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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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Hello people who have experienced shopping at shein! Well, I would really love to get a response from Molly M. But I wanted to know how long it would take for it to come!
I honestly can't wait to get these clothes, my friends have also purchased from them and the clothes were gorgeous! I just placed my order and can't wait to recieve them and blog about them!
At first I was pretty sceptical about SheIn since I had never heard of it before, but I ordered a black dress from there website that was only $18, unsure of whether it was actually going to get to me on time, let alone get to me at all. After receiving the order confirmation email, it took about 6 days to get here! I never got a shipping confirmation email but I was so pleased that it had arrived! The dress fits PERFECTLY, the quality is good and now I am wearing the dress to prom! An $18 prom dress, who knew?!
Bought an outfit, and paid expedited shipping costs to ensure that it would be here in time. My shipment email came through and a few days later I checked my account and it was labeled "delivered". I still haven't received it! I left a ticket and customer service acts like I'm dumb. They said I changed it to say delivered and that I didn't pay extra for shipping. Never dealing with this awful company again. First time buying and last time.
My order was delayed for a long time. When I asked them to honor a coupon code since the order was weeks late they said maybe you can use it next time, meanwhile I still haven't even gotten my first order. Really poor business practice. Every company I've ever ordered from honors a price change within a short period, especially when they delay your order as a courtesy. Should've been more diligent in reading reviews and the better business bureau even has bad reviews and now I know why. Could honoring a coupon really be worth losing a customer who hasn't even received their order yet? I guess so.
Dear Steph,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, some of your items are in high demand, they takes more time for processing.
And the package has been shipped out, the tracking number is 9274890980536700XXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your email.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Ordered my dresses a week ago. Monday I got a tracking number but only the label has been created and the status will be updated when shipment begins to travel. I've emailed them several times and they say just be patient. After reading all these reviews though, I have a feeling I will probably never see my package. Will keep updated as I wait "patiently" for the dresses I paid for...
Dear Tasha,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tracking number is 6129999214043XXXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is April 1,2017, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I bought 4 items, When I received my email confirmation, unlike every other online store, they did not confirm the items bought - just the fact that I paid.
I went into chat to ask for confirmation of the items bought. I was told that everything was alright - but not given confirmation. Instead I was told to go into my account and the items would all show.
When I did, only one item was on the list (but the charge was still for all four). I went back to chat to explain what happened. I was told not to worry, everything was alright. I double checked, and still, only one item showed. All the customer service agent could do was tell me not to worry.
Every other online store sends confirmations that include the items being bought - why wont they.
Dear Elizabeth,
Thank you for ordering from our site and we are so sorry for worrying you.
The items you ordered are dress161012717, sweatshirt160831125, tee160921704 and tee160915701. After logging in your account and navigating to My Orders, what you will see is just a thumbnail of your order. You need to click View Details to see the whole order. Here are the screenshots for your reference.
Now your order is packaged up and will be shipped out soon. An email will be sent to notify you then.
By the way, you may submit a ticket in your account if you have any questions about your order. Contacting us through the ticket system ensures the most efficient method of communication. We will then get back to you within 24 hours.
Apologize again for all the trouble and hope you receive the order soon.
So basically I ordered my shirt 2WEEKS ago and it says it has shipped from China! Someone tell me when these orders come because I am about to cry I hate this people like wtf
Dear Lucy,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LT935786XXXX, you could check through the link http://www.17track.net/en/,for more details, please check your email.
The package was delayed in the customs, we will contact the shipping company and urge them to ship it to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Ordered 2 swimsuits and paid express shipping. Processing itself took over a week which is ridiculous and express shipping is more like 6 days. Will never order from this site again! Totally unreliable
Dear Blaire,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, one of your item is one of our best sales product, and it takes more time for processing, please kindly understand.
We have cancelled this item and refunded to your card, but the bank needs 10-20 business days to process the refund, please kindly understand.
And another item has been shipped out, we have sent the tracking number and tracking link to your email.
If you have any other concern, do not hesitate to contact us.
Ordered a lovely white cotton shirt size large as their sizing chart showed size large is a uk size 12/14. Received the shirt last week and although it states large it is a size 6/8. So annoyed with this. And it isn't worth paying to send it back. Would never order from this company again.
Dear Lisa,
Thank you for ordering from our website, and we are so sorry for letting you down.
We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please return the items back to us, for more details, please check your email.
Looking forward to your reply!
I ordered from SHEIN before, i like almost everything except a pair of pants and two shirts. One of the shirts i ordered a small and double checked all my size before i hit checkout, and they sent me a medium, its really big on me but i might give it away, the other shirt was cute but was really see through and weird material. The pants werent so great, the material was very weird and like. Flimsy. (idk how else to explain it) and the metal on the ends of the strings looked like they were glued on. The rest of my clothes were great. The shipping took around 3-4 weeks. I recently just ordered from there again and hoping for the clothes and shipping to be better.
Hi Lyndsey,
Thank you for ordering from our website.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
You could log in your account on our website, submit a ticket, our customer service will get back to you within 24 hours and help you to solve the problem.
If you need any help, do not hesitate to contact us.
I two dresses from this site about a week ago and i an update right away saying my items have been prepared for shipment i was very excited and please but a week later the status of my shipment is till the stay " label has been created" it does not take fedex one week to pick up a shipment that has been ready for delivery a week ago. I will be trying to get my money back if there is no acclivity made on this delivery soon. They do not seem like they are trust worthy.
Dear Lara,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tacking number is 612999921404380XXXXX, you could check through the link http://www.fedex.com/us/.
The package was delayed in the customs for a few days, but it has arrived at the Fedex sorting center yesterday.
The scheduled delivery date is March 24,2017, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Ordered 112 dollars worth of items last Wednesday, was beyond excited to receive them! I never received an email saying anything had shipped so on Monday of this week I contacted them. They told me they hadn't even shipped anything that it would ship out with 24 to 48 hours. Was told by three different people three different things. Guess what items still haven't shipped. Woke up to an email this morning stating your items are being pushed back another 3-5 business days due to popular demand of the items. So on top of pushing back my order you also want to tell me I won't receive it for another 5-7! Nope cancel anything you buy with them and get a refund! Not even worth it! Worst customer service and company ever!
Dear Lauren,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows our customer service has cancelled your order, and we will process the refund to your SheIn Wallet within 24 hours.
Please log in your account on our website and check your wallet later.
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at anytime you want.
If you have any other concern, do not hesitate to contact us.
We ordered the first order march 3 and it is the 15th, and I have not received them? The 2nd one was ordered expedited shortly thereafter, and we have not received it. We need it for a function on March 21. I accidentally pressed a of button online for the 2nd order which said the package was received thinking it would track my order? Will it come before March 21. I will delete this review if it comes?
Dear Miranda,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to get the order ready to ship, please kindly understand.
For the first order, the tracking number is 653796XXX, you could check through the link http://www.dhl.com.sg/en.html.
The scheduled delivery date is March 17,2017, you will receive it before March 21,2017.
The second order (YXH10871), the tracking number is 612999912064XXXXXXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex USA center, normally, it takes 3-5 business days, then the shipping company will update the tracking information and provide the scheduled delivery date.
Therefore, We are afraid you could not receive it before March 21.
For more details, please check your email.
If you have any other concern, do not hesitate to contact us.
I placed an order on February 24th and received an email on 2/25 titled "tracking number at us.shein.com"- there is no tracking number inside the email. Nor can I get any customer service since i did not make an account when I purchased the item. Almost 3 weeks and still nothing!
Dear Natalie,
Thank you for ordering from our website.
We saw your review on sitejabber, and we are so sorry for keeping you waiting.
We checked your order, the tracking number is 74899992140427XXXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
The schedule delivery date is March 21,2017, please kindly wait a few days.
The package was delayed at the customs for a few days, we are so sorry for this kind of situation.
If you have any other concern, do not hesitate to contact us.
I ordered 2 shirts over a week ago and paid for expedited shipping. To date, I have no tracking method and no recourse for finding out what happened to my order. My card was charged. I will never order from here again.
Dear Evelyn,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tracking number is 748999912064XXXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
And we contact the shipping company, the package has been arrived at USA this morning, and they will update the tracking information with 24 hours and provide the scheduled delivery date.
Please check it later.
If you have any other concern, do not hesitate to contact us.
Seems like there are many bad reviews but my experience was good. I received all items in a timely fashion. I spent over $300 and received many items. The quality overall was good for the price I paid for them. I have not tried everything on but I've learned to order much larger than what I wear from China. You need to be realistic as to what you are buying from some of these sites in China. The clothes are pretty and simply made for the most part. But you are not paying a ton of money for them either. If an item does not fit me, I'm donating it to a shelter. They love getting unique new clothes for the girls. Thanks and I'll purchase from them again. Just adjust your expectations. I don't try and send items back. Not worth the hassle.
I ordered a couple of adorable sweaters two months ago, with expedited shipping. Not but two days later, they were already "shipped". One month later, I sent a ticket wondering where my sweaters were. The responder actually told me "Try to be a little more patient". Slightly offended, but okay. Another month later and they're still not here! I live in Texas, sweater weather is already over! As adorable as these sweaters are, shipping with Taobao takes less time. I will never be ordering from SheIn again.
Dear Alex,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking information still has not been updated yet, we will contact the Fedex and find out the reason.
And we will process the refund to your Paypal account as soon as possible, you will receive it within 2-3 business days.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
If you have any other concern, do not hesitate to contact us.
Have been waiting since the 22nd of Feb for order I placed have messages SheIn customer service numerous times and been told it's delayed in China then delayed in England a hell of a lot of delays if you ask me and they cannot supply me with a proper tracking number. I hate being palmed off. Will not be ordering from this site again.
Dear Zoe,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped by the Belgium post, normally, they did not provide the tracking number.
As you mentioned in the ticket, you will wait until the end of this week, we will refund you if you still have not received it then.
If you have any other concern, do not hesitate to contact us.
I ordered a new item 3 weeks ago & I still haven't received it. It says my label was created and it's still pending. The package isn't even being shipped yet! I'm tracking it & it says the package is being moved to the FedEx location but it's not even being shipped yet. It also says delivered but it's not even being shipped.
Dear Amanda,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows the package was lost during the transit from our warehouse to the Fedex US center.
And we have processed the refund to your SheIn Wallet, please log in your account on our website, and check your wallet.
You could use the money in your wallet to reorder on our website or without deposit to your card at any time you want.
If you have any other concern, do not hesitate to contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, please kindly note you have not pay for the shipping, the $1.99 is the shipping insurance, if you are not satisfied with the items, you could download a free return label to return it back.
And your order has been divided into two package.
For the tracking number and tracking link, please check your email.
The packages are in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.