I actually bought a lot of clothes from Shein over time and built up about $6 of Shein "points" credit (which takes ages to do and many purchases) and bought an item with the points. They sent me the wrong size so I returned them for a refund. They refused to honor the refund stating "we don't refund points purchases". Seriously? That's like a store saying they won't refund purchases made with gift cards.

I communicated with customer service for over a week on the topic with them giving me the run around when I finally said that unless I received a refund, I would stop shopping with them (reminder, I've probably bought dozens of dresses from them) and they said "That's fine, we respect your decision not to shop with us." I think that sums Shein up pretty well. They are a company that is willing to burn a customer that has spent probably a few hundred dollars at their store over $6.

Stumbling upon SheIn was perhaps one of the greatest things that happened to me. The price that we pay for such awesome quality stuff, that would perhaps cost double or triple or even more in stores, is unbelievably remarkable and the most attractive thing when shopping at SheIn (other than the obvious fact that you can get almost ANYTHING at SheIn, from basic everyday wears, to formal and party wear). I now only shop from SheIn and I love it!

Everything's cheap and you get what you paid for. So I guess it's a plus if you're trying to save money and want something to wear maybe once or twice. Stay away from this site if you're over a size 4 in pants. I bought a size large jeans (I'm a medium with a muscular build) and I couldn't get them past my thighs. My mom (who's petite and a size 4) tried them and could barely get them on. I complained and they told me to refer to the refund policy, but they completely erased my order history so I can't even return them.

I bought beach clothes for my niece holiday trip. The package did not arrive on time, the company does not provide a refund. Package was checked as shipped, however the company did not ship package.

Delivery Issues
12/10 place order express shipping
12/11 received email below
Waybill: *******906
Shipment information received
12/18 No delivery
SHEIN response
After placing your order, we may need 3-7 business days to prepare your order. This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
For your order, it was placed on 12/10, shipped out on 12/16, so the package is still within the time frame now, and if there is no one sign for the package, it will be destroyed by local courier company, because it may caused high Customs fee if the package was returned back to us. Here is the tracking link: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=*******260&brand=DHL
In this case, can you please ask your friend or families to sign the package for you, then return it back to us for refund
12/20 DHL status. No delivery

Waybill: *******260
Shipment information received
Sign up for shipment notifications
Saturday, December 16,2017 at 10:52
Origin Service Area:
HONG KONG - HONG KONG - HONG KONG
Destination Service Area:
ELIZABETH, NJ - ELIZABETH - USA
1 Pieces
Saturday, December 16,2017 Location Time Pieces
1 Shipment information received HONG KONG - HONG KONG 10:52
SHEIN response
S i stated in the beginning, during the big sale season, our warehouse need to ship tens thousands of packages out every day so there might be some delay with EXPRESS.
We apologize for all the inconvenience may caused here, since you have filed the claim, we can process with this issue later once we got the response from PayPal.
Have a nice day.

The worst website I ever ordered from. I ordered 7 items on November 30th and I got only one out of the 7 after 3 days. For the rest of the items I keep receiving emails "apologizing for they delay". I am not expecting quality of the material but at least you can deliver stuff in 1 week or 10 days, but nothing nothiiiing. I am giving you that 1 STAR just because otherwise I would have not been able to write my review otherwise. I do not even have the opportunity to call customer service because they do not provide it. This is stealing people's money. They gave me points, I do not care about your BS points.
I WANT MY MONEY BACK NOW...
You better call this website SHAME not SHEIN.

I ordered a shirt for my petite friend for Christmas. It was the shirt that I thought was a sweatshirt that said "I'm Cold". I ordered a small which according to the size chart would have been loose and comfy on my friend. What I got was a long sleeved tshirt that fit my 11 yr old granddaughter. I had to laugh when I took it out of the bag... I thought it was a mistake... nope, just a tiny shirt that was supposed to fit a woman. That was my first and last order. It's too late to send it back.

I read LOTS of reviews leading up to ordering from this website. I seemed mixed but most said that if you did you research, looked at the measurements, read reviews/saw reviewers photos that you could find some diamonds in the rough...

WELL I spent a few weeks, way too many hours researching, plotting, doing my due diligence to make sure my order wasn't a flop and I still am returning everything.

All of the items I purchased were rated 4.5 stars or 5. All KIND OF fit even though I ended up getting XL's in almost everything even though I'm a medium... The major problems were:
- The cut of the items (tiny shoulders even with a large torso or fit well everywhere except my hips which is not a trouble spot I ever deal with...)
- The quality was awful (sewing job was ok, materials were MEH to touch but really uncomfortable on. I also felt like washing anything would automatically ruin it forever)

I was unimpressed and disappointed with my items, but hung them up in my closet because they were "wearable." A week later I thought to myself- I never want to put those things on my body, I would rather spend the money on ONE nice item than 5 pieces of crap that I don't want to wear. So- returning it all.

You're probably wondering why I'm giving them TWO stars? Well- customer service is super on top of everything, shipping was fast and hassle free, and returns are a breeze.

It seems like SHEIN is certain women's cup of tea, but in hind sight most of those satisfied customer pictures were teenage girls with tiny bodies...