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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I had a large order form Shein site. This was my first order from the site and I was little bit nervous after reading the reviews (time period for delivery was a bit longer). But I have received my order and everything was ok. The clothes and the jewelry is very nice, and I can't wait to wear them :) I had only one problem, the dutty was really high so I was contacting the customer service for support. They were really nice, and responded to my mails really quickly. I will make another purchase from this site. :)
It is greatly easy process to buy dress from the Shelnside and last night i bought a dress from here. The quality of the dress is different from other dress and really good quality according with the price. The price is reasonable for all.
The dress collection of Shelnside is really huge and a lot of sizes are found in a same dress. The most notable matter is that the customer supports of Shelnside is really great and also show good behaviors. It is most remarkable is that the price of the dress is really cheap according with their quality.
Purchase a beautiful pair of shoes for my Fiancée and she absolutely loved it. I honestly was expecting a shoe of substandard quality however when this shoe arrived I was amazed of its quality. Not only did it arrive on time but it was flawless. I am definitely going to make this my number one website for gifts for my Fiancée.
Have longed for khaki Long Sleeve Asymmetric Trench Coat, Shein.com answered my Prayers. I got what I paid for, quick delivery, excellent customer services, and professionalism when handling customer's queries and above all I got top quality plus a 50% off, Thank you. Will place another order soon, love your services.
Last Monday was my girlfriend's birthday. I have bought a dress from the SheInside. She was just say Wow to see this dress. Really awesome feeling for me to her reaction. And I am also feel wow to have such a good product in a lower rational price. Thanks SheInside.
I recently order a "Black White Round Neck Oblique Striped Bodycon Dress" for my mum and I couldn't hide my joy as this was a gift I could only afford for her on her birthday and it came exactly the day it was billed to arrive and was exactly what I ordered. Placing the order was really simple and quick without stress and seeing the dress on her on her birthday was really amazing as I couldn't believe I actually bought it for such an amazing price. Thank you "sheinside". I'd always recommend YOU anytime, any day and certainly coming back soon.
I originally thought that by ordering from Shein, I would save a lot of money. And going against everyone's review, I ordered just to see what it was all about. I ordered three items, on August 19th. It is now September 20th and my item are no where to be found. I tried to contact them via email, but apparently their customer service email does not exist. I feel so bad for ordering. Also, pay no attention to the good reviews. Notice that they are made all on the same day. One word: SCAM. Save yourself the wait, and the $#*!ty experience you'll most likely have shopping on this website. The con's outweigh the pros heavily. If I could give this website a rating of zero, I would but of course, they don't allow you to do that either.
Dear customer,
Nice day.
Sorry for letting you down and keeping you waiting.
Generally we need 3-7 business days for processing. And the shipping way you chose is standard shipping which will take 5-28 business days to the Canada while the processing time is not included. Hope you can kindly understand.
We have checked for you and found that your order has been shipped on 20 Aug. Because the tracking information needs time to update, sometimes we may not be able to get the detailed information until it has been delivered to your country. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can kindly understand and trust us. Would you please do the favor for us and contact the local post office to get back your parcel? If you have not received your package, we can arrange the reshipment or make other remedies to help you. Hope you can kindly understand.
Actually SheIn is a fast-growing company, we always put your satisfaction in the first place, and we never deceive you. These reviews are from our customers, and they are the real reviews. Hope you can kindly trust us. We respect every customer and we are willing to serve our customers. All your worries and problems will never be neglected, we will do as much as we can to help you solve your problems. Please give us one chance, we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
You get what you pay for. You buy a dress for $9.99 and dont expect it to be perfect but the quality of these clothes are horrible. They looked like they were made in minutes and use horrible fabrics and they look nothing like the pictures on the website. It was a complete waste of money. IN ADDITION the delivery was horrendous and they took forever to even get me my clothes, i had almost given up completely. The customer service is also just unacceptable.
Dear customer,
Nice day.
We feel sorry to leave you with such negative impression.
We have checked for you and found that we shipped your order in 2 packages. The logistics information shows that your 2 packages have been delivered to you. Have you received your packages? We need to confirm with you. We are sorry to hear that you are not satisfied with our items. In general, the difference between real items and shown pictures cannot be fully avoided. Hope you can kindly understand. We will discuss with our factory and find a way to improve this situation. In addition, you can send us some pictures which can show these differences and defects so that we can check with them. After confirmation, we will be responsible for any quality problems caused by us.
About the delivery time as you mentioned, generally we need 3-7 business days for processing, and our web has noted that the “processing time” is not included in the “delivery time”. The delivery time about your parcel is within normal range. We have checked for you and found that 2 items in your order are out of stock. Would you like a refund or exchange others at similar price? We need to confirm with you.
Sorry to hear that you are not satisfied with our customer service and sorry to let you down. Please remember that you are our precious customers, we never try to deceive you. Actually, we are willing to serve you. Moreover, we will improve the quality of customer service in the future. Hope you can kindly understand and trust us. All our customer service are sparing no efforts to serve you and provide you with better and more considerate experience than others. We promise we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
Gemstone Gold Necklace for my girlfriend and I'm happy to say she wasn't disappointed! The ordering process was simple and hassle free and the shipping was quick... a lot quicker than I thought it would be actually. Overall a pleasant shopping experience! I'll definitely buy again!
It's an amazing experience for me. I just ordered a Black Sleeveless Backless Bodycon Dress for my girl(Order number: PYK4576). They were so cordial to deliver it within a day. I was so amused about their professionalism. There were different size and categories of various products. I strongly recommend anyone for shein.com.
Last 2 days ago i bought a dress from here and i found that the quality of the dress is really awesome and i actually wants that quality. The customer support of shelnside is really great and also show good behaviors. The most remarkable is that the price of the dress is really cheap according with their quality.
I ordered from Shein last week Friday and on Saturday it was indicated through their website my product was shipped and gave me the tracking number. I continued to check fedex and it just said "label created." I thought maybe fedex was having issues with their site so I contacted them to check on the whereabouts of my product. After talking with them they ensured me Shein has not yet got my product to them to ship out. I contacted Shein through email to see what was going on and the customer service was awful. I explained the situation and the responder used texting shortcuts in her response. She also continued to blame fedex for this shipping error after I had thoroughly explained I just had spoken with them and they took the time and effort to look and they don't have my product. Shein also stated the product was in transit and I just got done speaking with Fedex again and they still don't have the product. I only ordered one product and I don't think it should take almost a week to get it to fedex. If I ever receive my product, I will never be ordering from Shein again.
Dear customer,
Nice day.
Sorry for keeping you waiting. We have checked your order, and found the item that you ordered has none stock in US warehouse. We need time to take this item from our other warehouse, so it caused the delay of your package. Hope you can kindly understand. We really have shipped your package on September 12th already. But the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. That is why you could not track your package at that time. We noticed that your package has been arrived at you country, you can track your package now. In order to protect your personal privacy, we will give you the detailed tracking number and the link of your package via email. You may receive your package very soon. Hope you can trust us. Sorry to hear that you are not satisfied with customer service. We are really sorry for letting you down, but we did not do it on purpose and we also really did not deceive you, actually it is not only our responsibility but also our honor to serve you. Hope you can kindly understand. We will improve the quality of our service and do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I love this jacket!. It's super warm, fairly light weight, and well made. It is stylish without being tacky, has lots of pockets, and the hood lining is like wrapping your head in a cloud. I'm impressed by the fact that it's 80% down filled and didn't cost a small fortune. And I had a great buying experience. It arrived on time, and I didn't have to pay extra for shipping. I'm glad I made this purchase and will definately order from this company again. My only complaint is that it doesn't come in more colors... I'd love to have a second one in charcoal grey!
Do your research before you order and don't be fooled by the planted reviews.
Dear customer,
Nice day.
First thank you for your support.
We are really sorry for leaving you with such a negative impression and sorry for letting you down.
Generally we check every item very carefully before the shipment. About the problem of the earrings you mentioned, it is really out of our expectation. Hope you can kindly understand. Sorry to hear that you are unhappy with the suggestions of our customer service. We did not mean to offend you. But we really need your images to check with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand and trust us.
Sorry to hear that you are not satisfied with our return policy and sorry for all the inconvenience we have brought to you. Please accept our sincere and unreserved apology. Maybe there is some misunderstanding between us. No worry please, we promise we will do as much as we can to solve your problem. Hope you can kindly understand.
SheIn cherishes its customers. We respect every customer and always put your satisfaction on priority. All our customer service are sparing no efforts to help you solve your problem and provide you with better experience. Please give us a chance we promise we will do better.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Some days back I ordered a Red round neck Sleeveless dress for my Girlfriend through this website. After submitting the order they responded very quickly and prepared for shipping the product to my address and also I received my desired product within the assign time frame. In addition just I want to add their tremendous customer service in this regards
I ordered a dress, a shirt, a skirt, a belt, and a pair of sunglasses. All my items fit just fine, and were very comfortable. The dress was a bit thin, but not so thin that I need to wear anything underneath it. The shirt was a thicker material. I expected it to be cotton, but it was a different material that was a little strange, but I actually liked it. The sunglasses came in their own case and were really good quality! One thing I really liked was that the lenses were actually really dark, and since I'm pretty sensitive to bright lights, I was very pleased with that, since sunglasses usually aren't dark enough for me to feel like enough light is being blocked out. The belt was also really good quality and packed in a way that ensured it wouldn't get twisted or bent. The skirt was very cute, though my only complaint was that there was no hem on it, and the cut wasn't perfect. Because of the way it folds though, the cut wasn't very noticeable. I just have to be careful when I wear it lest it fray.
The only problems with shipping that I had was once my order arrived in America and was in the incompetent hands of Fedex. It got to the U.S. in about a week, which is pretty fast considering they're based in China. However, I don't understand why they use Fedex instead of a company like UPS, which is much more efficient and doesn't bring your items within an hour of where you live only to ship them halfway across the country before finally delivering them.
One other thing I actually liked (though some might find inconvenient for the purpose of washing) was that the items did not have tags. I abhor tags, so I was pleased to see that I wouldn't have to deal with constant itching.
I like to shop online. For the first time I've purchased a dress from Sheinside and i am totally satisfied with their service. My product was delivered in time. As usual they put a reasonable price for the product and the product quality was very good. I ordered my item and it was shipped in time. The entire process is so much impressive. Overall it was an outstanding experience for me purchasing from sheinside. I must shop again from here and suggest my friends to try SheInside atleast for once.
Their products are very affordable and good quality for the price you pay. There is a huge variety of different styles of clothing on their website. I have ordered from Choies multiple times, and I have been happy with my items every time! I definitely recommend Choies to anyone who is looking for a great wholesale website!
I have ordered an evening dress from them for my sister and I was very impressed with the finishing of the dress.
There was a misunderstanding of the measurement of the sleeves.
They offered all possible options to to solve the problem as paying for the alteration or getting the dress back to fix the problem.
I consider this a professionalism to keep the customers satisfied with the service
And the products
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for your support.
Sorry for keeping you waiting and the inconvenience we have brought to you.
Generally we need 3-7 business days for processing rather than 3-7days, and our web has mentioned that the "processing time" is not included in the "delivery time". We have check for you and found that you have 2 orders in all. About the order ZYY4752, one item in this order belongs to best-selling product, so we need more time to process. To bring you more convenience, we decide to ship your order in one package. About the order APX4752, it belongs to pre-order as our web noted, we need more time to stock them too. We promise that once the items prepared well, we will ship to you as soon as possible. Hope you can kindly understand and trust us.
Due to time difference and weekend, our customer service could not reply to you in time. We are pretty sure that they will reply to you immediately once they see your message. Hope you can kindly understand.
We are terribly sorry for the delay. Please accept our sincere and unreserved apology. SheIn is a fast-growing company and treasure all of you. We never try to deceive you and ignore your problems. Your satisfaction is our best comfort. Moreover, we will pay attention to these problems and make constant improvements in the future. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.