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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Alabama
1 review
12 helpful votes
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I am beyond frustrated with this company and their lack of availability. No one will chat with me or return my emails to resolve a problem

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 9, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
2 reviews
16 helpful votes
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Dont waste your time
December 9, 2017

Finally received the items that were sized for a preteen. My friend looked at the items and laughed. Needless to say I returned them and it took over a month for me to receive my refund which I repeatedly emailed them about until I finally received it.

Date of experience: December 4, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Pennsylvania
1 review
10 helpful votes
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Hello. I placed an order on 11/25 - it is now 12/4 and it says my order is still processing. Can anyone from the company help? I hope to have a better experience than some of these reviews suggest. My order number is LHY*******. Thank you.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

North Carolina
1 review
0 helpful votes
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I love SHEIN
December 5, 2017

I loved all of the items! All of the products were in great condition. I love to shop at SheIn. Amazing style and super pretty, cute and trendy pieces for a great price!
Love my new clothes!

Date of experience: December 3, 2017
Georgia
1 review
1 helpful vote
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Great customer service
December 9, 2017

We have a problem with one order and after I made a complaint on this site they immediately contacted me and tried to solve the issue. They gave me a fast refund and some additional points. It was a fair experience after all.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2017
Alabama
2 reviews
3 helpful votes
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Great service!
December 5, 2017

I loved all of the items I received, and all the products were in good condition and were delivered in a sensible time. I Loved the experience

Date of experience: December 3, 2017
Illinois
1 review
1 helpful vote
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I received my clothes within two and half weeks. I placed my order Thankgiving Day. My order was recorded as having been delivered Nov 29th. I contacted them to say I hadn't received my items. Several people tracked the delivery and I received the items Dec 5th. Very attentive customer service and it was all worth the wait. I will be a return customer.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2017
Virginia
1 review
3 helpful votes
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Too small, buttons that dont fit the buttonholes, a size Medium is more like an XSmall. These are sweat shop knock offs and even the vibe is icky.
The first item order was not available and I fought for a refund because they charged for something that was not in stock. The site wanted to give me an internal credit but they didnt have the merchandise. This is false and deceptive merchandising.

The blouses are small, cheap fabric, and the buttons dont button because a) the buttonholes were too small in one blouse and b) the loops were too tight and impossible to Button at the back of the neck, the sizing is all wrong.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

India
1 review
4 helpful votes
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I recently bought sweaters from ur shopping and i am not really satisfied with product. The color is different comparing the photos and the quality of the sweater sucks. Also i am not satisfied with the sleeves of the sweater where its too tight

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Texas
3 reviews
17 helpful votes
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DO NOT BUY
December 3, 2017

DO NOT BUY FROM THIS COMPANY. Their site is loaded with fake images and fake clothing reviews. Every single item I ordered was horrible quality, I can't even resell them because the quality was that terrible. Such a waste of money, and they charge shipping fees for returns. Such a joke, such a scam. DO NOT BUY FROM HERE. I wish I could get a refund immediately and I will continue to post negative reviews on every website until I do. My order number is LXB*******

Date of experience: November 29, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Georgia
1 review
7 helpful votes
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Update!
December 3, 2017
Updated review

I ended up receiving my order over a MONTH after I purchased them... still never got any type of shipping info. The items were definitely not true to size, and I sent them both back. I will not risk going through the trouble of this website again. Don't waste your time, y'all.

Date of experience: November 29, 2017

WHERE IS MY ORDER?!
November 30, 2017
Previous review

I purchased my two items over a week ago and STILL no shipping information... just the "you payed" order. Great. I love it when a company can't get their shipping straight. Will I even receive these items or is this company a scam?

Date of experience: October 15, 2017
Georgia
2 reviews
3 helpful votes
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Perfection
November 30, 2017

I have always been skeptical of ordering offline from smaller websites... but SheIn, I have been ordering from them for almost a year now and have had no issues and everything always is delivered super fast and everything is super affordable and amazing quality!

Date of experience: November 28, 2017
Oklahoma
1 review
6 helpful votes
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Alright SO i have been really iffy about shopping on SheIn, but i decided to dive in & only buy things with good reviews in case anything happened. That first order was amazing & i loves every item so i decided to ask my boyfriend for some clothes (for a birthday/anniversary gift) & picked out some items with a little to no reviews to see how that would turn out and im completely shocked. The items i received (a pair of glasses, pants & pj set) are absolutely amazing & pretty high quality, especially for the price. Needless to say i will be spending a lot more of my shopping money on SheIn.

Date of experience: November 27, 2017
South Africa
1 review
5 helpful votes
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Resolved
December 2, 2017

My issue was resolved. And l received my packages. Thank you Yulanda from shein for all the help. They were really helpful after all my delay in my parcels finally l received my packages. Thank you

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2017
Oregon
2 reviews
5 helpful votes
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I really loved my order
November 27, 2017

I ordered a velvet set and a dress and they both were super cheap but still very nice and good quality! I highly recommend

Date of experience: November 26, 2017
Portugal
1 review
1 helpful vote
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I've bought this beautiful jacket at Shein, and it is the same on the site and dressed on. The quality is perfect and it arrived at me in less than two weeks. Love Shein because they have amazing clothes with the best prices.

Date of experience: November 26, 2017
GB
1 review
12 helpful votes
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I have received an email - in very poor english - from shein asking for very sensitive info (credit card number and id copy) from the customer service. Hope this is a joke and that my order will be delivered without any problem. Asking for that info is illegal in the uk. This is very scary. Shall i go to the police?

Date of experience: November 25, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Spain
1 review
0 helpful votes
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Great
November 24, 2017

Fantastic! Good purchase! The size guide is correct! Fast shipping. Good quality for your price. I will buy again!

Date of experience: November 23, 2017
GB
2 reviews
2 helpful votes
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Still no joy from Shein!
November 26, 2017
Updated review

I still havent had a refund from 11th September last year. Had a nice reply on this site and even had a phone call 2days ago from an American speaking lady. She tried to get my bank details but I said no so she said she would refund it back to my account that same night, but still nothing! Was this a scam to get my details? A very very disgruntled customer.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 23, 2017

Rubbish company
November 24, 2017
Previous review

Still not had my refund from 11th September!
Would never buy from this company again no after sales service no way of getting in touch with them. They take your money and want to give any refund.

Date of experience: November 14, 2017
BA
1 review
2 helpful votes
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SheIn stole my heart
November 24, 2017

Everyone knows how much I adore SheIn clothing. Guys, I totally recommend you to find something for yourself from their website. You are going to love them as much as I do. The combination of quality and the price - just perfect! :) They stole my heart indeed!

Date of experience: November 23, 2017