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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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Just wait for 24-48 hrs. And the problems get resolved. Got my refund in 2 weeks. Thank you.
These clothes ran too big on almost everything I ordered. There is no return shipping address or receipt mailed with your package. They make returns a miserable experience and do everything in their power to make it so you can't get your money back. (They'd probably be out of business if people werent stuck with the crap they sent us). Do yourself a favor and don't buy from this company. I have emailed customer service since they do not have a phone number to call. What kind of a company doesn't have a phone number to deal with customer issues? Online it says a "return authorization" must be given by the company before they will accept a return. Why would a company who values thier customers happiness and satisfaction put so many stipulations on returning products that thier customers are unhappy with?
This is what thier site says when you click returns at the bottom: We make the items by strictly following with the style and the material displayed on the site, all requests for returns such as not fond of the picture ordered, dissatisfying about the quality or material etc. are not accepted."
However when viewing the product it says: Our Guarantee
Return or exchange within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.
Both my email to *******@sheinside.com and *******@sheinside.com were returned to me undeliverable.
Very contraindicating information from this site and seems like I've just been scammed out of my money.
It has been two weeks and I had express delivery service. SheIn tried to deliver HALF of my package out, but for some reason their site deleted my "floor number" on the package so it was not deliverable... I asked if they could contact on their end and I will personally go to the post office to pick up but they say they cannot...
Okay, at first the representative is very nice. Telling me I will get a reshipment immediately. So I was okay on the first day... then comes few days later, the updates on my status of order was inaccurate and confusing.
I repeatedly contacted customer service to get an answer as it has been beyond my 3-5 days shipping... they just keep telling me it will ship in 2-3 days. Which it has been beyond 2 weeks now and now the next representative is telling me it will be shipped in 6-9 days?!
THIS IS RIDICULOUS. You are taking my money and keep lying to me about the shipment dates, at this rate I will not receive my package for months later.
This is a nightmare shopping experience.
Updated Review:
SheIn have contacted me many times since I've placed this review for an edit of better review...
The Customer service have improved dramatically, personal email and resolving the issue since I've posted this review. Finally received my items within a week after reviewing this company.
But sadly...
I am not satisfied with the items that I've purchased. It was very very very disappointing. I waited for almost a month for my items... and the shoes I bought, the heel broke off within an hour of wearing on the very first day.
The two white tops I've purchased is both practically see through.
Please tell me how can I write a complimentary review base on how I just wasted my money on things that is broken and not wearable?
I am fairly angry because I bought the shoes for my birthday and they broke... just like that. I had to run to buy a new pair of shoes while I was on my way to the dinner.
Can you tell me how can you FIX that?
Dear customer
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
Sorry for bring you such misunderstanding. SheIn treasures all of you and we never try to deceive our customers. The logistics information shows that the package was returned to us because of incorrect address or recipient moved. This incident is really out of our expectation. We are really sorry for that. And we reshipped the items on 15 Sep. Sometimes the logistics information needs time for updating. Hope you can kindly understand. In order to protect your personal privacy, we will give you the detailed information of the package via email later.
Generally we need 5-7 business days for processing rather than 5-7 days. Some items in your order sell well, so we need more time to process. We have contacted our colleagues to speed up. Once we prepared your order, we will ship your order as soon as possible. Hope you can trust us.
Sorry for letting you down and to hear that you are not satisfied with our customer service. Please accept our sincere and unreserved apology. SheIn is a fast-growing and energetic company. We always put your satisfaction in the first place. All our colleagues are constantly perfecting and improving their service. Please give us a chance, we promise we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I ordered a few things online over two weeks ago now and in pursuit of tracking information I have had no return.
I've read reviews on the quality and have been careful about my choices. I hope that my dress finally arrives. After all I ordered it on a monday and live in Australia, which takes no time to ship, certainly not 16 days...
The "busy season" should have nothing to do with the company's ability to process an order and ship it in the time frame they have given. If SheInside is incapable of sending an order then they should not sell clothes ONLINE.
I have received the clothes, be careful with the quality
Dear customer
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
We are really sorry for letting you down and sorry to hear that you are not satisfied with our customer service. Due to time difference and system before, we could not reply to you in time. Hope you can accept our sincere apology and forgive us. We have checked for you and found that you order has been shipped on 2 Sep. The tracking information shows that it has delivered to you. Have you received your parcel? If you have not received your package, you can contact us for help.
Sorry for leaving you with such a negative impression. Please remember that all of you are our precious customers. These problems you met will never be neglected. We are pretty sure that we will try our best to solve your problems and make improvements on logistics. Hope you can kindly trust and forgive us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I ordered over 70$ in clothing a week ago and it says they shipped in an email but I have received no tracking number. I am concerned reading these other reviews and would like to know when my clothing will be getting here
Dear customer
Nice day.
First thank for your support.
Sorry for keeping you waiting and all the worries we have brought to you.
We have checked for you and found that your items have been shipped on 10 Sep.
The logistics information shows that it is in transit. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can kindly understand.
We are sorry to hear that you did not get your tracking number and had much concern about your order. We sincerely apologize to you for that. The confirmation email of your tracking number might be sent to your junk email. Hope you can kindly understand and trust us.
SheIn is a fast-growing company. We treasure all of you and will do as much as we can to meet your requirements and provide you with better and more considerate shopping experience than others. We promise we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I made the mistake of ordering from this site before checking the reviews. A few hours after placing my order, I opened up a ticket to cancel it. Due to the time difference, I suppose, 2 of my items were already shipped by the time they got to my cancellation request. But they responded immediately and notified me that because 2 items have already shipped, they could refund the remainder of my purchase in 3-5 business days.
I received my refund in just a few days and they even gave me a discount coupon. My 2 items arrived in about 4 days - VERY quickly. My ONLY complaint is the terrible quality of my items. Due to the prices, I def. Expected their clothing to be cheaply made, but the lapels do not line up, the seam is coming apart. I will not be returning the items, as they were so inexpensive.
Overall, I was extremely satisfied with their customer service, but quality of clothing was below what I expected.
I would love to share my experience with Sheinside. The outfits I bought were gorgeous, trendy and high quality. Their prices were reasonable too, and the collection impressed me. I will definitely be a repeat customer and highly recommend this store for exclusive and top class apparels.
Where is order #HXL4611?
I received a dress I did not order and since then have been having an endless discussion about the issue. Now you are requesting I send photos of the item I DID NOT WANT to you. I had offered to return it (at my own expense), but now I am irritated. I have spoken to my credit card company, but will wait a little longer before I file a dispute.
FED EX has confirmed that a label was printed out on Monday, 9/7/15, but they never received the product. Please resolve this quickly.
Dear customer,
Nice day.
Sorry for the late reply and the inconvenience we have brought to you.
As you mentioned that you received a non-ordered dress, we sincerely apologize to you for that. And it is really out of our expectation. Actually we really need your picture to confirm with our factory. Please trust us we can solve this problem perfectly with your help. Hope you can kindly understand. We have checked for you and found that your order has been shipped on 8 Sep. The tracking information needs a few business days for updating and sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can kindly understand and trust us.
Thank for choosing SheIn. Please remember that you are our precious customers. All your problems and worries never be neglected. All our customer service are sparing no efforts to help you solve your problems and provide you with better shopping experience than others. Hope you can trust us and give us one chance again. We will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I ordered a camel blazer from this website on august 26th and i still have not received a tracking number, Just an email stated my order was paid. Recentlly i signed in on the website to check my orders and there as nothing there as if i hadn't just paid for a item. I can ony see it through the link in the email, so I tried to contact the company but to no avil. I have been checking my email and spam and still no reply. There is no number to call and even a live chat takes atleast a day before you get a response. I will attach my order number and anticipate a reply or my money back.
Dear customer,
Nice day.
Sorry for the late reply and the inconvenience we have brought to you.
We have checked for you and found that we shipped your order on 27 Aug. The logistics information shows that it has been delivered to you. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can understand. Have you got your parcel? If you have not received your parcel, you can go to the post office to get back your package. We sincerely apologize to you for that. We are sorry to hear that you are not satisfied with our customer service. Please accept our sincere apology. But we will improve the quality of service and do better in the future. Hope you can trust us and give us one chance again.
SheIn is a fast-growing company and cherishes its customers. All your problems and worries will never be neglected. Your satisfaction is our best comfort. All our colleagues are constantly perfecting themselves and improving their service.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
After waiting three weeks I have finally received my package. The shoes look like they could fall apart at any moment, the clothes look like they should fit a doll not an actual human. I am trying to get refunded and they won't even cover my cost to return the items back to CHINA from the STATES. Which I'm sure will be another $30 I am giving this horrible company. DO YOURSELF A FAVOR AND NO MATTER HOW CUTE THE ITEMS ARE DO NOT ORDER THEM.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We are sorry to hear that you are not satisfied with the items. Generally we check every item very carefully before the shipment. About the quality, you can send us some photos which can show some differences and defects so that we can check with them. And there will be 2-3cm error because of manual measurement normally. You can also send us some images with clear measurement so that we can check with them. After confirmation, we will be responsible for any size or quality problems caused by us. Maybe there is some misunderstanding between us, actually, you just need to return your items to our US warehouse. Hope you can kindly understand. About the return shipping fee, our web has noted that customers should pay the return postages themselves. Hope you can kindly understand.
Please remember that you are our precious customers. We never try to deceive you and all our customer service are trying their best to help you solve your problems. We always put your satisfaction in the first place. Sorry for leaving you with such a negative impression and we sincerely apologize for that. We promise we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
The dress looks gorgeous which I have seen the shein.com site. I have chosen a long maxi for my sister's 19th Birthday. It is black round neck long sleeve embroidered maxi. It has different size which you need. It's background color is black & in front of many flower of roses. I have shown it my sister & she also liked it. I also told her about this website where anyone can choose easily beautiful women dress and order a little expensive.
I have placed an order on the 2nd of september - 24 hours to ship- express shipping and still i havent receive it. How long am i going to wait to receive my order? I need it quickly since im traveling this week. From the reviews that i just read now. Some of them says they dont receive their order and other wait for 3 weeks or more with 24 hours to ship. Pls explain
Dear customer,
Nice day.
Sorry for keeping you waiting and all the worries we have brought to you.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. We have checked for you and found that some items in your order are marked with “ships within 24hrs”, while some of them are not belong to. In order to bring you convenience, we decided to ship your order in one package. Hope you can kindly understand and forgive us. And the shipping way you chose is express shipping will take 10-20 business days for delivery. We have checked for you and found that we shipped your order on 7 Sep. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can kindly understand and trust us.
SheIn is a fast –growing company. We treasure all of you, we will do as much as we can to meet your requirements and provide you with better and more considerate shopping experience than others. Please give us one more chance and we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
DO NOT BUY FROM THIS SITE! Wish I had researched the awful customer service, shipping, and quality of these items before I spent so much money. Ordered $100 worth of things and received 2 items probably $20 worth. Customer service is an absolute joke. Is a scam. They will take your money and not deliver you all of your items. Shipping is awful also. Ordered express shipping and took over a week. Have never been more disgusted with a company in my life. Contacted them multiple times with no response. Company should be ASHAMED OF THEMSELVES
Dear customer,
Nice day.
Sorry for the late reply and we sincerely apologize for all the inconvenience we have brought to you.
Generally we need 3-7 business days for processing rather than 3-7 days. We have checked for you and found that some of the items in your order are selling very well, so we need more time to process. In order to save your time, we ship part of them first to you. Once we prepared the rest of the items, we will arrange the shipment for you as soon as possible. Hope you can kindly understand. Sorry for that. Hope you can accept our sincere apology. Sorry for bringing you such negative impression and sorry to hear that you are not happy with our customer service. Due to time difference before, we could not reply to you in time. But we believe that when our colleagues see your email, they will reply to you as soon as possible.
Please remember that you are our precious customers, We always put your satisfaction in the first place. All your problems and worries will never be neglected. We will try our best to help you solve your problems and provide you with better experience than others. We will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I am very pleased with the new Black Sleeveless Cut Out Bodycon Dress from Sheinside.com. It is very comfortable and very easy to wear. I liked this dress on first sight. Sheinside provided me a fast services and they have many nice collections of party dresses and club dresses. Really nice collection.
It is really best experience for me. Though i have long time buying experience, i could differentiate between the high quality and low quality products and with that experience i gives 100% assurance that the quality of the product. The service of SheInside is no doubt the best.
The collection of Shein is really exceptional and rare collection. I liked their collection very much. Their customer service was very friendly. They helped me much to chose the right dress and pick styles that will last through fads. This is why I loved my purchases from SheIn. I received my first order of tops and a printed maxi dress for summer and absolutely loved them.
I purchased from Shein.com the 'black long sleeve lapel button dress' which firstly was very easy to order as navigating through the site was simple and quick, it arrived very quickly in perfect quality so I can't ask for anything more. I most definitely will be returning to this website to pick up some more beautiful clothing since the whole experience is smooth and simple enough for anyone. (order number- DPK4882)
9/5 I ordered 2 items and it was a quick payment. But when I got the email from Shein and read it, the email was telling me about how they'll only deliver to your house one time, and if you dont answer the door then its on your own terms to go pick it up from the post office. Im 14 and I go to school and my parents both work so how am I supposed to do that especially if I don't know when my package is coming? I'm concerned about this? I emailed them and they still haven't emailed me back. Is there a way they could just leave it outside my house or in my mailbox? If an agreement can't be done, then the shipment will be cancelled and I will want my money back.
Really i am impressed with the quality of the products and workmanship is good for most items. Long time buying experience has taught of me to differentiate between the high quality and low quality products and with the experience i gives assurance that the quality of the product and also service of SheInside is best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear customer
Nice day.
Sorry for the late reply and we sincerely apologize for all the inconvenience we have brought to you.
We are sorry to hear that our items cannot fit you well and we are really sorry for that. There will be 2-3cm error because of manual measurement. Hope you can kindly understand. Is there something wrong with the items? You can send us some photos which can show some differences and defects clearly so that we can check with our factory. After confirmation, we will be responsible for any size and quality problems caused by us. About the return, usually, we need to check what the exact problems are and make improvements according to your feedbacks.
Sorry for bringing you such a negative impression and letting you down. We sincerely apologize for that. We are online shop, so we do not have the phone number. You could not send your email to us because of the system. If you have any problems, you can contact our customer service directly or email us via [email protected]. We will spare no efforts to help you to solve your problems. We noticed that you have contacted our customer service and we gave the return address to you. Have you got it? If not, you can continue to contact us for help. But you should pay the return shipping fee by yourself as our web noted. Hope you can kindly understand.
We respect every customer, and we never try to deceive you. We always put your satisfaction on priority. We will do better.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards