I always love the items sold at Shein, while the quality is not always 100% good, I cannot complain considering the low price. I am talking about the items that I have purchases in the past. I like them all... I love how easy the checkout process is however, they always failed to meet their promised delivery times. If you need an item urgently, you cannot rely on SheIn even if you pay for their fastest shipping. Trust me. BUT if you are okay with waiting, considering the quality of their items and the low price, SheIn is one of them good options to buy clothes from.

The 1st two ordered I made with SheIn made me gave them a two thumbs up. Both items were delivered to me within 2 weeks. But the 3rd order I did till now haven't arrive yet. Made the order last April 26,2017 and it's already May 14. Though they have sent me e-mails saying sorry for the delay and they will give me points for it. Well, at least they are trying their best to go back on tracks with their costumers. I understand that they move to other place so I will give them another chance. And oh by the way I made another order last night and hope to receive them all soon. I will give you 3 starts for now till I receive all my orders. :)

I was originally disappointed with SheIn because I placed my order on April 26th and as of May 8th my items were still being processed. I specifically ordered these items for my vacation on May 17th but I didn't realize that the order would take so long to be processed. After several emails back and forth with a customer service representative, I didn't feel confident that my order would be received prior to my trip so I decided to cancel the complete order. I was told that it would take 10-20 working days to receive my refund back to my card since it was an international transaction, but surprisingly my refund was placed back into my account about 2 days later. Despite being slightly disappointed with the shipping time, I am extremely satisfied with the time that it took for them to refund my money as well as the transaction fee. I do have plans to order from SheIn again in the near future, but I now know not to order items if they are needed in a short amount of time. I hope that my next experience with SheIn will run as smooth as it did this time and looking forward to being able to post a review about the actual items that I'll receive on my next completed order. This time I'll patiently wait the 5 weeks or so that may be needed to receive the order and I don't mind the wait, as long as I'm satisfied with the items. I will definitely give SheIn another try.

Let me start by saying that Shein has very cute clothes going for them. However, I had ordered some pants about 5 weeks ago and was just now sent an email that said my order had finally been processed. They redirected me to a website in my conformation email that now said that shipping would take an extra 3-5 days on top of the probable extended wait of another 6-8 days.

Long story short: They have cute clothes for cheap, but don't expect to get them for a month or two.

Ok. I ordered these shorts that got me looking like, omg, wedgie up the front, and back in these shorts I don't know what's the point of having pants, and not in a good way. I ordered a dress. The dress was way too big and made for giants, and that's great if that is your size, not good measurements. Also the shoes were NOT a EURO size 39. It was off by a cm. Yes, then I told the customer service rep, "Kelly", or so they say, and anywho, I was informed it was MY fault I didn't buy a label. The product advertised it would have the string to hold up the dress, and it never came with it. SERIOUSLY?! How am I supposed to hold up the dress without the string to the dress, and they are claiming this is, "MY FAULT"? For them not putting it in the darn box, they didn't do math in making the shoes, and dont even get me started on those shorts. The made my $#*! flat too, very thick material in hot weather where I'm at right now. I don't want no booty for your vagina shorts front butt action going on. I want shorts that are wearable, with a beautiful booty I already have... So yeah I'm a little concerned they could not fix this and lost customers over them being $#*!ty. It's like we are going to $#*! up as much as we can, have you pay for it, and make sure it's your own darn fault. No thank you. I really really wanted to like this place, and have a wonderful shopping fun. Too bad.

They have the worst customer service I've ever experienced. I ordered my items three weeks ago and it still hasn't been shipped. I talked to a customer service rep, Lyle, through livechat and she just left the conversation without assisting me. So I restarted the chat with a rep with the account name David, and told him what just happened, then he literally just said, "sorry, internet dropped". It was so unprofessional. If that was the case, Lyle could've restarted the chat with me, but she chose not to. So all David did for me was basically tell me to wait because it'll take another month. In total, two months. It felt more like they were going to keep dragging out my order and eventually I probably wouldn't receive anything. So I left the conversation and rated it poorly because I did not find it helpful. So this David guy, restarted the conversation and felt the need to ask why I left him a bad rating and demanded that I left him a good rating and proceeded to say that I'm rude. He asked me not once, but three times why I left him a bad rating. His chat window kept popping up when I tried to end the conversation. It was unnecessary and unprofessional so I asked for a refund. I will never shop from sheinside again and I will let all my friends and family know about their bad customer service and what scammers they are.

Edit: Btw, last week, I received an email from them with a few points that I could use to spend on my next order and it would need to be used within 15 days. Another way for them to scam their customers. That's the compensation they give you for not shipping your items for almost a month. What a joke.

Hi Fanny,

My order number is ZYP*******.
I just got told by someone named DORA on your team that my order is still pending as the warehouse system got upgraded recently (?)
And now you say that the order has been shipped yesterday? When I put my tracking number on the website, I get no information... Is this even a real tracking number?
I need information about where my package is, and how long it's going to take for the package to get delivered. I want all the details.

Thanks

I'm returning 13 out of 15 items (only because I can't return the other ones). It took 1 month (!) for me to get my order, however, they charged me ASAP. Delivery time is not the same as shipping time - they ship in a few weeks, directly from China! I paid HIDDEN FOREIGN TRANSACTION FEE - 5% of my order price, which they refused to reimburse. Now I'm afraid to return it all because they are giving you some store credit and I'm not sure how to get my money back to my credit card. Even for a Chinese website, this is TERRIBLE.

You can buy the same cr@p 10 times cheaper on buyincoins or aliexpress. Sizing is absolutely inaccurate - one shorts of my size are huge and the other ones are tiny. Oh yeah, you have to take pictures of every item that you want to return! Ridiculous!

I'm going to tell EVERYBODY about my experience with this website so other people never get SCAMMED. They have no respect for their customers and they are not gonna last long, especially in America. You are lucky and smart if you are reading this before you ordered anything from there. If I'm not getting my refund - I'm reporting online shopping FRAUD!

I have ordered quite a few items from Shein and I have loved pretty much every piece. They are trendy and VERY affordable which is the best part! It's hard to find cute clothes that the average girl can afford. The quality is there too I mean for the price it's not bad! The only down fall is it does take a little longer to receive the merchandise but if your not needing it that week it's not a problem! I will keep ordering lot of cute stuff from Shein! :)

So far, i've had positive experiences at shein. They have trendy clothes for afforable prices, so i don't have feel too bad about spending money on clothes that may be out of style in a few months/years. That being said, the quality is what you pay for. The customer service at shein is pretty decent as well, and they always try their best to satisfy the customer.