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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I LOVE this website! All the things I purchased came in GREAT condition. When I had a problem with one dress end up being out of stock they told me I could reordered it and wait for it or have my money credit it to my wallet so I may use it towards another purchase. I have not had a bad experience with them yet. I have ordered so many different things I can not keep count.
I bought some clothe I placed the orde the 4/14/2017 I asked for the tracking number and is always something I'm really regreting the decision to shop with them, I ask for the order to be cancel.
I ordered a pair of shoes that I NEED by May 1st. I received a confirmation e-mail right away. I ordered the shoes on April 18th, and now it is the 24th and I still have not received a shipping confirmation e-mail. I need to know exactly when the shoes will be shipped to my house! HELP!
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Processing orders takes patience to wait for but they're quick to ship once that part is done. I've always received my package earlier than estimated arrival time which is awesome and received all items purchased, never missing any items. Merchandise is cute and good quality. I like that they have an app which is easier for browsing and or shopping on the go.
I will never order from anyone again as long as the ship through DHL. Lived at my address for 10+ years never had a prob with Fed ex, UPS or the postal service however DHL "delivers" a package that i never recieved. Customer service dont investigate. They told me the driver said he delivered it to the right address like im supposed take his word. He either delivered it to the wrong address or was too incompatant to leave it somewhere discretely! And now im out of $100!
Dear Monique,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, the tracking number is 309948XXXX, you could check through the link http://www.dhl.com.sg/en.html. It shows the package has been successfully delivered.
Please check your mail box, or your neighbors.
If you still could not find it, please make a complaint to the DHL, and send us the complaint number.
Please do not worry, we will certainly help you to solve this problem.
Looking forward to your reply!
Ive ordered twice in this site already and all my purchases are legit and good quality! It fits me very well and true to its picture shown in their site! I love it so much. Yes it takes a while for the order to arrive but once you received it, all worth the wait i dont know why they say its a scam? Well i give them 5 stars for great service! Ill keep ordering for more cant get enough of the cute dresses
All of my orders came on time. Quality wise is not the best but considering the price is very good value.
Their return policy is not true.
You will NOT get a full refund they have an excuse for everything.
I will never order from here again!
Dear Blanca,
Thank you for ordering from our website, and we are so sorry for all the troubles.
The $1.99 insurance could only provide one free return label for one order, please return the items in one package next time.
And yes, you have not used any points or coupons for the second order.
We noticed you have successfully withdrawn deposit to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
They make it nearly impossible to find the return method, then when you do, they charge 5.98 for each item returned --- after charging for delivery --- very, very slooooow delivery.
They seem to want to give you a shein credit instead of a credit to your payment source - will fight that because I don't want to order any more of their sleazy clothes which look like nothing pictured.
Stick with zulily, they state if it can't be returned and go overboard trying to satisfy their customers.
Dear Renate,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, you have paid for the $1.99 insurance.
You could download a free return label at our website, and return the items back within 60 days.
Next time, if you need any help, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours.
And about the money in your wallet, you could click the button withdraw deposit to your Paypal account.
If you have any other concern, do not hesitate to contact us.
This is poor service because I purchased these items April 4. Money came out of my account right away however I have not received a tracking number and here it is April 20. Can someone please tell me me something please.
Dear Iris,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92612909805367014XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your account.
The package has been delivered on April 20, have you received it?
Looking forward to your reply!
I received an email on April 6 saying my order has been shipped. But I can't track my order. Payment has been taken same time as the order was placed. What's going on?
Dear Iris,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92612909805366002XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your account.
The package has been delivered on April 19, have you received it?
Looking forward to your reply!
Since purchasing, I have read various negative reviews about Shein and one fairly old newspaper article calling it a 'scam', which I do not agree with based on my own recent order. Yes, the order takes a while to arrive and, hence, this retailer doesn't fit the bill if you urgently need a garment for the coming weekend. Yes, returns are not straightforward and cost money. However, the clothes are cheap as chips, the quality of the items I bought is more than acceptable, and my only main grumble was that some leggings were described as "cotton" when they are - in fact - made of a synthetic fabric. And I was able to track the progress of the order online, no probs. Shein is clearly a good place to buy staple items at low cost but to be avoided if you want to buy bundles of clothes to try at home, because you cannot make your mind up, and then send them back! I will definitely order again.
I just placed my order on the 12th and while I'm not worried about when my items arrive, I am worried about the fact that it was deferred. Does this mean there is no way for my items to get to me or will it just take much longer than originally scheduled. When customer service emailed me, they said there was a short supply but on the website all of my items I ordered are still in stock. I really was excited to get these clothes, but now I'm worried that I shouldn't have ordered from this website.):
Hi Jill,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, all the items are ready for shipping except the item (vest161116701), it is in high demand, it takes more time for processing.
How about we ship all the ready items to you first?
If you do not want to wait, you could also cancel the item (vest161116701) and get the refund.
Looking forward to your reply!
Okay so I ordered three items from Shein and I still haven't received them yet. They said that the latest it'll arrive is 8 days and it's past 8 days. I'm so disappointed about the service and to me it seems like a scam. If I don't get my items, I would like to get my money back.
Dear Kristine,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on April 14,2017.
The tracking number is 927489098053660042XXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your account.
The package is in transit, please kindly wait a few days, after the package arrives at the Fedex US center, the shipping company will provide the scheduled delivery date.
Please kindly wait a few more days.
If you have any other concern, do not hesitate to contact us.
I spent over £100 on this website because the clothes looked fantastic but I was so disappointed when they started to arrive. The website said quick delivery but it has taken over 2 weeks for everything to arrive. The quality was really really poor and some items unwearable. I know that they are cheap prices but we have high street shops that charge a similar amount and they are much better quality. One large size cardigan I bought had it's arms so tightly knitted that only my 3 year old could fit into them.
They don't make it particularly easy to return either, I've had to submit a question with reasons as to why I want to return each item, that's 8 items, I'm only keeping the jewellery because I can't return them. It would be much easier if it was like other sites where you either have a return slip with the package or a printable form on the website.
I can't say I'll use them again and it's put me off buying clothes from shops I'm not familiar with.
Dear Harry,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Please return the items back to us.
After we received the returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I purchased some products on 04/04/2017, I'm tracking it and it says postage deducted in ShenZhen. Can you tell me when will I get my package?
Dear Rachel,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 9261290980536600XXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your email.
Now the package is transit to the Fedex, after it arrives, the Fedex will provide the scheduled delivery date, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I recently bought my dress for graduation that is coming very soon. I need it in 2 or 3 days but it still hasn't come yet. I have been tracking it and it still says that the label has been created. How long will this take? Please reply back. Thank You.
Dear Amelia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92748909805367014XXXX, you could check through the link http://www.fedex.com/us/. For more details, please check your email.
The package is delayed at the customs, we will urge the shipping company to ship it to you as soon as possible.
You mentioned that you need it with 2-3 days, we are afraid you could not receive it in time, we are so sorry for that.
Please kindly wait a few more days, we will keep you informed.
Looking forward to your reply!
Just received my order from SheIn. I was impressed. If you order, make sure you pay attention to the measurements. They run true to size(maybe a little smaller). I would definitely order again! Shipping took two weeks, but I was aware of the wait.
There is no way to track your order or any help what so ever from customer service!
Can't track my order not even sure if I will see my 2 packages
Ear Gayle,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
For the order LXL11273, the tracking number is 92748909805367011XXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.
The package is delayed in the customs for a few days, after it arrives at the Fedex US center, the shipping company will provide the scheduled delivery date, please kindly wait a few days.
For the order CLH11256, the tracking number is LW08853XXXX, you could check through the link http://www.17track.net/en/.
We will contact the shipping company and urge them to ship the packages to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I buy a lot on SheIn. Almost always average delivery, good quality and good support.
The assortment is constantly updated. I like the design of clothes. My customers are following the update. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Flammee,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We will contact the shipping company to return the package back to us.
Once the package returned, we will process the refund to your Paypal account as soon as possible.
If you have any other concern, do not hesitate to contact us.