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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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Ordered an item from this company on Amazon. It worked out ok, so I used their site to order a few more items. It seemed a little fishy that everyone love, love, looooved every single item, but SM being what it is, I figured maybe just enthusiastic fans.
I didn't have super high expectations for discount Chinese clothes, but one item I ordered ended up being only vaguely similar to the site description. The size, fabric, and construction were so different it resembled a cheap homemade copy, and was sized for a doll or a small child (site-listed measurements were a complete fantasy)
I submitted a return ticket immediately and wrote up a review. After about three days they responded by asking me to ship the shirt back at my own expense, and didn't even provide a package insert, let alone postage. Considering how completely mis-described the item was, a prepaid label should have been automatic.
Shortly afterword, they disapproved my review. While the review was negative, it was honest, appropriate, and descriptive. They have thus far made various excuses why they won't post it. (spoiler: it's because it has fewer than four stars)
Come to find out, this company is rather notorious. They pay "points" for reviews that buyers can use to get discounts/free clothes. And of course if you leave a negative review, they don't approve it, and you don't get paid. Gently put, this is a flat out scam. Worse, some of you are posting glowing reviews for free crap while the rest of us are getting shafted. Not cool, ladies.
What a great experience for shopping to the Shelnside. I ordered a gray dress, and it arrived even faster than anticipated. It was easy to place an order and the dress was exactly what the pictures looked like. The product packaging was nicely done and there was no damage to the product when I received it. In one word, excellent customer service by the Shelnside.
I do not normally write reviews, but I would just like to point out that I was very pleased with the entire interaction with www.sheinside.com. The collections were precisely portrayed, ordering/shipping was a breeze, and staff is friendly. Not only that, but the quality of the dresses were outstanding! I will definitely order again!
I haven't received any tracking number in over a week now and I am really concerned about it, and also if my package even exists. When I write the tickets I don't get the properly answers to the questions I asked. I want to know exactly where my package is right now and not just "in transit"... For God's sake, I don't even have a tracking number. I hope that you can respond to me ASAP or else my faith in you may die.
Dear customer,
Nice day.
Sorry for all the worries we have brought to you.
And sorry to hear that you are not satisfied with our customer service. We sincerely apologize for that. We have checked for you, and found that your package has been shipped on Sep 30th already. The shipping way that you chose before has no tracking number, so we could not give you the tracking number. Hope you can kindly understand. It is our great honor to serve you, your problems will never be neglected. Because of the system problem, you can track your package later on our web. Once your items arrived at your country, you can take your order number, name, phone number and email address to go to the local post office to get back your package, we believe that you will receive your package very soon. Please remember that you are our precious customer, and we will never deceive you. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I placed three orders before and all of the clothes are VERY VERY BAD. They don't really look like the pictures online at all.
Anyoneleft a bad review for the item they purchased will never show on their website. That means they only show good reviews from customers. This behavior is Definitely UNPLEASANT.
Furthermore, their customer support is HORRIBLE. They have all kinds of excuses to delay your orders and never respond to your problems. If you have any troubles with your orders, it will be the hardest thing to deal with.
Therefore, I will definitely NOT RECOMMEND anyone to shop on Shein based on my experiences. They are SCAM.
Dear customer,
Nice day.
Sorry to let you down and bring you such negative impression.
Due to our seven-day National Day holiday, we could not reply to you in time. Hope you can trust and forgive us. Please accept our sincere and unreserved apology.
Generally the difference between the real items and shown pictures can not be fully avoided. You can send us some photos which can show some defects and differences so that we can check with them. After confirmation, we will be responsible for any quality problems caused by us.
About the review, actually we respect all the comments of our customers. SheIn is an energetic company, we never neglect your problems. Your satisfaction is our best comfort,
All our colleagues are constantly perfecting ourselves to offer you the best online shopping experience. Hope you can give us one more chance again. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
IM SO FED UP WITH THIS WEBSITE! I was referred by a friend of mine who had a decent experience with them, so I didn't do more research(like an idiot). I ordered from them 9/20/15, and I haven't had an update yet. It took me contacting FedEx myself to get an update, and that update was that the company NEVER dropped my package off!(that's why the tracking info was stuck on label created, for those who were wondering) Now, they won't even return my emails, so I have no idea what's going on with my package. I'm just fed up, and I want either my package or my money back. DONT order from this company! I wish I could give them a zero, they don't deserve that one star rating.
Dear customer,
Nice day.
Sorry for leaving you such negative impression.
Generally we need 3-7 business days for processing rather than 3-7 days, and our web has noted that "processing time" is not included in the "delivery time". Hope you can kindly understand. We have checked for you and found that your order has been shipped on 30 Sep. Also we noticed that the items that you ordered are not "Stock in US", so we need to ship them form our other warehouse rather than US. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed information until it has been arrived at your country. Hope you can kindly understand. The tracking information shows that it is in transit, you may receive your package soon. In order to protect your private privacy, we will give you the detailed information of the package via email.
Sorry that we could not reply to you in time, it is a little delay because of our seven -day National Day holiday before. Hope you can forgive us. But we believe that our colleagues see your emails, they will reply to you as soon as possible. SheIn is a fast-growing company. We treasure all of you. All our colleagues are constantly perfecting ourselves and improving the service to meet your requirements. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
So this is a revised review. At first I was frustrated with the company because I needed to return some items and they did not get back to me in a timely manner. The items were all fine except the sleeves fit me too loose. Customer service got back to me about a week later explaining that they were on a 7 day long holiday. I suggested to them that they include this information on their website as to avoid confusion and bad reviews. Otherwise dealing with the company was a pleasure, they are always prompt in their responses (when their offices are opened) and truly do their best to meet the customers satisfaction.
Dear customer,
Nice day.
Sorry for the inconvenience we have brought to you.
We are sorry to hear that our items cannot fit you very well and you want to return them to us. Actually you can send us some pictures which can show some defects and differences so that we can check with them. After confirmation, we will be responsible for any quality and size problems caused by us.
Due to time difference and seven -day National Day holiday before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. But SheIn never ignores the problems of our customers, we know that our colleagues have contacted you already. Have you received the return address? We need to confirm with you. And about the coupon of the first order, we sincerely apologize for that. Actually it can be used in the first order, but we do not know what happened about your order. We will inform our colleagues to check what the problems are. In order to compensate you, we also give you another 35% coupon. Hope you can kindly understand. We always put your satisfaction on priority. All our colleagues will do as much as we can to help you solve your problems. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
Already feeling a little dissatisfied with this Company. I ordered a dress a little over two weeks ago and I have yet to receive it. I haven't receive one piece of communication as a follow-up as to when it will ship. There are no clear directions on their web-site on how to verify tracking. If you click on the TRACKING button (BTW, repeats an error message) you leads you to another blank page. Doesn't appear to be a terrible company, I think maybe revisiting their processes and procedures as well as address customers concerns, suggestions, and ideas will help.
Dear customer,
Nice day.
Thank you for your support and sorry for keeping you waiting.
Generally preparation for delivery usually takes 3-7 business days instead of 3-7 days as our web noted, and it is not included in the delivery date. Sorry for all the troubles we have brought to you. Actually your order has been shipped on 5 Oct. In order to protect your private privacy, we will give you the detailed information of the package via email. Hope you can kindly understand.
And sorry to hear that you cannot track your package on our web, this incident is beyond our expectation. It may be caused by the system, you can try it again. Please remember that you are our valuable customer, we never try to deceive you. Thank you for your suggestion, we will pay attention to these problems and make some improvements in the future. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I was introduced to the site by a friend, when she saw that I struggled finding cute, modern but shabby-chic outfits. When I saw they had vintage skirts, i fell in love. LOVE. From the pleated flares to the AHMAHZING prints-and then the QUALITY. Perfect. I thought it was a scam at first because of costs, but its not. Just wish I would've made my first order bigger to save shipping! Highly recommend!
I had a wonderful online shopping experience with shein.com. I ordered a gray dress, and it arrived even faster than anticipated. It was easy to place an order and the dress was exactly what the pictures looked like. It's super flattering and I couldn't be happier with my order.
A purchase was made on their website under my information and when I tried to contact them about it they never replied. I spammed their email with my concerns and they replied to me in a "automatic email" saying that their management was on holiday vacation until October 7th. This is total nonsense. They just want the order to be shipped so its too late for me to get my money back. I tried to cancel the order on their website and i have to wait 1 business day to get a reply. Heres the catch... THEY HAVE NO SET BUSINESS DAYS OR HOURS. They have no immediate way of contact them. I have to sit around for them to email me back whenever they feel like it. This company is a total scam.
Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
Due to our seven- day National holiday, we could not reply to you in time. Hope you can kindly understand and trust us. We promise that we will reply to you as soon as possible once we see your message.
We have checked for you and found that we have arranged the refund for you, the refund will be back to you within 10-20 business days. Hope you can kindly understand. We treasure all of all you and never try to deceive you.
You are our precious customer, all your problems and worries will never be neglected. All our colleagues will spare no efforts to help you solve your problems. Please give us one more chance, we promise we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
Its just an awesome. I just loved it.the design and looks of this products is minblowing... i just shocked when see this products... its such a wonderful gift for me...
This is very tough to select a product from online because many fraudulent activities can happen but after purchasing a product from this site my confusion got cleared, they offer a high quality product with competitive price, even I got my order in time. Thanks to SheInside.
I ORDERED A LARGE SHIRT. WHAT I GOT WAS A SHIRT MEANT FOR TEENS. THE WEBSITE DOESNT GIVE ONE AN OPTION FOR A RETURN. TAGS HAD BEEN CUT OFF ON ALL THE ITEMS I ORDERED. SAVE YOU TIME AND MONEY AND KEEP OFF THIS PEOPLE. FRAUD COMAPNY
Dear customer,
Nice day.
Thank you for your support.
We are terribly sorry to let you down and bring you such negative impression.
Sorry for all the inconvenience we have brought to you. If there is something wrong with size, you can send us some photos with clear measurement which can show some differences and defects so that we can check with them. After confirmation, we will be responsible for any size problems caused by us. Hope you can kindly understand.
Sorry for leaving you with such misunderstanding, actually our web has noted that we can accept your return request for these items received within 30 days of your original order delivered date. Hope you can kindly understand and trust us.
Sorry to hear that you are not satisfied with our items and want to return them to us. Please accept our sincere and unreserved apology. We treasure all of you and never try to deceive you. We know that you have contacted our customer service before, Would you like refund or other size? We need to confirm with you.
SheIn is a fast-growing company. All our colleagues are constantly perfecting ourselves and improving the quality of service. You are our valuable customer, all you problems and worries will never be neglected. We will do as much as we can to help you solve your problems. Please give us one chance, we promise that we will do better in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
Really it is awesome service for me. Last week I order a necklace for my wife and I'm also happy to say that she was so glad. The ordering process was also so simple and hassle free and the shipping was reasonably a lot quicker than I thought it would be actually. Overall a pleasant shopping experience! I'll definitely buy again from Shelnside.
I love my yellow buckle drawstring backpack that I order from shein. Its a great product and it really completes an outfit. Superb quality. The ordering process was very smooth and I did not experience any problems at all. Quick shipping. Wonderful service. I will be buying from shein again soon.
My friend recommended this online store to me when I needed shoes to match my dress for our office party. The ordering process was super easy. Initially I was bit concerned that the shoes wouldn't arrive on time. But they did! Nicely packaged. I will definitely buy from them again.
Just as the name say, color of a wine for the nice looking dress of the product I recent purchased for my sweet heart. Wine Red Long Sleeve Casual Dress. She love it and I feel good going out with her when she wears it.
Hugging her when she is on this dress, just feel better than her previous dress.
Shipping was fast and well packed upon receive it. I will understand sometime if there is shipping delay. But this order is ok.
Overall, I will say is good. Will come back for more purchases.
Regards,
Tommy Teo
I had a large order form Shein site. This was my first order from the site and I was little bit nervous after reading the reviews (time period for delivery was a bit longer). But I have received my order and everything was ok. The clothes and the jewelry is very nice, and I can't wait to wear them :) I had only one problem, the dutty was really high so I was contacting the customer service for support. They were really nice, and responded to my mails really quickly. I will make another purchase from this site. :)
Dear customer,
Nice day.
Thank you for your support.
Sorry for keeping you waiting and the inconvenience we have brought to you.
Generally we need 3-7 business days for processing rather than 3-7days, and our web has mentioned that the "processing time" is not included in the "delivery time". We have check for you and found that you have 2 orders in all. About the order ZYY4752, one item in this order belongs to best-selling product, so we need more time to process. To bring you more convenience, we decide to ship your order in one package. About the order APX4752, it belongs to pre-order as our web noted, we need more time to stock them too. We promise that once the items prepared well, we will ship to you as soon as possible. Hope you can kindly understand and trust us.
Due to time difference and weekend, our customer service could not reply to you in time. We are pretty sure that they will reply to you immediately once they see your message. Hope you can kindly understand.
We are terribly sorry for the delay. Please accept our sincere and unreserved apology. SheIn is a fast-growing company and treasure all of you. We never try to deceive you and ignore your problems. Your satisfaction is our best comfort. Moreover, we will pay attention to these problems and make constant improvements in the future. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and leaving you such negative impression.
Thank you for choosing SheIn again. We are so sorry to hear that you are not satisfied with our item this time. Due to light and pixel problems, the differences between real items and the picture shown can not be fully avoided. Hope you can kindly understand. You can send us the images of these differences so that we can check for you. With regard to the size, different items have different sizes. You can see the detailed size description of the item and refer to http://www.shein.com/How-to-measure-a-277.html for the detailed measurement, then take photos of your measurement so that we can confirm with our factory. After confirmation, we will be responsible for any quality and size problems caused by us. Hope you can trust us. Sorry for letting you down. But we did not do it on purpose, actually your satisfaction is our best comfort. We will do better in the future.
Due to seven-day holiday before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology. We know that our customer service have contacted you before and also gave you the proposal, are you satisfied with the proposal? Maybe you can tell us via email later. About the review, actually we respect every comments of our customers, we think that we can improve ourselves and do better through these problems. SheIn treasures you, we never deceive you. Hope you can trust us.
Looking forward to your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.