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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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My SmartPost parcel has been stuck on "Label Created" for almost a week. It's such a bummer it may not get here in time for the wedding. On top of dealing with buying a new dress in a store somewhere (ugh!), I'm now likely going to be dealing with returning this order. It's sad because the dresses and jewelry looked really cute, but unfortunately, I probably won't shop here again, nor recommend it to anyone, unless the issue is promptly resolved. Still waiting to hear back about the two "tickets" I submitted contesting my order :( So sad! Not a good experience!
I win a dress and i love it. Is amazing, and the shipping was so fast.
Definitely recomendate.
Thanks shein for these amazing products and service. Fast international shipping and good prices! 5 stars to shein.
I ordered a pair of boots for a Christmas present. The ordered color was "Coffee" which is brown and I received them yesterday afternoon in Grey. There was no order form or a return / exchange slip included. I have a feeling my daughter is going to get stuck with a color she doesn't like.
Dear Cheryl,
Thank you for ordering from our website, and we are so sorry for all the troubles.
There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
Could you please send a photo of the boots you received?
If you so not like the color, please return them back and we will process the refund to you.
We will certainly help you to solve the problem.
Looking forward to your reply!
This website is the best, I only started shopping there recently but it's amazing. Their sizes are accurate and quality of the clothing is great and they deliver through aramex which is perfect because you track where your clothes are.
I ordered a few pieces of clothing for the cyber Monday deals and was excited to see my new clothes. When they arrived (a little under a month) the clothes were dirty, the embroidery was falling out, and it was covered in what looked like animal hair. I will never use Shein again.
Dear Sasha,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Please confirm with us which items are damaged, we will certainly help you return and refund.
Looking forward to your reply!
I am really glad that not only did they resolve my problem... but they also understood the urgency of my order and helped me to some extent. Even though I will receive order in 2 parts I am assured it will come.
Sometimes it's best not to read reviews...
Dear Geeta,
Thank you for choosing our website.
Normally, it takes us 3-7 business to process the order, please kindly understand. We checked your order, it shows the your order is under processing now. After the package is ready, we still need another few days for shipping. Therefore, you can not received the package before the Christmas. Did you want to cancel your order? Please let us know. We will certainly help you to make things right.
Looking forward to your reply!
I have not yet tried any pieces from SheIn. I have seen good and bad reviews. I would like to say to anyone who is reading this. This comes from China so you should expect to get your items quite late. Yes The prices are cheaper than most, so some of the clothing material might not feel the greatest. By looking at the pictures of the clothes, they are really cute. I'd say be adventurous and try it out.
I ordered a dress 12/09/16. I am trying to have it here as soon as possible. I tried to track it it says error. But it says the item has shipping. It says FedEx has received the information but i called FedEx and they said they haven't received anything.
Dear Allie,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on December 10,2016. Now the package is on the way from our warehouse to the Fedex center in USA, normally, it takes 4-7 business days. Fedex won't update the tracing information until the package arrived at USA. Please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I wish there is a negative star for this company. I ordered several pieces worth over $190 about 20 days ago and today one representative told me that my parcel is lost in the warehouse. First, I have filed so many tickets regarding shipping of my order. Every time, and I mean every single time, the respond would be "your order will be shipped in two days". After about waiting a week and still see no sign of my parcel being shipped. I filed another ticket today, and ridiculously, they told me that my parcel is lost in warehouse. I am amazed by the working process of this website and how could they lose a customer's parcel in warehouse? I am positive that they will not tell me my parcel is lost if I do not submit a ticket. Also, all representatives of this website are constantly lying to me and giving excuses about not shipping my order. Oh, one of them told me there are some "unpredictable reasons". I have not idea what this means and this whole thing is a f*** joke.
I am so mad about them and this is such a bad online shopping experience. I would never shop on this website again and I recommend NOT SHOPPING ON THIS SITE.
Dear Crystal,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, except the item (jacket160809204, vest160527033, skirt160822501), other items are ready for shipping now. And we could ship the ready items out first, and the other three item a few days later. If you do not want to wait for those three items, we could cancel them and process the refund to you. What do you think? Please let us know. We will certainly help you to make things right.
And we are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
Looking forward to your reply!
I ordered a group of items and for some reason you split the items up and one half of my items are closed to being delievered, yet the other half hasnt even left china. I also got express shipping, so I am very annoyed that this is happening.
I am going out of town soon, so I need my order as soon as possible,. Order number is CZK9618
Dear Alexa,
Thank you for ordering from our website, and we are so sorry for letting you down.
Normally, it takes us 3-7 business days to process the order, please kindly understand. We checked your order, some of the items are our best sales products, and they take more time for processing. Therefore, we split the order into two packages. For the second package, the tracing number is 8942xxxx30, you could check through the link http://www.dhl.com.sg/en.html.Please kindly wait a few days. For more details, please check your email.
If you have any other concern, do not hesitate to contact us.
Its been over a week and my package has not yet been sent to fedex
I need the dress within a week and that is why I paid for expedition shipping! I'm panicking please hurry the process or ill cancel or return.
Dear Jianna,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on December 2,2016. Now the package is on the way from our warehouse to the sorting center of American. The Fedex won't update the tracing information until the package arrived at American. Please kindly wait a few days.
Apologize again for all the inconvenience, if you have any other concern, do not hesitate to contact us.
Ordered on 20 nov before reading these terrible online reviews - and it's all true. No clothes, no response from customer service, money lost apparently. DO NOT USE THIS WEBSITE. She in if you read this please send my order or refund my money now.
Dear Jillian,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and the items you ordered are our best sales products, it takes more time for preparing.
And the package has been shipped out on December 7,2016. The tracing number is 555xxxxxx010, you could check through the link https://www.dpex.com/. The package is in transit, please kindly wait a few days. For more details, please check your email.
Apologize again for keeping you waiting, if you have any other concern, do not hesitate to contact us.
I wish I would have read these reviews prior to buying... I received 1/3 of my clothes today, and it's honestly amazing how small the clothing is. Whenever I shop online (I do it pretty frequently), I tend to up the sizes on my first order just to be safe. I read a couple of reviews before purchasing from Shein, and decided that this would definitely be a store that I up my sizes for.
For each item purchased, I carefully looked over the size reference guide. Some of the sizing doesn't make much sense (who's waist is larger than their hips?), but again, I thought I thoroughly went through and did the correct translations (I am from the U.S.).
I ended up ordering a M shirt, L dress and XL jeggings. The M shirt is a little awkward, but size-wise fits. The dress honestly should be a S instead of a L. And the XL jeggings honestly should be an XS. I wrote this in my review on SheIn (which they probably won't post), but these clothes are better fit for a lifesize Barbie doll.
Don't buy from this store, despite the "good deals". The shipping is slow, the grammar and spelling of the site is confusing and inaccurate, and their Instagram isn't much help, either.
Shameless plug- buy your clothes online from Necessary Clothing (located in NY). Their clothes are slightly more expensive (barely) but they have true-to-size clothing and transparent customer service and shipping practices. Do. Not. Buy. From. SheIn.
Dear Alysia,
Thank you for ordering from our website, and we are so sorry for letting you down.
We know that our size reference guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, and we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.And you could ship the items you are not satisfied back to us.
Apologize for all the troubles, if you have any other concern, do not hesitate to contact us.
I have placed my order a few weeks ago and received an email asking for a picture of my ID and Credit Card. If I don't get back to them in 1 week, my order will be cancelled. I really cannot think of one single reason a legit merchant would ask to do this. There is no way I will want my information to be leaked in such a way. Could you please tell me if there is an alternative way or what my current situation is, because I would still like to receive my clothes? At the moment, my bank said that the money has been withdrawn. Order number -YCP9342
Dear Miss M.,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings, and we won't disclosure any of our customer information, we need the photo of your ID, just to make sure nobody else use your credit card to make an order on our website.
If you have any other concern, do not hesitate to contact us.
I purchased some items but after seeing all the negative reviews about sizing being small I wanted to change to a larger size. When I tried to contact customer service using the link they provide, at the end of the process I get an "error" message. So, basically there's no way to contact them. Totally unprofessional.
Dear Sarah,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
Do you want to change the size for both of two item? Please inform us.
Looking forward to your reply!
After entering the payment details, they said payment error, but the payment has already left my bank account! And there is no way of getting in touch with them!. They can only open a ticket for you, when you have bought something! Extremely poor service! I will be scared to buy anything online again!
Dear Somaya,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, it shows that you have already paid for your order, and we will ship the package to you as soon as possible.
And you can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
If you have any other concern, do not hesitate to contact us.
This is the worst online shopping experience I have ever had. The clothes were nothing like they looked in the pictures, they look a lot cheaper and the fabric is even cheaper. To let you get a sense of how bad the quality is, its like getting apparel from the Chinese website Taobao and reselling it on the shein website at 10x the price. I was so disappointed when I recieved my package I wanted a refund immediately. But it took them 15+ days to refund my order plus I had to pay to ship it back to them. WORST ONLINE SHOPPING SITE EVER, WOULD NOT RECOMMEND IT TO ANYONE.
Dear Sophie,
Thank you for ordering from our website, and we are so sorry for letting you down.
And we will do everything we can to improve the quality of our products, hope we will satisfy you in the future.
We have already processed the refund to your account on November 24,2016. But the bank may need 10-20 business to process the refund, please kindly understand.
Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.
Everything I ordered came in the wrong sizes not looking like the pictures. The material was thin, cheap, and itchy. Took 3+ weeks to deliver as well. When you try to write a review on their website it will automatically rate it as 5 stars no matter what you try to rate it. SCAM WEBSITE. DO NOT ORDER FROM HERE.
Dear Lauren,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.
This site obviously has cheap prices which means the material won't be that great. BUT some of the items are not bad for the price and have been worth my my money (around $7 a piece). So far I've bought 4 items and I'm in love with two of the items (material and fit). The other item is decent material, cheap price, but I personally don't like how it looks on me. The fourth item I paid $15 and it looks and feels cheap, but what else could I expect? I knew I was expecting this but I still like the item. I can make it work and get a cute outfit. I'm overall satisfied. I just ordered a few more items so I'll see how that goes. But I never spend more than $35 on one order cause I don't want to risk a huge amount of money. I suggest to anyone to order by two items per order at first to get a feel for the company and so your potential disappointment won't hurt your wallet too much. My first order was only two items and it was around $15, it did take like 3 weeks to come but I get what I pay for. Plus some of the items aren't that different from clothes from cheap mall clothes like F21, charlotte rousse, and RUE. If you're familiar with the store Discovery, that's what I compare SHEIN to.
Omg I Think Im being fraud here!
I order some clothes for like 90 dollar on 11th of november with Express Delivery and the order hasn't even been handed over to GLS yet? The order is stll on their way to them?
On their website it say it's gonna take 4-7 Days for delivering with Express to Sweden but nothing has happened?
When I contact the support they only give me standard answer with no solution or no clue.
Now they finally admit that something is wrong and just tell me that "it might be something wrong with this shipping" No $#*! Sherlock!
I'm NOT happy with this Company and their lack of good shipping methods.
SHEINSIDE: Please do not give me some meningless standard answer now, just bring me my clothes!
Dear Gabriella,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, now the package is in transit. Before, the package is on the way form our warehouse to Belgium, now the package has been arrived at Belgium, you will receive it soon, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Willamina,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, your package has arrived at the sorting center of USA this morning, and you will received your package within 3-5 business days. And we are afraid it might reach you in time for the wedding, we are so sorry for that.
After you received your package, if you are not satisfied with the clothes, you could return them back to us.
If you have any other concern, do not hesitate to contact us.