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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shipping
Returns
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Customer Service
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I ordered a new item 3 weeks ago & I still haven't received it. It says my label was created and it's still pending. The package isn't even being shipped yet! I'm tracking it & it says the package is being moved to the FedEx location but it's not even being shipped yet. It also says delivered but it's not even being shipped.
I had ordered 4 shirts and a belt and they just recentley sent me confirming that my item has shipped but only 2 of the shirts shipped and I don't know if they are out of stock on the 2 shirts but they could at least LET ME KNOW! I didn't pay for those shirts and not ending up getting them. In my last purchase they ran out of pair of socks I ordered and it's been over 3 weeks and I still have not got my money back from that as well.It's only $2 so I'm not gonna make a huge deal but I really don't want it to be like that with these 2 shirts that I paid more than $2 for. Please let me know if it is out of stock or why they didn't ship with my other items. I would like my money back in that case.
Dear Rosie,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your orders, about the socks you mentioned, we have processed the refund to your SheIn Wallet, please log in your account on our website, and check your wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your card.
And about your latest order, it has been divided into two packages, the tracking numbers are 7489999214043777XXXX, 612999921404XXXXXX, you could check through the link http://www.fedex.com/us/.for more details, please check your email.
The packages is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
When they received my returned, i did got an email that it will be credits back to my account. I did logged in but for some reason I couldn't see the amount they returned to me so i wrote a review about not seeing my return but a few days later i saw it n so i withdraw it from my account n it went straight back to my credit card. Overall, i had a good expetience with Shein for the 1 time. The shipping took 7 working business days, the returned was over a week. All of the items i ordered was correct n good material.
Hi Duyen,
Thank you for your support, and we will keep on improving.
If you need any help, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours, and help you to solve the problem.
I ordered a two-piece set off of this website on Sunday and have been tracking the shipment everyday. It has said label created for 3 days now, so I just want to make sure it's going to arrive on time. I was hoping it would get here within 6-8 days from the day I ordered it.
Dear Margaret,
Thank you for shopping on our website.
Please do not worry, now the package is on the way from our warehouse to the Fedex US center, the shipping company won't update the tracking information before the package arrives at the Fedex center, normally, it takes 3-7 business days, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I ordered from this website, it has been almost 3 weeks and I NEVER got my package yet, everyone I talk to someone over the computer about my package it all different stories, then you tell you to go track for package but nothing has changed since the day I ordered. On my FED-X tracking just says "creating shipping label" it has said that for 3 weeks now. They WON't even give a straight answer... Don't waste your time, I just I'm out money and now have to waste more on getting other dress for my cruise since I leave in 2 weeks and I have a feeling my order isn't coming.
Dear Lauren,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package was delayed in the customs, and we have processed the refund to your account, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I ordered a couple of shirts and upon receiving them the sizing is off so I want to return a couple. When I went back to login to issue a return notice, it kept saying login failed so I tried to reset my password and it did not let me and kept saying please try again later so I am literally locked out of my account and am stuck with shirts that i don't even want! There isn't even contact information to email them because you must be logged into your account which i am locked out of!?
Dear Lane,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Now we have initialized your account, and send the default password to your email.
Please log in your account and change the password as soon as possible.
Then you could download a free return label to ship the items back to us.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.
For more details, please check your email.
If you need any other help, do not hesitate to contact us.
My biggest pet peeve about this site is their unreliable shipping times. Do not bother purchasing expedited or express shipping because it's not going to expedite the shipping process any further. They will ship out your item whenever they see fit, and it could take anywhere from 2-3 weeks for you to receive your order since they're shipping it from their warehouse overseas. I feel like this is a very unacceptable way to run a business since sometimes the shipping time can exceed the estimated arrival date. If you're going to tell a customer that their package is going to arrive before a certain date, it needs to be on time.
The quality of the clothes itself is okay, on par with stores like Forever 21. Some of their items will tend to run on the smaller side so I'd recommend looking at the measurements that they provide for your respective sizing.
Dear Hau,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for the standard shipping you have chosen on our website, for more details, please check our shipping info http://www.shein.com/Shipping-Info-a-280.html.
We know that our measurements guide is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.
They sent me a FedEx tracking number within two days, which was great! But... it's been "pending" and on "Label Created" for a week. Super frustrating. Shouldn't take this long to send the package to FedEx to ship to me.
Dear Nika,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, now the package is on the way from our warehouse to the Fedex US center, the shipping company won't update the tracking information until the package arrives at the fedex center, normally it takes 3-7 business days, please kindly understand, and we will also contact the shipping company to accelerate the processing and ship the package to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Don´t buy anything to these guy, the deliver service sucks. I ordered clothes back in July 2016 and I still don´t know where my order is. I openened at least 10 tickets and they sure answer within 24 hours but just saying "Have patience" or "Your package will soon arrive" and when I got damned tired of waiting and finally asked for my refund then they told me to check with my country Post, which i did and it turned out that the package was presuntedly delivered in december 21st (trust me, it was not! I was at home those days because it was christmas vacations) but returned because no one received it. When i contacted my country´s Post, they told me only SHEIN could open a ticket to see where the package is. And I told them but they didn´t did anything, so they won´t give me my refund nor help me get my clothes... The worst mystake i´ve ever made.
Dear Cecilia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, and we have processed the refund to you on February 24,2017, but the bank may need 10-20 business days to process the refund, please kindly understand.
You could check with your bank with the reference number 15438647056XXXXXXXXXX. For more details, please check your email.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
I've ordered a few times off this site, items that came were not bad for the price, a few dresses and tops, spent over hundred bucks and must say shipping was very fast from China to canada
Believe I received within four days, customer web site however only displayed a portion of order, for some reason got double of same dress and same size so that was weird.
Recently ordered one dress paid a lot about forty us, came within two weeks, shipping was detailed could track, dress was very very pretty nicest purchase ever from them and I would buy from them again.
Bought from rosegal and rosegal wholesale their awful do not k ow if related but sbein at least delivers.
Purchased a shirt for my bridal shower. I am a pretty small girl but my arms barley fit in the sleeves! I felt I couldn't move, but it was big everywhere else and didn't look like the picture at all. I would say cheap quality, but you get what you pay for. Also did not receive an invoice with package so I have no idea how to return it, plus its a $5.00 charge for returns anyways...
They tell you on their website to "log into your account to return an item" But I don't have an account! I checked out with paypal. Guess I am just screwed out of my money.
Dear Laura,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
We find your order through the transaction ID you provide us.
And you have registered on our website with your Facebook account, for more detail, please check your email.
And please return the items back to us.
After we received the returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I was a little afraid this company will be like others I have bought from before, but so far I have had a great experience with Sheln. I started to order one thing, ten two and then a bunch. Clothing is quality and very fashionable, different from the usual stores. I do not give it a five because it takes a while for the product to be shipped and received, but again, it is worth the wait =)
Omg, I don't know what people are complaining about. I received my order within 3 days. Quality is just the same as any department store. I will do business here again and again and again!
Hi Kathi，
Thank you for your support, we will keep on improving.
If you nee any help, please submit a ticket on our website, our customer service will get back to you within 24 hours, and help you to solve the problem.
If you have any concern, do not hesitate to contact us,
There is this blouse: https://www.shein.com/White-V-Neck-With-Pocket-Chiffon-Blouse-p-*******-cat-1733.html that costs $15 (which is expensive in this site. After getting it I wrote an honest review and they DIDN'T approved it, maybe they dont want future buyers to see the real truth of the product instead of fixing it.
This is what I wrote:"Looks cheap. It is see throught, has no shape and has threads out. A Waste. I havent even worn it"
DON'T BUY that blouse, has no shape, looks cheap and it's too big.
-She in, you thought the world was't gonna see it. Huh?
Dear Cesarina,
Thank you for ordering from our website.
We checked your order, it shows the package has been delivered on February 17,2017.
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). You can also ask FEDEX(link: http://www.fedex.com/us/) about your package through the tracking number and call the local post office to find your package through 92+tracking number (FEDEX may transfers your package to the local post office).
Please contact us weather you find or not. If you still do not find your package, we will refund you certainly.
Apologies again for all the troubles and hope you can receive the package soon.
Clothing took a long time to get, quality is not good.
But, the price is right for sure. You get what you pay for in this case.
No return or even shipping label with the purchase.
No telephone number for customer service.
Dear Michelle,
Thank you for ordering from our website.
We saw your review on sitejabber, and we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours, and help you to return and refund.
If you have any other concern, do not hesitate to contact us.
After reading these reviews ive been freaking out. I had paid for my order tuesday and i badly need it by friday the latest, at least at the post office so i can pick it up in a jiffy before i board my cruise. I got express shipping, does anybody know if they actually will get it to me on time from previous experiences with express shipping? I'm super worried!
Dear Alexis,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Please kindly note that it normally takes 3-5 business days for the express shipping.
We checked your order, the package has already been shipped out.
Please check your email and see the tracking number and tracking link.
The package is in transit, we are afraid you can not receive it before Friday, but you will receive it around February 20,2017.
If you have any other concern, do not hesitate to contact us.
Products are bad quality. Coupons are deceptive. Charge you 1.99 for insurance if you want to get "free" returns which is already not free. They also made me pay for shipping back, and than did not refund for two dresses saying they did not receive them, which is another lie. Customer service is in China, so they are not helpful at all. Awful experience. Wish I never found them.
Dear Iryna,
Thank you for ordering from our website, and we are so sorry for letting you down.
About the two items you mentioned on the review, our customer service have already processed the refund to you, please check your account.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
All of our coupons are real, if any problems occurs, please contact us, we will help you to solve the problem as soon as possible.
If you have any other concern, do not hesitate to contact us.
Puchased 3 items and 1 fit. Now I need to send it back to the USA at my expense from Australian. Cant imagine how much that will costs me?/
Dear Sonia,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Normally we do not pay for the return shipping charge, except the quality issue, please kindly understand.
Looking forward to your reply!
I discovered Shein through watching a youtube video of someone doing a fashion haul. I bought one of the pieces she wore in the vid and then 2 others. Their stuff is cute and I honestly didn't have any problems but I would only give them a 3 because their "coupons" are deceptive. I couldn't actually use one because they don't apply to sale items, but when I search the site, every single thing is listed as having some percentage of discount. And I don't trust companies that deceptively try to get you to buy with bait and switch techniques. Also, in my opinion, for the thinness of the fabric, I think the price point is just a little high. The quality isn't disastrous or anything, but I feel like you could get similar quality at a local store for a little less. But I did like the free shipping.
Dear Asjah,
Thank you for ordering from our website.
Please kindly noted that all of our coupons are based on the discounted price, and you have enjoyed three dollar off coupon for your first order.
If you have any other concern, do not hesitate to contact us.
I bought 3 items and need to return 2 items because they're too small; website pictures don't really do a good job of reflecting actual fit and/or look. I have tried multiple times to get a return label and the Shein return website keeps stating "Oops. Something went wrong. Please try again later." I am very frustrated and wouldn't recommend this site in future.
Dear Ann,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
We will keep on improving our return system, and make it easier for our customers.
Please check your email and see the return label in the attachment, print it and paste on the package.
To enhance the refund, please also confirm with us which two items you want to return?
Looking forward to your reply!
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Dear Amanda,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows the package was lost during the transit from our warehouse to the Fedex US center.
And we have processed the refund to your SheIn Wallet, please log in your account on our website, and check your wallet.
You could use the money in your wallet to reorder on our website or without deposit to your card at any time you want.
If you have any other concern, do not hesitate to contact us.