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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Encantada
March 13, 2018

Gran calidad de los productos y envíos rápidos sin ningún problema. Prendas muy a la moda y bien hechas

Date of experience: March 12, 2018
Switzerland
2 reviews
8 helpful votes
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I have return the parcel but i got the message that they were unable to collect the parcelcan i get the anyyy contact number so that i can get my problem solve plzzz...

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2018
Viviana F. Shein Rep
over a year old

Dear Shristy,

Our team has sent you an email via [email protected]. Kindly respond at your earliest convenience. We hope to hear from you soon!

GB
1 review
12 helpful votes
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Very bad experience. Return the goods far too small the large size is. Poor quality material since 3 months refund never came for the goods return.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Italy
1 review
5 helpful votes
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Ive ordered a lot from shein.com during the last couple of years and Im (nearly) never disappointed. The quality is really good in general, the shipping is pretty fast (1 week or 2) and the clothes always fit the picture on the site. You can find a lot of trendy articles for a really cheap price and great quality. I highly recommend

Date of experience: March 9, 2018
Canada
1 review
0 helpful votes
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I love working with SheIn, their clothing quality is amazing and they are so so friendly, all the time they try to make customer happy. This company has really fashionable clothes and so chic.

Date of experience: February 28, 2018
California
1 review
14 helpful votes
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I ordered this over 3 weeks ago and I still haven't received anything. On my account, it has been saying that it is delayed for 2 weeks! I can't even contact someone to ask about it...

Update: I got it after 3-4 weeks but I liked the items.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

RU
2 reviews
9 helpful votes
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Perfect online shopping!
February 26, 2018

Hello everyone!
I use SHEIN to do my online shopping for already a loooong time. So I can say that's a very good and trustworthy online store. It's easy to order items here, the prices are low and you can use the special offers, too.

And, what's the most important to me, their items fit me very well! I use the size chart, and it helps me to find my perfect size.

Also, the customer service is very good, and I love the fast shipping of my orders! The parcels are always carefully packed, and it's really nice to know that the store cares about the customers.

Highly recommended!

Date of experience: February 23, 2018
Texas
2 reviews
21 helpful votes
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Absoultely Horrible
February 25, 2018

This place has the WORST customer service. Someone named Jessica spent about an hour on chat with me, purposely disconnecting with me about 4 times before a "manager" Melissa popped on. I had placed two separate orders back to back in error and wanted to combine them into one. After realizing I had made an error I IMMEDIATELY used the "chat not" icon but no one was there. So then I emailed. No one ever got back to me and they processed them separately and changed two shipping charges. Jessica very rudely said in her own way that I was stupid and made two orders and next time contact us within 24 hrs. So they could have cancelled them and redone as one order. Umm I DID! No one ever got back to me. I plan on filing a complaint with the BBB! Worst customer service ever and over a $3.99 shipping charge?! Just playing hardball to a customer.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Germany
1 review
0 helpful votes
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I love my clothes
February 21, 2018

Its my 3. Time that i order clothes from shein. I love them. The delivery was very fast and the clothes have a very good quality.

Date of experience: February 21, 2018
Canada
1 review
9 helpful votes
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Helpful customer service!
February 21, 2018

I recently had an issue with an order return/customer service rep. Upon writing a review here, a representative was quick to get back to me and was extremely polite and helpful in response. They investigated the incident and provided me a full refund, as well as additional Shein points for my difficult experience. It was really helpful and the experience was quickly resolved.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2018
India
1 review
13 helpful votes
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I had returned my COD order a month ago and i received an email saying my account had been refunded on 28th feb 2018 but my wallet is empty. I cant even submit a ticket because my order page is empty and The customer service is TERRIBLE.

Date of experience: February 16, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

GB
1 review
7 helpful votes
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Problem Resolved
February 18, 2018

I ordered a jumper which arrived on time. I liked it but it was too small, I made several attempts to submit a returns ticket and after expressing disappointment on Sitejabber the company emailed me, sent a returns label and credited back my money so Im happy with the final resolution.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Washington
1 review
7 helpful votes
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Great customer service
July 12, 2018
Updated review

Ordered A swimsuit which didn't fit and didn't notice that there was a no return and swimwear policy. However that kindly refunded me anyway and followed up for a positive resolution. I would definitely re order and try a different type of clothing order. Sue

Date of experience: February 9, 2018

Don't order a swimsuit
February 6, 2018
Previous review

No returns on swimwear. Never would have ordered had I known. The suit was of inferior fabric, and the fit was horrible. Now I'm stuck with it even tho all tags are there, as well the the protective adhesive.

Date of experience: February 1, 2018
New York
1 review
6 helpful votes
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Sizing
February 10, 2018

Wow, Guys! How hard can it be to get some kind of consistent sizing? Your one size fits all cards need to say "One size fits all if you happen to be between size 4 and size 6! It seems to me that the only dresses that I can get over my head in my size have to be made from super stretchy material to even try on. You have some very cute designs, but if you can't get simple measurements that match the clothing size, you're going to have very annoyed customers. Like ME, for instance

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 7, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
1 helpful vote
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Exceeded Expectations
February 7, 2018

I honestly have ordered clothes from SheIn for over 2 years now and haven't regretted it once. The sizing chart is ACCURATE so measure yourself and then respect the chart and you will not have an issue with fit ever. I am always surprised by the quality and durability of their clothes which I didn't expect. I've had a dress from them that has been through hell and back and STILL did not lose it's shape or color. Oh and delivering to Canada in 1-2 weeks is just awesome. So I highly recommend this website. Love them. Truly.

Date of experience: February 6, 2018
Canada
1 review
0 helpful votes
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Las mejores pijamas
February 6, 2018

Ame este pedido laspijamas son super suaves la tela es increible. La pijama celeste de huevitos es mega suave y fresca. La pijama rosada con estampados de snacks es adorable la blusa no me enamoro tanto pero el pantalon es belleza pura

Date of experience: February 4, 2018
California
4 reviews
10 helpful votes
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Everything I've ordered from this site has ended up being of very poor quality. Fabrics and knits are very low quality and look worse in life than in the snazzy photos with cute models. The designs of everything I ordered were all cut so that they could loosely fit almost anyone. I would have preferred better, fitted and sized patterns to these sloppy, loose designs.

And two of my garments had fake pockets (flaps) which were not flattering (right on the hips). At least if they had placed REAL pockets there, I'd put them to use, but what on earth is the point of designing a garment with flappy, fake hip pockets? No one's figure is flattered but such a ploy.

I have had to return 2/3's of my orders, and it is hairy and complicated, with funds going first to customer's "wallet." Then you have to request receiving what's in your wallet. This felt sneaky to me, as if it would be too easy to forget you have funds waiting for you.

Date of experience: February 2, 2018
Viviana F. Shein Rep
over a year old

Dear Renee,
I hope this message finds you well today. For your order placed on 01/29/2016 we have processed 2 refunds back to the Shein Wallet on 01/30/2016 and 02/06/2016. Our team has been making big improvements with our customer service with our updated policies and procedures. We will be depositing 1,000 Shein Points (equivalent to $10) to your account, in hopes you will give us a second chance. You will see the points deposited within 24 hours. Please let me know if you have any questions or concerns. Thank you and have a wonderful day!

India
1 review
10 helpful votes
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Worst Return policy
February 6, 2018

How can someone ask customer to pack and send the product by wasting their own money.

Waste of time and money. I Would request shein to concentrate more on those features rather than advertising

Date of experience: January 31, 2018
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

RU
1 review
1 helpful vote
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Я, как человек, который "живет в интернете"-видеоблогер, постоянно покупаю вещи в интернете. Моим фаворитом в этом делу стал сайт SHEIN. Вещи приходят всегда нужного размера и цвета, доставка быстро и главное-КАЧЕСТВО. Все вещи оправдали свою цену: нитки не торчат, материал достойный. Рекомендую этот сайт своим зрителям в YouTube

Date of experience: January 30, 2018
Germany
1 review
6 helpful votes
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Good
January 31, 2018

Fast shipping, good quality for the price, nice designs, love this website and would totally recommend it!

Date of experience: January 29, 2018