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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1917th among Women's Clothing sites.
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I ordered last Friday & I havent had one update on any processing or shipping for my ONE ITEM I ordered. I cant even find my order on the website as if it doesnt exist! I contacted customer service and they have failed to help me find my order! My money was taken and thats the only email Ive received. Im very nervous & I just want to know where the hell my stuff is & when it will get to me. Worst online experience ever!
Ive ordered from this company 2 times so far and I love the cute and affordable clothes they have. The size sometimes run small so it's better to get one size up.
I ordered 13 items with express shipping because I needed it for a trip. It said 2-4 days so a I thought it would come in that amount of time. However it took 3 days to process. I asked for it to be processed so if you dont ask theyll take longer than 3 days for your order to process. The shipping started on 06/03 and came on 06/08 so thats 5 day, which isnt bad but plus the 3 day processing time is 8 days, when its supposed to be 2-4 the stuff is pretty cute though.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I have friends who have ordered from shein previously and had high reviews of it. I had browsed before but never actually ordered. I finally decided place an order after weighing all the good and bad reviews of the company. I ended up buying a little over 100 dollars worth of clothes. I was very excited to receive them, but then I was informed that one of the items was back ordered and it had slowed the whole process down. This was understandable, and I didn't think much of it. I figured everything out with customer service (which was actually very good and helpful). A couple days later, however, when I checked the status of my order, I saw that my order was not supposed to arrive for almost two weeks late even though I payed an extra $12.90 for the fastest shipping they had. When I contacted customer service again, they were gracious about it and refunded me the money, but I am still not getting my order for another week. I have yet to actually receive the clothes but I am still excited to get them because they ARE very stylish. All in all, customer service is great, style is great, shipping is horrible, and quality of clothes is yet to be determined.
EDIT: So two items have now arrived. So far I absolutely love them both. The quality is great and they both fit perfectly. (the two items SKU are dress******* and pants*******) More updates to come when the rest of the clothes arrive.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Le meilleur des sites chinois que j'ai testé avec un très bon rapport qualité prix
Tous les articles que j'ai achetés sur ce sites est de superbe qualité
J'adore et je recommande
Very disapointed. I bought rib knit crop fitted tea pink color, order No. CYY******* for@ 13.98 XS but your XS is huge, much too big, Helene Kaplan
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I have been shopping on SHEIN for over 2 years now, clothes they offer is very trendy and stylish. I always make sure to check other customers reviews and photos and to check the sizing charts before ordering and I am never disappointed. The clothes are unique and I always get compliments, when wearing SHEIN
Incredible shop. My sweater came right, same right and same as the site. Loved it.
My *******@blognatielesouza
Purchased a product... Size didn't match so returned the product have not received any refund... Horrible service... planning to complain in consumer forum
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The products are all very good, come in pictures! The quality / price ratio is sensational, highly recommended
To put it short. It is rubbish. Quality rubbish. Cheap clothes. Bad sizing. Stick to well know brands. Also one big problem uk return to BELGIUM! And you have to pay. Not on.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Amazing clothes at best price! I highly recommend;)
The table with the measures on the site is very reliable and allows you not to make wrong choices!
The site is really helpful giving a lot of details about all the products such as: description about the material and fabric, size & fit that is really helpful. Moreover the customer service is very helpful, replying pretty fast in any question. The packaging is great and so far we've never had any problem with the products that we've ordered!
I recommend this online store! Excellent choice, low prices, good quality, fast delivery around the world!
Uiteindelijk is de bestelling afgeleverd en ben ik keurig benaderd door hun klantenservice. Inmiddels nog een bestelling geplaatst. Ben benieuwd of het nu wel goed gaat.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
La calidad de las prendas esta muy bien. Las tallas me quedaron de igual manera muy bien. Lo recomiendo.
Had a great experience ordering from this site. Clothes were good quality and arrived pretty quickly. Over all I am very satisfied with the shopping experience and clothing it self, will be orderring again.
Dresses did not match size measurements on website. After trying to negotiate several times with me a refund of less than half of what I paid, I was promised a full refund, including return postage costs. I returned items and provided a receipt as requested by SHEIN. 8 weeks and over 30 emails later i am still waiting for money to be refunded. Dealing with a different person each email which is frustrating.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Me encanto el producto - Es tal cual como se muestra en la foto!
El talle me quedo perfecto y las medidas son correctas
Recomendable 100 %.
Me llego rapido y en excelente estado el producto!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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