of every single item from the user reviews. I made sure not to purchase any item that didn't have user review photos. Unfortunately, I think Shein either has staff post photos or they send high quality items to their reviewers in the first place.
Now I have to look into returning 5 items days after receiving them. According to their App, I would have call their customer service first, then package everything up in its original packaging (plastic bags), PAY for shipping myself, and also somehow ensure the package arrives back to them within 30 days. :( This is just a whole lot of trouble for NOTHING. Great! Now I'm supposed to look for the plastic bags I tore apart... let's see what happens when I call their customer service. :(
I'm a choosy girl all the way and when I buy clothing, I pick styles that will last through fads. This is why I loved my purchases from SheIn. I received my first order of tops and a printed maxi dress for summer and absolutely loved them, now my second order is on the way.
Got delivery on time & items were exactly as described. Quality was good comparing to the price. Overall it was a great shopping experience.
So i just ordered 115 $ stuff and i got 1/5 them but for the rest of the stuff i couldn't get a jacket and a skirt worth $50... i couldn't even track them since the tracking number is more than 10... tho i wanna mention that i clicked confirmed delivery out of mistake... my order number is given... can anybody track my stuff and send them to me... or how can i get a refund... pls help... desperate time
Dear customer,
Nice day.
Sorry for keeping you waiting and all the worries we have brought to you.
Generally we need 3-7 business days for processing. In order to save your time, we decided to divide your whole order into two packages. Hope you can kindly understand. We have checked for you, and found that your second package has been shipped on August 31st. In order to protect your private privacy, we will give you the detailed tracking information of package via email. You may receive your package soon. We pay attention to the problems of our customers, and we never deceive you. Hope you can give us one chance again and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I am really happy with the services by the SheInside. Several days before I have ordered a Gadget and get it within time and with described quality. Tems have arrived in perfect condition each time, and in packages suitable for each item. It's always been speedy, and I LOVE the free shipping!
I absolutely LOVE shein.com. I have ordered a couple dresses and swimsuits. Their sizing to me is very consistent and I love the quality I'm getting for the price. I'm exceptionally pleased with the swimsuits I have been ordering. I use the 2 day shipping because they are in CA and I'm all the way in NY and I receive my order in exactly 3 business days. Excellent, fast service, highly recommended.
I bought a party dress from them. It's awesome. I liked their collection very much. Their customer service was very friendly. They helped me much to chose the right dress.The ordering process was so easy. They shipped my product as soon as possible after ordering and I got the product at right time. Liked their services very much
THIS IS THE FIRST TIME ORDERING WOTH SHEINSIDE AND MY LAST... I BOUGHT TWO PIECES ON 8/23 AND HAVE YET TO GET TRACKING INFO OR MY PACKAGE! I HAVE EVEN EMAILED *******@SHEINSIDE.COM AND HAVE YET TO HEAR ANYTHING! I WOSH INSAW THESE REVIEWS BEFORE SHOPPING ONLINE... I AM SO DISAPPOINTED DO NOT ORDER HERE YOU MAY NEVER GET YOUR MERCHANDISE
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Due to time difference, we could not reply to you in time. Hope you can kindly forgive us and accept our sincere apology. We are really sorry for letting you down. Actually you are our precious customer, we never neglect your problems on purpose. Hope you can trust us. We have checked for you, and found that your package has been shipped on August 25th. Because the logistics company needs time to update the information before, you could not get the detailed tracking information at this time. Now your package has been arrived at your country, the logistics may be updated within several business days. Hope you can kindly understand. In order to protect your private privacy, we will send the email to you about the detailed tracking information. We also will improve the quality of our service in the future, hope you can give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Purchased from this company since *******. Quality and workmanship is good for most items. Long time buying experience has taught me to differentiate between the high quality and low quality products. If unsure, I buy 1Casual Dresses to check out. Their response in regards to defect complaints is simply to keep silent.
If an item is out of stock, they will email you and say they will "keep your money for your next order." I insist for a refund right away and even had to resort to opening a complaint via Paypal, as SheInside team quickly respond to email.
So guys, you may buy from SheInside but don't expect much from them in terms of customer service. Their products are good, but you need to know which items to select.
I had a fantastic experience with Shein.com. I chose the Black Geometric Print Drape Front Knit Cardigan. Not only am I in love with the style, but the cardigan hugged my body perfectly. I was surprised at how smoothly the purchasing process was. I thought the process would be complicated but it was not hard at all. The entire process was simple, quick, and easy. The shipping price was very reasonable as well which made me even happier. My cardigan arrived in good condition. This has become my go to place for my clothing items.
I ordered an item for about $20 off this site and paid just over $11 shipping and the wrong item was sent. I understand that mistakes can be made but when I contacted the company all they offered me was a refund of $10. I asked for them to send me the right item and the refused saying that I would have to get a refund and then pay the shipping cost again. I had to message them for about 2 weeks just to get my product cost refunded and they refuse to refund my shipping cost so I still paid over $11 for an item I didn't receive. Please learn from my mistake and don't buy from this company, you will save yourself the hassle.
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
Actually we have checked every parcel carefully before the shipment, about the wrong item, it is out of our expectation. We sincerely apologize for that. And sorry to hear that you are not satisfied with the inappropriate proposal of our customer service. Sorry for letting you down. All of you are important for us, giving you the better online shopping experience better than others is not only our responsibility but also our honor. We will improve the quality of service in the future. In order to bring you no more inconvenience and compensate you, our colleagues have given you another proposal. What do you think of our proposal? Maybe you can give us your answer via email later.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I've placed an order on the 21st. Two items have been shipped out, while the REST of my items (8 of them) are still being "processed", when I've ordered over $100 worth of clothing-- all qualifying for the expedited shipping. I'm highly disappointed, and frankly pissed. And I'm sure I'm expecting the clothing to be in $#*!ty material. I've read the reviews and the warnings before, but still, didn't really expect it to happen to me as well.
I've emailed them to cancel my remaining order, they've responded with "you don't need to cancel." But, I want to cancel. They won't let me... This is ridiculous. Now I know for sure that once they do send me the order, even if right now, the products won't be correct because they'll be rushing it to me.
I've mentioned that i wanted to trust Shein, but surely and obviously I can't.
Dear customer,
Nice day.
Thank you for choosing SheIn and sorry for letting you down.
Generally we need 3-7 business days for processing rather than 3-7 days. We have checked for you, and found that the existing items in your order belong to the best-selling products, so we need more time to customize and stock these items. In order to save your time, we decided to ship your items in two parts. Hope you can kindly understand. Sorry for leaving you such negative impression and sorry to hear that you are not happy with our customer service. Maybe there are some misunderstandings between us. You are our precious customer, your satisfaction is our best comfort. We have informed our colleagues to arrange the refund for you, the refund will be back to your account within 10-20 business days. Hope you can understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Really a great experience in SheInside. They are responsive and reactive to the buyers. Order have been arrived just in time. I love the style and quality of the product that I have buy from them. I was amazed at the quality of service which was awesome.The shipment was on time.It came directly to my house and was exactly what I ordered. I would Recommend Everyone to this site as it was very helpful indeed.
Finally got my package delivered AFTER my trip. The dresses are cute but not worth the wait at all. Next time I'll just pay the price for am American company who actually ships within a reasonable amount of time. They keep asking me to remove my review but I refuse to because its important that shoppers know that their package will not arrive within a month of ordering. Good luck ladies, order WELL in advance and expect to be disappointed.
Dear customer,
Nice day.
Sorry for bringing you such negative impression.
Generally speaking, we need 3-7 business days for processing rather than 3-7 days, and our website has mentioned that the processing time is not included in the "delivery time". Hope you can kindly understand. Moreover, one item in your order sells well, so we need to take longer than usual to customize and stock this item. We have checked for you, and found that your package has been shipped on August 28th. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. We are glad to know that you have received your items. But we are terribly sorry for the inconvenience we have brought to you. Please accept our sincere and unreserved apology. We will pay attention to these problems and make some improvements in the future. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
The website states "ships in 24hr" under certain items but they DO NOT ship in 24 hours! They have terrible customer service. I had a bad experience with them in the past and thought I would try them one more time. Big mistake! They have every excuse in the book for why things are the way they are, and nothing is ever their fault. They never own up to making a mistake or having false advertisement! I will NEVER order from this site again. I even emailed their customer service department and got no response.
Dear customer,
Nice day.
Thank you for choosing SheIn again.
But we are really sorry for letting you down. We have checked for you, and found the item that you ordered before is not belong to "Ships in 24hrs". Our website has mentioned that this item is a pre-order item, it will be shipped on September 3rd. You can check it on your own. Hope you can kindly understand.
Sorry for bringing you such negative impression and sorry to hear that you are not happy with our customer service. Due to weekend and time difference before, we could not reply to you in time. But we believe that when our colleagues see your email, they will reply to you as soon as possible. SheIn is a fast-growing company, all of you are important for us and we never shirk our problems. We always think that we can learn more through your advice. Thank you for giving us such chance. Hope you can trust us again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I ordered hundreds of dollars worth of items, and only part of my items arrived, even though the shipping company says everything was delivered, it was not. I tried opening up a ticket and the customer service always said that I had to contact the shipping company. When I did they didn't even know what to say. The funny thing is is that I payed for a thing called shipping insurance, they make you think that If something happens to your items they will refund or replace the items if you pay for shipping insurance, guess what? They HAVEN'T. They are a dishonest company, and they scammed me. I have never been so unhappy. I purchased the items on July. And their customer service sucks. What hurts the most is that I payed for the shipping insurance and they won't refund my money or replace the missing items. I am so unhappy with this site. Last thing I did was send them an email and I want to get a lawyer involved, this is called scamming. I spent hundreds of dollars in your stupid site and even got the stupid shipping insurance and you can't even reply to my tickets.
(UPDATE)
The site has sent me a couple of e-mails telling me how they're going to undo their mistake and send me all my stuff that I PAID for and NEVER received IF I would take down this review. So they have been basically trying to bribe me, not gonna happen, you might have thought you would buy me out of having my OWN and HONEST opinion, but no, I'm not putting this review down, and I want people to know what they're really getting into! Sketchy business and sketchy people managing this company, DO NOT WASTE YOUR TIME AND MONEY.
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
And sorry for leaving you with such negative impression. We have checked for you, and found that your two packages have been delivered to you already. As you mentioned that the part of your items have been delivered to you. Could you please tell us which item you have not received? We need to confirm with you.
Sorry for letting you down and sorry to hear that you are not satisfied with our customer service. Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. Actually you are our precious customer, we never neglect your problems deliberately. Hope you can trust us. We will communicate with our colleagues and find a way to solve these problems. We promise that your problems will be solved perfectly. Hope you can give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
On 08/05/15, I purchased a purple dress and returned it because I did not fit in it. I paid for the item to be return. I got status they received the item. As of 08/29/15 I have not received any refund credit whatsoever. I check daily. Then I received a "CLOSED" status on my return account. I am out of $27.44 plus shipping $15.00. I will not purchase any more from SheInside.com
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
And sorry to hear that our item can not fit you well and you have returned the item to us. This incident is beyond our expectation. We have checked for you, and found package that you returned has been arrived at our warehouse. Because we did not know whether you want exchange or refund, we need to confirm with you. Our colleagues have contacted you before, but you did not reply us, so it caused the delay of your refund. Hope you can kindly understand. Sorry for letting you down. But no worry please, we have informed our colleagues to arrange the refund for you already. The refund will be back to your account within 10-20 business days. SheIn always put your satisfaction in the first place. We also will improve the quality of service in the future. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
My experieince was not good at all. I found a black dress that I really liked and they also had it in red. My bf decided to get the red for me and I bought the black. Before I bought I didnt look at any reviews and after my bf showed them to me I tried to cancel it. Hadn't even been 3 hours. It said ticket recieved, so I thought they would cancel it. NOOOOPE. A few days later I got a shipped note and I was like, what the hell. They replied to the ticket 3 DAYS AFTER I SENT THE CANCEL TICKET! I canceled within 2 hours of ordering. Now I just have to hope that when it gets here I can somehow wear it. The ticket said "sorry we already sent it out", even though im sure they hadnt when i first sent the ticket in. Scandalous. It's like they saw it and waited so they wouldn't have to cancel it. AND, the return policy is a joke, if you read it, it is nearly impossible to return anything. -.- I haven't gotten a tracking number or anything at all. I'd rather use Aliexpress or Alibaba before I use this site ever again.
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Thank you for choosing SheIn. Due to time difference and weekend before, we could not reply to your ticket in time. But we did not do it on purpose. Hope you can forgive us and accept our sincere apology. We have checked for you, and found that your package has been really shipped on August 22nd. The logistics information shows that your package has been delivered by U.S. Postal Service to you already. You can track it on http://www.17track.net/en/result/express-details-100003.shtml?nums=74899992140424070208. Have you received your package now? If not, you can contact the local post office to get back your package. SheIn pays attention to the problems of our customers, it is not only our duty but also our honor to serve you. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I ordered an wool vintage style sweater last month and I got it within the fastest time. The product was awesome and according to the description provided. I am very satisfied with SheInside.
I ordered 5 items from SheIn on 8/3/2015. Each of those items fell into the “ships in 24 hours” category, and according to their shipment page, I should’ve received everything in 4-7 business days. The first two items arrived quickly, and although the quality wasn’t great, you get what you pay for. The last three items, however, just arrived today, 8/27/2015. I realized that when they said guaranteed in 4-7 business days, what they actually mean is arrives in the U.S. (not your house) in 4-7 business days. So I think that needs to be clarified on the website because it’s misleading. I had contacted customer service three times, and got automated dismissive responses the first two times, but they gave me an actual response the third time after the item had shipped and was too late to cancel it. It took another week for FedEx to ship it to my door. Once I got the items, one shirt was the wrong color. They sent a blue shirt instead of a white one. The other two items were fine (fast fashion, low quality, but you get what you pay for). The small on one dress was not the same as the small on a different dress even though the sizing suggestions matched. All in all, I think you’re better off paying for something directly from Forever21 if you want cheap fashion and reliable delivery because it's unlikely I'll try to deal with returning or exchanging the items (too much of a time sink and hassle) and even though they say free returns on the website, I'm seeing that the buyer is now responsible for it. So just watch out for these things before you purchase with this company.
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
As you mentioned that all of your items belong to the “ships in 24 hours” category, we have checked for you, and found that your both packages really have been shipped on August 4th already. SheIn is a fast-growing company, we never deceive our customers. Hope you can trust us. Because the logistics has uncertainty, it caused the delay of your package. We sincerely apologize for that. Hope you can forgive us and accept our sincere apology.
We are really sorry for the late reply and sorry to hear that our items can not meet your requirements. Due to time difference, we could not reply to you in time. Hope you can understand. About the incorrect color, it is out of our expectation. You can send us the images of this item so that we can check for you. With regard to the size, there may be up to 2-3 cm error because of the manual measurement. Actually different items have different sizes, you can see the detailed size description of the item and have an reference on http://www.shein.com/How-to-measure-a-277.html, then take photos of your clear measurement about the item so that we can confirm with our factory. Sorry for all the inconvenience we have brought to you. After confirmation, we will be responsible for any color and size problems caused by us. Please believe that you are our valuable customers, we are willing to bring you the best online shopping experience. Hope you can give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I just had to write this review, my online shopping experience with this company has been splendid, I received my stuff on time, the clothing are fantastic, would recommend this site to anyone!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
First thank you for choosing SheIn.
But we are really sorry for all the inconvenience and letting you down. Due to light and pixel problems, the real items and the shown pictures may appear slight difference. Moreover, we have taken the items to do the quality-test and have checked every parcel carefully before the shipment, this incident is out of our expectation. Sorry that our items can not meet your requirements. But SheIn always put the satisfaction of our customers in the first place, any of your problems will never be neglected. You can send us the images which can show any differences and defects so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can trust us.
And sorry for bringing you such negative impression. Actually all the photos of the reviews are from our customers, these photos are real. We respect every customer, and we never deceive you. Hope you can kindly understand.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.