Honestly im speechless, i havent recieved this kind of behavior from a retailer EVER! I ordered something a week ago and it hasnt even shipped yet and is still processing. Their frwaking customer service page doesnt even exist and i wait for hours on their live chat but its damn fake and nobody ever even comes on the live chat. I came to read reviews because I thought maybe I made a mistake and its a fake company since theres no news of my order and they have no customer service, number, live chat, nothing. So dissapointed

I ordered 3 items from Shein, I received 2 in less than 1 week and the items were amazing, good quality and true to size. However, the 3rd item took almost 1 month to get here. I reached out to Shein early on since it was a birthday gift and they instantly reached out to the shipping company and expedited the delivery. They also rewarded me with 1045 shein points which i used to order a gorgeous dress for only $6. I highly recommend them and will be ordering again.

I made my order on the 30th April, today it's 24th May and I haven't received it yet! It's ridiculous! I chose EXPRESS DELIVERY and on the 10th May I contacted them because they hadn't even sent my package. They told me they were waiting for some items which were out of stock, but if I hadn't asked they wouldn't have told me anything! I told them to send me the items they had and I got a refund for the others. They told me they would immediately ship it but they didn't do it until the 14th May.
I do have a tracking number but I don't know when my parcel will arrive.
On their website, they claim the delivery time takes 3-7 days to Spain and I have been waiting for 25 days and I still don't have my purchase!

The package took longer than I thought to arrive. However, they were moving warehouses at the time so this was probably the reason why. I placed the order on 4/27 and my package was received on 5/22. They did give me a discount code for my next purchase! Ended up using it to buy a blouse and the total was only $1.90 after (that's a steal!). The quality was what I expected and is similar to Forever21 quality. You just have to read the reviews and choose wisely. Overall, would buy again for the pricing.

I would seriously give this company 0 stars if I could. Poor customer service and slow delivery (that's if you even get it). I've been waiting since I placed my order on April 16. It almost reached me until it got sent back to China because of an incorrect address due to THEIR lack of attention. I've placed orders from them before, but this time they've really screwed up. At this point, I can probably kiss my order goodbye. I hope you all read these reviews before ordering. It will save you a lot of time and money.

I made a huge purchase on March 23rd (around$300) to find that only a few items fit as described. Knowing this would happen, I purchased the return insurance so that I could avoid the $5.99 return fee.

Their policy states that you are able to return within 60 days from date of purchase. 60 days would be May 22nd. I tried a couple of times to go to my account and find the "Return Item" button but had no luck. Finally, yesterday, on my last day of eligible return, I contacted a customer service rep and he assured me that everything will be processed and that I will get my return label.

Today, I received a message saying that the return request is invalid since I have passed my 60 days. This is unacceptable and I will not be out of money with a bunch of clothes that don't fit right or aren't even made well.

Someone needs to get this resolved for me right now.

As noted by others, waited weeks for my order to arrive; chat customer service and emails from customer service were totally contradictory! All excuses. I did find out that warehouse is in China and I think oriental models are used for patterns because the size disparity is unbelievable and ridiculous. Unnecessarily a little difficult to drill down to reach cust. Service or get a return label. Quality was good for the price, but so not worth the hassle - I will not order from Shein again - ever.

I've ordered from Shein many times. Yes some orders take awhile, but I understand it's coming from another country, plus if I'm not in a hurry to get them I don't mind the wait. When my order is going to be delayed, they're normally good about emailing me to let me know which I appreciate. I love all the maxi dresses I've ordered from them among other items. The quality is good considering the prices. Some clothes are a miss, but I simply return them them like any other online company I would order from. They return funds to your Shein wallet or you can have the option to transfer to paypal. I normally keep it in my shein wallet in case i want something else later. I enjoy the Great prices and unique clothes :)