On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
We monitor reviews for authenticity
Shein is my favourite website for clothes from the whole world! Friendly customer service, very quick, they accept your products as return if something is not as you expected, you get your money back in a few days.
The products became more and more quality, of course not too expensive materials - but well selected from all what can come from China.
I love this website!
I ordered my sunglasses about two weeks ago. I purchased two pair, two days apart. After a few days I received an email saying my first pair was shipped however, I could not track my shipment... still can't. Cut to this morning, I receive an email saying the second pair of sunglasses I purchased are out of stock and they don't know if they will be getting more, so they are just going to refund my money. That Blows! Cute merch... but can you say SNAIL mail!
Okay, so I read all the review and I was so torn by the negative reviews that I almost did not order. I'm so glad that I did not listen to the bad reviews. I am a XXL and ordered 4 dresses and one blouse that totaled under $100. Great! Unheard of. The wait time was not bad at all considering that fact that it did not ship from the US! I followed the size recommendation and everything fit as expected. The quality is equivalent to the price that I paid, but every stitch was in place. Soooooo, if you are like me and read the reviews first, take a chance.
I ordered clothes over a month ago. 6 dresses & a pair of shoes. I've received 1 dress, ordered it a size up, & it's STILL too small. It says you can track your package under my orders, but all it says is shipped. No tracking number. They sent me an email saying they credited me 500 points BUT they must be used within 15 days. So they want me to spend MORE money on their site before even recieving my initial order. I ordered these maxis as comfortable maternity wear. My baby will be born before I receive my packages. Do not order from this site!
Hi Taylor,
Thank you for ordering from our website, we are so sorry for the delay of your package.
We checked your order, the rest items are divided into two packages.
For the first package, the tracking number is 92612909805367029XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25, please kindly wait a few days.
For the second package, the tracking number is 92612909805367030XXXXX, you could also track through the link http://www.fedex.com/us/.
Now the package is transit to Fedex center, after it arrives, the shipping company will provide the scheduled delivery date.
Apologize again for all the troubles, if you need any help, do not hesitate to contact us.
I ordered 6 items on April 30th and have only received 2 of the items. I also placed an order on May 16th and it does not look like they have been processed yet. I liked the two items I received but this is ridiculous. Also, I was supposed to have express shipping?
Hi Patricia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
For the order KAL11708, the rest items are divided into two packages.
For the first package, the tracking number is 926129098053670278XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 24.
For the second package, the tracking number is 927489098053670287XXXX, you also check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25.
For the order KZY11984, except the item (swimwear170420330, blouse170515008, dress170509302), other items are ready for shipping.
How about we ship the ready items for you first?
If you have any other concern, do not hesitate to contact us.
I ORDERED MY ITEMS 3 WEEKS AGO NOW. I CONTACTED THE COSTUMER SERVICE MULTIPLE TIMES THROUGH THE LIFE CHAT AND ALL I GOT IS A AUTO REPLY FROM SHEIN. THERE'S NO NUMBER OR ANYBODY THAT CAN HELP YOU WITH YOUR ORDER AT ALL! THIS WEBSITE IS EXTREMELY POOR AND HAS BAD SERVICE! I RECOMMEND NOT TO ORDER WITH THEM! NO TRACKING OPTION BECAUSE IF YOU CLICK ON ON THE PROVIDED # IT TAKES YOU TO ONLY THE CLOTHES THAT WAS BEING SENT OUT BUT NOT WHERE THEY ARE!
SHIEIN IS A SCAM SITE!
THEY WILL TAKE YOUR MONEY OUT OF YOUR ACCOUNT AND DON'T SEND YOU WHAT U ORDERED BE CAREFUL!
Hi Sylvia,
Thank you for ordering from our website, we are so sorry for the delay of your package.
We checked your order, it has been divided into two packages.
For the first package, the tracking number is 748999921404363XXXX, you could check through the link http://www.fedex.com/us/.
It has been delivered on May 19.
For the second package, the tracking number is 9261290980536601XXXX, you could also track through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25, please kindly wait a few days.
If you need any help, please submit a ticket on your account, our customer service will get back to you within 24 hours and help you to solve the problem.
Would leave zero stars if the system let me - absolutely the worst company I have ever ordered from. Paid the extra money for express shipping, ordered on 25/04/2017 & finally received today on 19/05/2017.
The staff gave the excuse of "warehouse relocation" which wasn't advertised upon purchase, however it seems they have been using this excuse for months looking at all the other reviews. I believe it has taken so long as the products are imported from China (was FINALLY able to see this on the tracking info when it was eventually updated).
Not only this, but I was offered no compensation for the express shipping cost (rip off), and the staff had no other excuse and couldn't even give me an estimate as to when I would receive my item (ordered as a birthday gift to which the date had far surpassed when eventually received)
AVOID USING THIS COMPANY AT ALL COSTS.
Hi Emma,
Thank you for ordering from our website.
Normally it takes us 3-7 business days to process the order, we are so sorry for the delay of your order,
And please kindly note, $4.99 is for the standard shipping, express shipping need to pay $14.9.
And we have added 500 points to your account for the delay of package, please check your account.
If you need any help, do not hesitate to contact us.
I wish I can upload the picture here to show how terrible service from shein. I ordered a pair of shoes from them on 21th of April and waited forever for the items to be shipped. The website showed that there would be some delay from 3-5 days due to warehouse upgraded, but it should not be the excuse for the delay for nearly a month. I kept emailing and asking all the time for the wait and they kept saying the item will be shipped asap and if I cant wait they will do the refund for me. And because I still wanted to have the shoes, I still kept my patient to wait as they promise that they will try to send it soon to me. And guess, today they sent me an email saying that my shoes was out of stock. I couldnt believe how much disappointed and wasting time I spent. I did purchase in many online stores but this is the most horrible service I have been experience and should be in the rest of my life. Definitely never come back again
Dear Tran,
Thank you for ordering for ordering from our site and we deeply apologize for keeping you waiting.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory error. Sorry for the inconvenience caused. We will refund to your SheIn Wallet for the out-of-stock item soon. If you would like a refund to the originally payment method, please let us know promptly.
Our apologies for all this. We are improving to bring you customers better shopping experiences.
I ordered a blouse on 5/11/17,
(Black Vertical Striped Single Breasted Blouse) blouse******* - You all received the payment, but the blouse has not been shipped. Can I have an update or do I need to request a refund?
Hi Shun,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, we are so sorry for the delay of your order.
We have marked your order as priority dispatch now, and we will ship it out as soon as possible.
Once it shipped, we will inform you by email.
If you are not willing to wait, we could also cancel this order for you.
Waiting for your reply!
I ordered from them about 3 weeks or longer and I have yet to get anything! And they sent and e-mail that stated I could track my order that is a lie the email didn't give me anything! I know they are based out of china so my card that I used to order was used in China about 2 weeks after i ordered from their website! They took out $2,000 out of my account! I wouldn't even waste your time at this point unless you have all the time in the world i would just like my order
Hi Carla,
Thank you for ordering from our website.
We are so sorry that your order has been delayed for a few days because we are upgrading our warehouse before.
The package has already been shipped out on May 9.
The tracking number is 92748909805366009XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 23, please kindly wait a few days.
We seriously promise that we wont reveal your personal information to others. If anything happened to your credit card, please contact your credit card company as soon as possible.
If you need any help, do not hesitate to contact us.
Took 16 days for a delivery. Although the site says the orders are traceable there was no tracking option. When the order was placed there was no indication that this order was shipping from China. It is customer deception. Unacceptable! I will return without even opening the package.
YOU GET WHAT YOU PAY FOR!
Hi Ariel,
Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for standard shipping, please kindly understand.
And we have warehouse both in US and China.
If you want to return, we have already sent the return address to your email.
Please leave a piece of paper about your order number and return reason in the package.
Once you have done the return please inform us about your return tracking number and tracking link.
After we received the return package, we will process the refund to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I ordered my clothes almost a month ago and still have yet to get it. They sent me one out of six items that I ordered and they sent apologies for warehouse upgrade and shipping company issues giving 500 shein points which is literally useless to say the least. I can no longer pick up my items as I ordered to my college apartment and I came back home. I talked with customer service and the lady was not helpful at all. All I wanted was a full refund, but they made me contact fedex and told me there was nothing they could do and then the lady i talked just left the chat mid conversation. They tried to make it up by giving me 200 she in points that redeemable in 3 months. So ridiculous. Terrible customer service and quite frankly not helpful at all.
I HAVE STILL NOT RECEIVED MY CLOTHES OR A REFUND. As mentioned before I ordered to my school so currently my apartment landlord has it there. They said they would send it back, but the people at shein are telling me to print a return label attach it to the package and send it back. HOW AM I SUPPOSED TO SEND IT BACK WHEN I DONT HAVE IT?! They keep telling me to ask my landlord or friend to pick it up or send it back. WHY should I have to get other people involved when it was a mistake on this companies fault. ALL I WANT IS A REFUND, which clearly is to hard for them.
Dear Megan,
Thank you for ordering from our website, we are so sorry for the delay of your order.
We checked your order, the tracking number is 926129098053670256XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 19.
Is there any way you could contact a friend to pick it up for you?
If not, you could reject to receive this package, after it returned, we will process the refund to you.
Waiting for your reply!
I ordered a dress for my Prom along with other items. I was promised free 3-5 day shipping. The Order still shows "processing" after six days. Today is Wednesday and my Prom is Saturday night. This is terrible. I will have to wear a potato sack and my tears.
Dear Zoe,
Thank you for ordering from our website.
Normally, we need 3-7 business days to process the order before shipping, please kindly understand.
We checked your order, except the item (shoes170321809), other items are ready for shipping.
How about we ship the ready items for you first?
We are afraid you could not receive your package in time for your Prom, we are so sorry for all the troubles.
If needed, we could also help you to cancel this order.
Waiting for your reply!
I always shop here! There are so many options to choose from and it is so affordable! It amazes me how great the quality is for the price I'm paying! Me and my friends love shopping here!
I have placed a total of 3 different orders with them and have never had a problem. The items are as described and returns is quick and easy if you select shipping insurance when placing your order. You get points for placing reviews and you can use them to buy items.
I'm just a little scared when I read some bad reviews of them but there are some good reviews so I think I never know until I try it because there are some good reviews too. I spended 100 $ for my order and I am more than happy with it. The size is perfect for me( it's asian size so it is maybe running little small). The color just like the picture. I love it.
I ordered 3 things on the 25th of April, before it even said anything about warehouse relocation, and it STILL says processing today, the 15th of May! Hasn't even been shipped yet! I'm so disappointed, I would like to receive this right away.
Hi Haley,
Thank you for ordering from our website.
We are so sorry for the delay of your order, we will ship your package out within 2-3 business days.
And we will ship it within the express shipping, normally it only takes 4-7 days.
Once it shipped, we will inform you by email.
If you have any other concern, do not hesitate to contact us.
I Recently placed an order and the status says "urging shipment" please what does that mean. And also one of the item is still saying paid also bear in mind on the site all items are priority dispatch. When am i going tho get this order.
Dear Chioma,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, except the item (swimwear160620323), other items are ready for shipping.
If needed, we could ship the ready items for you first, just let us know.
Waiting for your reply!
Someone tell me where my clothes is at! It has been two weeks since i placed my order... my tracking number hasnt even been updated
Dear Daniella,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on May 8.
The tracking number is 9274890980536600XXXXX, you could check through the link http://www.fedex.com/us/. For more detail, please check your email.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.
Please kindly wait a few days, we will urge the shipping company to process it as soon as possible.
If you need any help, do not hesitate to contact us.
The quality and fabric could definitely be improved but for the price, I think they actually are not that bad. They seem to be able to knock off current trends rather rapidly which is a plus for us people who cannot afford the real thing. There are definitely some diamonds if you search for them. The shipping time is the worst because mostly everything comes from China so expect about 2-4 weeks for delivery. This is not a site to buy from if you need a dress the next day.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiffany,
Thank you for ordering from our website.
We checked your orders, for the order (LCB11829), the tracking number is 92748909805367027XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25, please kindly wait a few days.
And for the order (AZL11856), we are so sorry that the item is out of stock, we have already processed the refund to your SheIn wallet.
Please log in your account on our website and check your wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
If you need any help, do not hesitate to contact us.