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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Returns
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Customer Service
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I wish I could've read the reviews before I purchased anything it's been over a week that I purchased 5 items and I have yet to receive a tracking number. I wanted to wear a dress that I purchased from this website by next Friday by the reviews I see that that won't be happening. Why lie?!?!
I did an order on April 20, few days later they told me that one item is out of stock, so I have to change my order. When I check the order status they said that is processing and now the said "Shipment may experience a delay of 3-5 days due to Warehouse Relocation" I contacted the customer service and they don't have idea when my order will be shipped. They told me 'we do not have ETA, since your parcel had not shipped out " That's crazy, after 15 days of my purchase and they haven't shipped my order out. Is this a joke?
Dear Marcela,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We will try our best to ship your package out as soon as possible, but we still did not know when it will be shipped out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?
Looking forward to your reply!
I placed an order In March for over $100 worth of clothes and I knew it would take a long time to receive the items. But after a month I still hadn't received it so I emailed them. They said that they would contact DHL (the shipping company). Then they said to not worry because I would only have to pay 30% for the items that I never received! I contacted DHL with a tracking number and they took no responsibility for it and said to contact Shein. Shein said because I requested the pkg to be delivered without a signature (which I never did) I was responsible. This company needs to be put out of business! I order online all the time and never had a problem until now. I learned my lesson. From now on I am only ordering from reputable companies like JCrew, Nordstrom, etc.
Dear Paulie,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order with the shipping company, they told us that you agreed them to put the package at your door.
For this kind of situation, we normally refund 70% of the cost for compensation, please kindly understand.
Did the shipping company confirmed with you before they delivered the package?
Please do not worry, we will certainly help you to solve this problem.
Looking forward to your reply!
I ordered from this site on Apr 29th. There were a couple of red flags at the time, including poor English on the site, a weird warning about delay due to "Holiday" (what holiday at the end of April? -- this quickly changed to "warehouse relocation") and the fact that some of the photos were still watermarked. I charged $100 (to my PayPal, thank goodness); I was charged immediately but the status has not even changed to "processing". Only now do I find all of these reviews indicating what a scam this was, and have placed a "ticket" requesting my order be cancelled & refunded. Why can't this be done with a direct cancellation (like Amazon) or have a customer service number all point to a scam. I'm ashamed I didn't see it sooner. Don't be blinded by the prices -- it is already a headache for me.
EDIT: After posting this review (and submitting a ticket) I received a prompt reply from their customer service department confirming the cancellation and an email from PayPal with my full money back. So, I am upping this review to three stars for the quick response and seemingly appropriate refund. However, I'm still disappointed that they took out the money before the order was even processing. Amazon, for example, only charges once shipped. I can't speak to how difficult it would be to do an actual return, nor the quality of the products. In all, the overwhelming amount of comments here make it a risky decision I won't make in the future.
Dear Maia,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there might be some delay of your order.
We have cancelled your order, and will process the refund to your Paypal account as soon as possible, you will receive it within 48 hours.
If you have any other concern, do not hesitate to contact us.
Not great but not terrible... yet. I've ordered from them now 3x and some items I keep but others I return and exchange for something else. The pictures don't always convey what you're really getting and of course not everyone is a 5'10 110 lb model so size and fit will vary greatly. It does take awhile to get my items which sucks but if I'm buying from here, I make sure that I'm not in a hurry to get it because the timeframe is unpredictable and the tracking info is so unreliable.
Dear Ami,
Thank you for ordering from our website.
We checked your order, the package has already been shipped out.
The tracking number is 74899991206457XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 5, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
It has been 2 weeks since I placed my order, and it STILL has not shipped. They keep making excuses for delays like: holidays that don't exist,"warehouse upgrades","warehouse relocations", just many stupid things like that. They say that my order may be delayed 3-5 business days, but as soon as those days pass, another excuse pops up. I spent a lot of money on this website because of the glowing youtube reviews I saw, but am EXTREMELY dissatisfied and upset that this entire thing may be a scam. Also, the company states on the website that "It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends." It has been 14 days, yet it it still processing. I am very saddened by this, so I can't recommend this website to anyone.
Dear Anna,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out today.
The tracking number is 9261290980536702XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex US center.
After it arrives at Fedex center, the shipping company will update the tracking information and provide the scheduled delivery date.
If you need any help, do not hesitate to contact us.
I was earlier skeptical of ordering from here. Took a chance. And it was worth every penny. Even though the clothes are priced reasonable, the quality they offer is amazing. Sometimes though there is a delay in shipping. So need to keep following up. But the customer care is very responsive & helpful.
Overall a great experience.
I ordered this 2 weeks ago and my package is still processing. I sent a ticket in last week and customer service said it will be shipped in 3 days... another week has passed and nothing. Really disappointed, good thing I bought it early and my event is not until the end of the month.
Dear Juliana,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on April 29.
The tracking number is 92748909805366006XXXX, you could check through the link http://www.fedex.com/us/
Now the package is on the way from our warehouse to the Fedex US center.
After it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.
If you need any help, do not hesitate to contact us.
I'm very unsatisfied with how SheIn handles their business. I should not be told 20 days after my order has been placed that it is delayed because of a "warehouse upgrade." This is information that should have been shared the moment I placed my order. Even a week or two after would be much better than letting 20 days pass. I'm wondering if SheIn would have reached out to me at all if I hadn't messaged them originally.
The first time I reached out to customer service about the delay, I was simply told that the package will be shipped in 2-3 days and that they'll inform me by email soon. Those days past, and I never received an email, nor an update, nor a reason for the delay in the original message. Today I received an apology message, letting me know the delay is due to a warehouse upgrade and that my order will be shipped out within 5-7 days. Hopefully they follow through with their word this time around.
***UPDATE***
I changed my rating from 1 star to 3. As the SheIn representative said in her reply to my original review, my package was marked as priority and was shipped out as soon as possible. I received the package yesterday, 5 days later (although still almost an entire month shy from the date I placed my order). I appreciate them getting my order to me so quickly; however, I'm hesitant of purchasing items from SheIn in the future because of the time it took and because of the lack of communication.
Dear Zoe,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We have marked your package as priority dispatch, and we will ship it out as soon as possible.
After we shipped out your package, we will send you an email to inform the tracking number.
If you need any help, do not hesitate to contact us.
Ordered almost $200 CAD worth of clothes a little over a week ago and was given express shipping. It still says processing and one item isn't even processed. When I shop at Romwe they take 2 weeks to get to my house. Why is Shein taking more than a week to process little orders? I need my packages by the 15th and I haven't even gotten a confirmation number let alone a tracking number! There's not even a number or an agent to contact! Never shopping here again!
Dear Angela,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
Except the item (RJUM170413101), all the other items are ready.
We will ship the ready items out as soon as possible, but we could not promise you that it will arrive before May 15.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?
Looking forward to your reply!
Placed my order on 4/18. Status was just showing as paid. Contacted them and was told " Your order would need another 7-10 working days to process as all the 3 items are not priority dispatching items." In the website shipping info says It normally takes 3-7 business days for us to process your order. And now they are saying it will take 3 weeks basically just to process. I know its coming from over seas and I know it will take a bit, but the fact that they falsely state how long its what bothers me the most! I should have read reviews on this site before I placed my order. Deeply frustrating
Dear Cesia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We will try our best to ship your package out as soon as possible, but we still did not know when it will be shipped out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?
Looking forward to your reply!
I made two orders 3 weeks ago and still have not received my packages. I haven't even received a shipping confirmation. I wanted to wear these items during events that I have coming up and am disappointed that I won't be able to receive them in time. Very unhappy with this site.
Dear Janelle,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
We checked your orders, for the order (AKC11496), it has been shipped out on April 28.
The tracking number is 926129098053670XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
Now the package is on the way from our warehouse to the Fedex US center, please kindly wait a few days.
After the package arrives at the Fedex center, the shipping company will provide the scheduled delivery date.
For the order (PHC11426), it still might take 3-5 business days to ship out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?
Looking forward to your reply!
Is there somebody I can talk to regarding my order? I did receive the payment confirmation but there is no confirmation about shipping.
Dear Bhingklay,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
If you have any other concern, do not hesitate to contact us.
Ordered $135 worth of items at the beginning of April. Order said it would take 3-7 days to process, then another 5-7 days to ship. However, after 10 business days it was still processing so I reached out to customer service to see what the deal was. All I get from the service rep is lies on top of lies on top of lies. She told me an item was out of stock but they were waiting on that ONE ITEM to ship the entire order. But why wait if it's out of stock? Then she told me there was some emergency in the warehouse slowing down all the shipping which sounds completely bogus and terrible management of a company. Demanded a refund from them after all the lies. Don't ever order from this company.
Dear Stephanie,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We noticed you have successfully withdrawn deposit to your credit card on May 2.
The bank takes 10-20 business days to process the refund, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I placed my order two weeks ago (April 17,2017). All of the items are still being "processed", according to my account. The website is VERY misleading regarding the amount of time it takes to receive the product -- growing concern the website is not legitimate.
Dear customer,
Thank for ordering from our website, and we are so sorry for keeping you waiting waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, except the item(dress160901504), other items are ready.
How about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.
Looking forward to your reply!
Placed my order on april14. My order number is YBX*******. Still Haven't received items.
Beware when ordering from these people.
Haven't received items no emai
Dear Rhonda,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, except the item(tee160723302), other items are ready.
How about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.
Looking forward to your reply!
I got my items in the mail they were all great but I didn't realize that I had ordered a year ago from the same company. The same thing happened to me as before except last time it took 2 months to get only half the items I ordered came and BOTH TIMES my credit card was used in a Asian country for $300+ in other items. This time it was for a bus ticket to Singapore for almost $400. The is the only times I have had related charges so I KNOW for a fact it's this company! It's a shame because the items they have are cute but I will be reporting them to Instagram who supports and advertises there awful service. I wouldn't buy anything from them again as I'm most positive it is to get your credit card information. BE CAREFUL!
Dear Sarah,
Thank you for ordering from our website.
We checked your order, you have only made one order in your account, did you have any other account on our website?
We seriously promise that we wont reveal our customer's personal information to others.
If your credit card was used by other people, please report this to your bank.
If you need us to provide anything, please let us know.
Looking forward to your reply!
What a shame this company can't get its act together with processing and shipping. In a day and age of next day delivery waiting weeks to process an order is not acceptable. Placed an order two weeks ago and still not shipped. Can't review clothes as not received them yet. I won't be using again.
Dear Lisa,
Thank you for ordering from ordering from our website.
We checked the order number (CPY11743) you provide us, this order is made on May 2, did you provide us the wrong order number?
Looking forward to your reply!
I placed my order on April 19th... still nothing and it's May 1st. No one to contact, no way to phone anyone for a follow up, radio silence. Same as all the other reviews, the order is still being processed. "Dora" sends me an e-mail that the order is still pending at warehouse because of a system upgrade. Lesson learned.
Dear Sonia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, the package has been shipping out.
The tacking number is 9261290980536600XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
The package is in transit, please kindly wait a few days.
You could also log in your account on our website and check the status of your package.
Apologize again for all the troubles, if you need any help, do not hesitate to contact us.
Just confirmed my order still hasn't shipped and it was express shipment 15 days ago. They stated it would be another week. I was counting on a dress for a major event this is very disappointing and bad business. I requested a full refund.
Dear Mahogany,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our logistic system, there is some delay of your package, we are so sorry for keeping you waiting.
And we have cancelled your order and processed the refund to your Paypal account today, you will receive it within 48 hours.
If you have any other concern, do not hesitate to contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there might be some delay of your package.
Except the item (blouse170419103), other items are ready for shipping.
How about we shipping the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.
Looking forward to your reply!