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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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2 weeks after receiving the email saying that my order shipped my package was still not here and after tracking it, it said it was being returned to sender. This has happened with other users as well and I suspect they never had my package at all. The customer service reps kept saying different things, that they would refund me, that my package was still being delivered. My address was correct on my order and I said I still wanted my package but they would not send it. Do not order from this site!
I ordered a shirt May 11th and it's the 13th of June also the tracking info hasn't changed since the 25th of May and no emails / notifications on when or where my order is! THIS WEBSITE HAS BAD SERVICE ALL AROUND
Hi Shanice,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92748909805366012XXXX, you could check through the link http://www.fedex.com/us/.
Please pick up your package at the local post office.
If you still could not find it, we will certainly refund you.
Waiting for your reply!
ı ordered from this site 37 days ago and it arrived today this site is fraud my other products arrived but a dress didnt arrive its MİSSİNG on the top of it my order is over 50 bucks but ı paid 15 bucks for shipping Very disappointed they stole my money and time I will never shop again from SHEIN I wanted to warn you because nobody deserves this I hope they ship that dress again or refund because ı paid for it (i paid for shipping insurance)
Hi Emma,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please confirm with us which item you have not received, we will certainly refund you.
And the shipping is free, did the shipping company charge you $15? It might be the customs fee, please send us the photo of receipt, we could refund half of cost to you for compensation.
Waiting for your reply!
At first I was on the fence about buying things from offline, especially from a place that not in the US, but so far, I never had a problem with them. My stuff always come when expected, sometimes even early, and it's always what I paid for.
Everything I've ordered from this site has come in looking great. Before you order something just check the size charts and other reviews so you know what you're buying! Thats my only tip. Its good its just slow service
THE ORDER HAS BEEN REVOKED & CANCELED JUST BECAUSE ONE PIECE IS NOT AVAILABLE! AND NO REFUND OR EMAIL REPLY FROM THE SUPPORT! Support should reply & give money back as the cancelation was done without my knowledge.
Hi Aisha,
Thank you for choosing our website.
We checked your account, you have made a COD (cash on delivery) order on June 4.
The item (pants170503702) is in short supply, our customer contacted you to cancel it or change to another item, but you have not replied.
According to our policy, if the COD order has not been shipped out within one week, it will be cancelled.
Please kindly note it is a cash on delivery service, you have not paid for it yet.
Apologize for all the troubles, feel free to make a new order at any time you want.
First time ordering and everything went great. Delivery time was 20 days standard delivery (I live in Greece) and actually earlier than what I expected because of all these bad reviews. I'm pleaced with all the items I orded, quality, sizing and price. I will definitely order again from this site.
The truth is one cannot help but fall in love with the clothes on She-in. It's wow especially for girls on a low budget. However, you should come prepare and bring along a mountain of patience. Why?
(Bitter Part)
1. The processing is not 3-7 days it is more than that. Like even more than 2 weeks especially if you buying a lot. I ordered on the 22 of May 2017 and it only shipped on the 2nd of June 2017.
2. the customer service is alright but they will each tell you different things and it will make you so frustrated.
3. my shipment was separated into two different packages because some items was out of stock. I have only receive one by DHL and they have ship the other one by standard shipping =(.
However, once your item is shipped (if chosen expedited) it will take only 4 days and that's alright. You will then be happy with your clothes that you will forget about all the $#*! you went through. The quality of the clothes is alright.
So overall if ordering a lot of items have the patience to wait for the so call "processing time " its crazy but the clothes is nice. #bittersweet
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I placed an order with them a couple weeks ago I have been tracking my package. Everything has been great until a couple days ago. It keeps saying pre shipment info sent to usps and it's said that for the past couple days. Will my package ever arrive?
Hi Mindy,
Thank you for ordering from our website.
We checked your order, the tracking number is 9274890980536704XXXX, you could check through the link http://www.fedex.com/us/.
It shows the scheduled delivery date is June 12, if the tracking information still not changed until then, we will contact the shipping company and check the status of your package, please kindly wait a few days.
We will certainly help you to solve this problem.
Apologize for all the troubles.
Do NOT buy from this store! I ordered some clothes over a month ago and the package still has yet to leave from CHINA. I live in the US. This is completely unacceptable and irresponsible. I can't believe a store can get away with this. It's practically criminal. I'm not sure I'll ever get the items I PAID for.
Hi Nicole,
Thank you for ordering from our website.
We are so sorry for delay of your package, and we have added 500 points to your account for compensation, please check your account later.
We checked your order, the package was delayed at the customs, we will contact the shipping company, and urge them to accelerate the process.
Please do not worry, we will keep you informed.
Apologize again for all the troubles.
One time my package was lost and I contacted SheIn customer service, the chat is readily available and they provided me a refund for my lost. Clothes and fit size are always what's described on the website.
I think the quality and price point of this site is a nice in-between and step up from total clearance and budget sites. It has an interesting range of styles you don't find at lower price points. However, still suffers from execution of design. What you get is about 90% what you see on the website 90% of the time. Maybe 80%. If that's good enough for you for the price, give it a try. I do like the designs.
Globalement bien. Il manquait un article dans ma dernière livraison mais équipe très réactive. Ils me l'ont remboursé.
Désolé pour la réponse tardive, je suis heureux que votre problème ait été résolu. Si vous êtes satisfait de nous, n'hésitez pas à ajuster le nombre d'étoiles qui vous semble approprié pour notre service, merci!
All items received today - and I will say the Coral/Pink Short Shift Dress is DEFINITELY worth the wait. I will purchase in the future but definitely take note that the delay in shipping (compared to other online stores) is much longer than expected. Again, Worth the Wait!
Shipping time is absolutely ridiculous - compared to many other online stores. I don't think it should even be an issue if it is made 100% clear that just filling the order would take 6-8 days. Then for it to be sent out is ANOTHER 5 days. Then on the shipping website there is ABSOLUTELY NO WAY of getting an ETA. I have already contacted customer service and was told this same information. I also was told by customer service BEFORE purchasing that an ETA would be given once it was has been packaged. I am now told this is not correct - you do NOT get an ETA. ( One of my items was marked "Priority Dispatchiing) Again, I think right at the time of checkout it needs to be in big, bold letters (and throughout the checkout process) that the shipping is in no way the same or even similar to many, many online stores. Once this is clear, it becomes the buyers option if they want to continue.
I placed my order on the 25th of May and my order IS STILL IN THE PROCESSING STAGE. After making multiple complaints, I received an email stating that my order which is ready for shipment will be shipped - but have not received any further information regarding this either. Utter unprofessionalism on behalf of shein and extreme disappointment on my side. Will I EVER RECEIVE MY ORDER? If you are unprepared for international shipping, simply do not offer it.
Hi Antara,
Thank you for ordering from our website, we are so sorry for the delay of your order.
We checked your order, the item (mmcdress-d6062-mauve) is one of our best sales products, it is in short supply now.
How about you choose another similar item in our website instead? Or we could also help you to cancel this item and issue the refund.
Waiting for your reply!
I have placed an order on 6th June and its still showing in process I need those items before 15th June (My order no is KKL*******. Can you please let me know when will I be getting my order. I need this info on urgent basis. This is the first time i am using your site and after reading the reviews I am really worried... kindly help with the delivery date. Also is there any way I can get an priority delivery.
Thanks
Parul
Hi Parul,
Thank you for ordering from our website.
We checked your order, it has been divided into two packages, both of them has been shipped out on June 8. Now the packages are in transit.
The tracking numbers are 64897XXXX, 64899XXXX, you could check through the link http://www.gaticn.com/site/en/tracking.html.
Normally, it takes us 6-18 business days for standard shipping to India, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
Placed order on 5/19, received email that it was shipped 5/24. The $$ came out of my account and yet there is no record of a shipment and no response to my email requesting a refund. It does not show on my orders as being placed. LAST time I'll order from them.
Hi Vashti,
Thank you for choosing our website.
Normally it takes us 3-7 business days to process the order and another 6-8 business days for standard shipping.
We checked your account, the order was made on May 24, and the package was shipped out on May 27.
The tracking number is LW342263XXXX, you could track through the link https://www.trackingmore.com/carriers.php?lang=en.
Now the package has arrived at the USPS facility, you will receive it soon.
If you have any other concern, do not hesitate to contact us.
Clothes were fairly inexpensive and I received my whole order within a week of purchase. However, sizing seems to run a bit large and I was unable to track my package. Additionally, one item I purchased was a tank and choker combo that came in a "one size fits all." The tank did fit me but it would not fit someone of a larger frame, and the choker that came with was way too big. Some sizing corrections and package tracking would help but overall I am a happy customer.
I ordered 5-8 day shipping and that was a long time ago. I was told I was going to receive an email confirming the items had shipped but still haven't gotten one. It says it is still processing. I sent the company an email and they still haven't replied back. I am very disappointed and need my clothes by a specific deadline!
Hi Jazmine,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, except the item (swimwear170503307), other items are ready for shipment.
How about we ship the ready items to you first?
If you are not willing to wait, we could also cancel the item (swimwear170503307) for you.
And please confirm with us when is the deadline, we want to make sure you will receive it in time.
Waiting for your reply!
Awful! I paid for express delivery and it took three weeks for my dresses to arrive. When they came they were so cheap and then I was told to get a refund i had to post them from the UK to Belgium, which cost me £12.
Dear Lucy,
Thank you for shopping at SheIn.com.
We are so sorry for disappointing you.
Please note that before one order is shipped out, we need to process it, which normally takes 3-7 business days. But since one item you ordered is in demand, it has taken us much more time to process your order.
Finally, we shipped out most items of your order on May 26th, which has been delivered, within 3-8 business days of express shipping to UK.
And the last item was shipped out yesterday, on June 5th. The logistic information would not be updated before the parcel arrives at UK sorting center, which is 3-5 days later from the shipment. Please don't worry. Here is the tracking link: https://track.trackingmore.com/royal-mail/en-JK689596897GB.html. You may also track it later in My Orders.
Since we have strict quality assurance before each product is packed and shipped out. If the items came with defection, bad quality or wrong size, or are not like the description on the website, please send us a few photos of the items you received. If it is the case, we would surely help you to refund. Otherwise, the return postage is on you.
However, as a compensation, we have refunded you both the shipping fee and the item that is still on the way.
Our apologies for all this.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Lauren,
Thank you for ordering from our website.
We are so sorry that the package is returned back to us.
Our customer service has already processed the refund to your SheIn Wallet.
Please log in your account on our website and check your Wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to the credit card at any time you want.
If you still want the package, please make a new order with the money in your wallet.
If you need any help, do not hesitate to contact us.