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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I was really excited about this because I found a super cute dress at a low price. However, I ordered it weeks ago and have STILL not received it! Very disappointed.
I have shopped here quite a few times, and each time I had no complaints. I ordered two clothing pieces and they were marked as "ships in 24 hours" it has been way over 24 hours and they are still being processed... If they aren't going to ship in 24 hours don't mark it as so.
I have only ordered from sheinside twice. The first time, the package shipped in 24 hours and came within 4-5 days. I ordered more clothes over 2 weeks ago and I have yet to receive my purchases. I probably won't be ordering clothes from Sheinside again.
I like some of the things I ordered but I wanted to exchange a shirt for a larger size and no one got back to me. Also, two of the items status is "shipped" but I still have yet to receive it and it was not shipped with my other items. The two items I'm missing are the khaki scoop neck lace hem dress and the white long sleeve lace loose chiffon blouse.
I was very happy once I checked and saw the many options they have on dresses so I went ahead and ordered a dress... it has been over 3 weeks now and I still have not gotten my package. I had in mind wearing the dress for a special occasion and i ended up spending double the money because i had to order another dress from a different website. I keep checking my order status and all it says is "processing". Horrible site to order anything!
Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience.
We sincerely apologize for that. Generally we need 3-7 business days for processing rather than 3-7 days, and this processing time is not included in the "delivery time". We noticed that the item you ordered belongs to the "best-selling" product, we need to take more time than usual to customize and stock this item, so it caused the delay of your package.
Sorry for letting you down. We have checked for you, and found that your package has been shipped on 22 Oct. In order to protect your personal privacy, we will give you the detailed tracking information via email later. Please understand that each of you is our valuable customer, and we will never ever deceive you. Hope you can understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I ordered a shirt and skirt and while they were decently made for what I paid for them, when I contacted them to return them because they were too small and I didn't like the fit, I never heard back from them. So when you buy something from She In, just know you probably won't get every get your money back should you want to a make a return.
It is greatly easy process to buy dress from the Shelnside and last night i bought a dress from here. The shipping takes longer than expected, but well worth it. If you are concerned about fit and how it will actually look, read the review and see the pictures of that item. That is how I normally order. If it doesn't have a review, or even pictures of real people wearing it, I do not buy. Highly recommended!
I just visited this site looking for a dress. I found so beautiful dress for half the price when preordering. I had a wonderful online shopping experience with shein.com. I ordered a gray dress, and it arrived even faster than anticipated. It was easy to place an order and the dress was exactly what the pictures looked like. Now i am happy with my order.
I was very impressed with the selection at SheInside, especially all the stylish shoes. I ended up purchasing a pair of black ankle strap chunky heel sandals, which were a great deal at less than $30. The ordering was easy, shipping was fast, and the item arrived neatly packaged. I’m very happy with my new sandals and the overall experience was perfect.
I couldn't believe the prices of their clothes, or the fact that some items are marked to ship within 24 hours. I went ahead and placed an order for a basic dress, to see the quality of material and shipping times. I was satisfied with my first order, it was decent quality and it was shipped within 24 hours and arrived within 4 days at my home.
Feeling confident in the site, I went ahead and ordered a formal dress for a wedding, this item was also marked as shipping in 24hours. Well it has been a few days, and several "tickets" have been opening and the dress has yet to be shipped, and of course I have not heard from anyone. I am beyond upset, as I need this item by a certain date, and it doesn't look like its going to happen. If an item is not going to ship in 24hours they should be honest, as I could have looked for my dress elsewhere. Now, due to their policies I will be stuck with this stupid dress, that I will probably never wear and have to purchase another. Spending double the money.
So dissapointed.
Dear customer,
Nice day.
Thank you for your trust and sorry for keeping you waiting.
We are really sorry for letting you down this time. We have checked for you, and found that you placed the order on 13th Oct. But we noticed that your package has been shipped to you on 14th Oct. Hope you can kindly understand. It is not only our responsibility but also our honor to provide you with better online shopping experience, we never deceive you. The logistics information shows that your package has been delivered to you. In order to protect your personal privacy, we will give you the detailed tracking information via email later. Have you received your package? We need to confirm with you. Sorry for letting you down, but we did not do it on purpose. We always put your satisfaction in the first place, your happiness is our best aim. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I really surprise with their huge collection of dresses and the color combination of all dresses are really impressive. I ordered a black dress, and it arrived even faster than expected. It was easy to place an order and the dress was exactly what the pictures looked like. The product packaging was nicely done. Thanks lot Shelnside for giving me great service.
After I wrote a bad review c/s replied to me and said the item that took forever to get was on backorder. Sorry Shein my mistake. BTW the blouse is very cute can't wait for the weather to cool down so I can wear it.
Dear customer,
Nice day.
Sorry for all the misunderstandings between us and keeping you waiting so long time.
We have checked for you, and found the second item that you ordered belongs to the pre-sale item, so we need more time to customize and stock it. Moreover, our web also has marked that item is pre-sale when you placed the order before. You are important for us, we never deceive you. Hope you can trust us.
We noticed that your package has been shipped on Oct 7th. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. That is why you could not track it at that time. We found the logistics of your package has been updated, we believe that you will receive your package very soon. In order to protect your personal privacy, we will send the email to you about the tracking information. Hope you can understand. Sorry for the waiting time, but we did not do it on purpose. We will communicate with our colleagues in the logistics department and find a way to speed up the transportation and do better in the future. Hope you can give us once chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Overall I have ordered from them twice, shame on me. The first time my package didn't come for THREE MONTHS! Customer service made me feel as though it was completely my fault too. They don't even give you the waybill number. Most items shipped come with a terrible smell, and don't match the color chosen either.
A year later I don't know what I was thinking but I ordered clothes again, god help me. Not only were most on the small side, pretty sure one of the items was given to me in the wrong size, but I went to wear what I thought was a beautiful skirt... And it was frayed... Like beyond repair. It's complete garbage, terrible quality and I wasted my money on crap that I didn't even get to wear. The kicker? So when it says you use a code for say 35% off. Make sure the items have no discount already because if they are on sale, each item can only have 35% in total. Meanwhile there is NO disclaimer about that anywhere. Usually it's a code that applies to the entire order, not selective discounts.
Overall their customer service is $#*!. As a foreign English teacher who taught in Korea, I had 5 year old students who presented themselves better and spoke better English than these representatives.
I will never order from them again, and God help anyone who will. You may as well be handing over your money for free because you'll receive crap clothing. If you receive your package at all!
Dear customer,
Nice day.
Thank you for choosing SheIn again and sorry for all the inconvenience we have brought to you.
We sincerely apologize for that. Actually we have taken the item to do the strict quality-test and checked every parcel carefully before the shipment, so this incident is really out of our expectation. We know that you have contacted our customer service before, and we also promised that we can resend the item to you. Are you satisfied with our suggestion? Please remember that you are important for us, any of your problems will never be neglected.
About the coupon, our web has mentioned that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount. Hope you can kindly understand. Sorry to hear that you are unsatisfied with our customer service. All the employees of SheIn are trying our best to perfect ourselves, we will listen to your advice and strengthen our language, we promise that we will do better in the future. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
The ordering process was simple and hassle free and the shipping was quick... a lot quicker than I thought it would be actually. Overall a pleasant shopping experience! I'll definitely buy again!
I took a chance and ordered quite a few items from Shein.com, I was worried that due to the very cheap prices of the clothes, I would receive some very cheaply made items. However I was proven wrong! The clothes all came at once, and arrived within 2 weeks from ordering (to Canada). The clothes are all true to size and made with very comfortable fabrics. The blouse I ordered came in a typical linen fabric, etc. The clothes that I ordered with prints on them came with clean accurate and well thoughtout prints. Overall I am very pleased with my experience. The only thing I didn't like was the buttons on one of the 3 dresses I ordered were slightly misaligned, this was the only blemish in any of the clothes I ordered. I will definitely be shopping here again!
I have been waiting now for three weeks for three long sleeve sweaters. If I knew it was going to take this long I would have never ordered and just went to the nearest mall. I am so annoying and at this point don't even want them anymore. I had ordered and even put a rush on delivery and still nothing, these were for an event that has now come and gone. Thanks shein. So not only did I waste 60 dollars for clothes I wont see until summer, I also had to go spend more money to make up for your terrible time.
I haven't even seen the clothes yet and I know I will never order from this company again.
And I am sure when they see these comments they'll stop my order anyway!
Never again!
Dear customer,
Nice day.
We are so sorry for making you so disappointed and angry at us.
Generally speaking, preparation for delivery usually takes 3-7 business days, and it is not included in the "delivery time" as our web mentioned. We noticed that your package has been shipped to you on Oct 4th. The logistics information shows that your package has been arrived at your country, you will receive your package very soon. In order to protect your personal information, we will give you the detailed tracking information via email later. Hope you can trust us.
Sorry for leaving you such negative impression and letting you down. SheIn pays attention to our customers and never neglects your problems. It is not only our responsibility but also our honor to provide you with the better online shopping experience, we will speed up our transportation and improve the quality of service in the future. Hope you can give us one chance again. Your support is our best aim.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
It is the first experience of me to shopping in Shelnside and I am really impress with their great customer behavior and service. Here is a great collection of dresses. The color and quality of the dress is really great attractive. Thanks Shelnside.
What a best experience for me. I ordered a dress last week from Shelnside but i wondered with their quick response and fast delivery. I really impressed with their customer support. Thanks Shelnside for your great service.
I just want share my online shopping experience. It was really fabulous, I just appreciate their product quality, their shipping experience, their response time, everything was remarkable.
After returning (at my own expense), an item sent to me in error, and a dozen unsuccessful attempts to communicate with non-English speaking reps., SheInside informs me that they won't correct their error, refund my money, or send me the item I paid for until I remove my complaints.
They set international trade back a few decades and now freedom of speech is on the hit list. Phew! I don't need my money or the sweater that much!
Dear customer,
Nice day.
Thank you for choosing us and we are so sorry for making you so disappointed
We sincerely apologize to hear that we sent the incorrect item to you. Actually we checked the parcel carefully before the shipment, this incident is out of our expectation. In order to figure out the problem is and do better in the future, we need the detailed pictures of the item to confirm with our factory. SheIn is a responsible company, we never shirk our responsibility. After confirmation, if we really sent the incorrect item to you before, we will be responsible for it. Hope you can trust us.
We know that you have contacted our colleagues before and you also had returned it to us with another item, could you please give us the tracking number and the link of your return package via email later so that we can track your package? Once we received your package, we will arrange the refund for you as soon as possible. Please understand that you are our precious customer, and every our colleagues is sparing no efforts to help you solve your problem. Hope you can understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Thank you for choosing SheIn and trusting us. We have checked for you, and found that your package has been shipped on 10th Oct already. In order to protect your private privacy, we will give you the detailed tracking information via email later. We also noticed the logistics information shows that your package has been delivered to you. Have you received your package now? We need to confirm with you. If you have not received it, you can contact the local post office to get back your package.
No worry please, SheIn always puts your satisfaction in the first place, we never deceive you and neglect your problems. We will do much as we can to help you solve your problems. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.