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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.
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There was no paperwork, i. E., order receipt or return label enclosed with the item. The top had no size label, fabric label, and the fabric was tissue-paper-thin, the top was not sized according to on-line description. Unable to contact anyone to submit a refund request...
The clothes are rubbish quality i ordered a large it only just fits my daughter who is a size 10 cant be bothered of hassle to return as i doubt ill get my money refunded as online you wont recieve any help and this take a ticket RUBBISH you dont get email reply
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Yo he tenido una muy grata experiencia de compra en Shein, ya que todo lo que he comprado en esa tienda en linea me ha encantado, siempre llega lo que esperaba, la calidad de la ropa es excelente y son muy amables, es una pagina muy confiable que sin duda recomiendo muchísimo!
I have had a very pleasant shopping experience in Shein, since everything I have bought in that online store has enchanted me, always comes what I expected, the quality of the clothes is excellent and they are very kind, it is a very reliable that I definitely recommend a lot!
This is a fake site. I ordered and never came, when I asked about it I got two automated replys! Do not buy from This site.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Toda la ropa que pedí era de buena calidad y las tallas som tal y como prometen.
Sin duda, lo recomiendo.
Shein is the only online store that I trust when it comes to international shipping. The materials of the clothes are great and shipping is fast than I expected. They also have all sort of latest trends to die for! You Go Shein! Love you <3
Ótimo produto, excelente qualidade. Adorei, site super confiável. Peça como descrito no anuncio, chegou super rápido
Do NOT order from this company. I ordered a dress and tee and both the things are totally different than the picture on their website. The fabric was really bad and the stitches are coming out. Totally waste of money
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I have paid but I have not received my purchase. Moreover I can not contact anyone to get a refund. I'm really angry
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
As roupas são de boa qualidade e sempre tem muitas novidades. AMo!
Sempre que comprei com a Shein, recebi tudo certinho. Bem embalado e de acordo com o pedido.
One of my favorite sites, the clothe its super trendy, the size chart in all the products its perfect because help you to find the perfect size for you, and the clothe arrieved in perfect condition. Im a Shein love
They have a lot of good quality products and ship to Thailand very fast. I would recommend this website to my friends
All I wanted to do was exchange my swimwear, no refund just an exchange. Never ever again will i order from shein.com.
A waste of $30 dollars.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Cela fait bien plus de 4ans que j'achète de ce site et jamais aucune déception.
Il faut lire le détail des articles et les retours des clientes pour faire des bons plan!
Aujourd'hui je porte encore des vêtements acheté depuis 3/4 ans et toujours en très très bonne état!
Avantage: le site est très à jour avec les tendances à des prix de fou!
Je recommande for everyone!
I bought 2 times from this store and the products were just as described and same as the pictures. Verry satisfied
Bonne expérience avec le site, je recommande les articles qui sont de très bonne qualité, j'étais très heureuse de commander sur ce site. Je vais surement retourner au site
It's been over 2 months since I still haven't received the refund inspite of constant following up with the company. The customer care is so inefficient and unethical. Not only did they blacklist my account but also kept me hanging for the refund. They kept saying next week it will be done but it's been over 2 months now and still not received the refund.
This is the biggest fraud company. I ordered a lot of clothes for their website and they most of the products were damaged, they had stains on it, the buttons and zip were broken, the pearls had come out and it had some disgusting odor smell from it. I requested the company to allow me to return these products. They agree to accept the returns and when I returned the products they have kept the products with them but are refusing to pay me back the refund. Such a cheap and fraud company. Deserves to go jail for cheating their customers. Please buy at your risk.
I bought 2 times from this store and the products were just as described and same as the pictures. A very good quality and costumer service. The items arrived quickly and the most important part is that the sizes are true to sizes from America and Europe. You don´t have to choose a bigger size just because the products are from Asia. Choose always your usual normal size of clothing.
A long time ago, what I bought in Shein and I have never had problems with your clothes and your shipments. I always choose the fast shipping! The garments are of very good material and always mark tendecias, also has cheap and trendy clothing that's why I like it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!