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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I am beyond frustrated trying to contact a live person regarding my order. It was incorrect. All I want to do is get a refund. My account shows no purchase made therefore I cannot print the return label. I did a stop payment to my card! I will NOT let Shein get a single $
You have to order up in size - in my case I went up 2 sizes and most of it just fit. The quality ranges from poor to average - some of it so poor that it's embarrassing.
If you're order from Canada you will have to pay customs.
I will NOT be order again.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
They always have the latest trends for good prices. The online app makes it easy to pick what you love quick and easily.
I'm always looking for good deals and SheIn has it! I love looking at their products and have purchased from them. So far they have remained durable and I'm excited to see how long it can last!
Nice clothes. Clean store. Nice clothes. Clean storeNice clothes. Clean storeNice clothes. Clean store
Everytime I order from shein I'm always amazed by the products and the quality of them! I always order a lot whenever I shop because I'm amazed by everything!
The store is great I love to shop here I always shop here it's one of my fav stores it's super affordable as well
I love shein because it has lots of good stuff and great quality and I love the app and has clothes and bags and lots of stuff that is in one app
It would be nice to offer more styles that's offered online. I would want to try the sizes in store.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Love it super cute it's PINK! Can take pics and have a lil photo shoot. Must come in! Come early to see all the cute stuff!
Love shein! Always getting great deals on this app. So happy there's a pop up store! Most of my bathing suits are from here and they have the cutest body suits!
I love this store and I always shop from them they have great clothes with great quality. I have been shopping from here since I was a teen they shopping is amazing and I have never regretted with my order
Shein is awesome the stuff are affordable and trendy i love the pop cause i could see the stuff and try them on
Shein is really cool. It is very inexpensive and hip cool trendy store. It has good quality and over a lot of selections to choose from. I highly recommend!
Easy to navigate. Fun pop up great quality great price. What you get in store and online is all the same quality. Workers are fun and excited
I love love love this shop! Such cute clothing for super cheap! I've bought so many different clothing items and swimsuits from them.
1. You can't figure out the correct size; for the same posted size and type of outfit the posted measurement varies wildly, over 10" (!); and in reality you can add another 4-6" (I measured a couple of tops I ordered).
2. You can't contact them and talk to a person; the so-called Chat leads to FAQs and no phone number or email address are available.
The only "good" thing is a ONE TIME free return. Considering the sizing mess they should have free returns all the time.
The customer was contacted and the issue was fully resolved to the customers satisfaction.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This reviewer has not provided information to show they had a genuine experience with our company.