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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Tiffany Y.
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If you're looking for affordable, on-trend clothing- Shein is the best! Extreme bargain hunting and freebie finding is my jam, and there are so many items on their website for bottom dollar- you can even get a lot of cute tops for just $4! :)

Date of experience: September 9, 2019
TT
1 review
27 helpful votes
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Shein Reshipped Missing Items
September 13, 2019
Updated review

After posting this review on SiteJabber, a Shein Rep immediately got into contact with me. She was very helpful and kind and ensured that the missing items were reshipped to me. She was never hostile nor questioned the truthfulness of my review. She asked that I indicate all the items that I did indeed receive (I sent pictures of them) and then she immediately reshipped all the remaining pieces which were missing. I received all the items within 7 days after she placed the reshipment so that it came RIGHT BEFORE school was scheduled to start back. This is amazing customer service from Shein. I really recommend them.

Date of experience: September 9, 2019

Missing Items
August 20, 2019
Previous review

I order over $200 USD of clothes from Shein in preparation for law school but once it arrived, I realised that half of my order was not shipped to me. If you are ordering from this website, DO NOT ORDER IN BULK. Do not let the cheap prices fool you. HALF your order might not be shipped and then it'd be like paying full price on a much more reputable website. Save your money for elsewhere. I would not recommend ANYONE to place large orders on Shein. I want my missing items sent NOW! I am now without crucial clothes for school. I don't know what to do because I don't have any money left from my school budget. I spent it all on this website. This is absolutely robbery! I am devastated.

Date of experience: August 17, 2019
Canada
1 review
0 helpful votes
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Such a useful app!
September 12, 2019

It's already so affordable, you even get notifications to know when you can get more for your buck and it's really too good looking!

Date of experience: September 8, 2019
Hawaii
1 review
0 helpful votes
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Cute clothes
September 12, 2019

Such cute and trendy clothes, great for anyone and there are so many great styles and different colors

Date of experience: September 8, 2019
New York
1 review
0 helpful votes
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Shein is so good
September 12, 2019

I love how everything is so nice and comfortable. There's so much variety and trendy things. I love that i can find everything i need for every event.

Date of experience: September 8, 2019
New York
1 review
0 helpful votes
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Great popup store
September 12, 2019

Great store with lots of trendy styles. Great clothing options and accessories. Love the styles and very cheap!

Date of experience: September 8, 2019
New York
1 review
0 helpful votes
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Amazing and fun
September 12, 2019

Everything was great! The music to the clothes and sales associates are all super nice! I really love how the clothes and jewelry are all affordable and you can wear it all multiple ways which is always a big win win!

Date of experience: September 8, 2019
New York
1 review
0 helpful votes
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Shien review
February 18, 2021

Shien is a great store to shop in with amazing fashion styles at a great price. The clothes are true to their size. I have ordered shirts for office wear as well great dresses for parties.

Date of experience: September 8, 2019
New York
1 review
0 helpful votes
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Diversity in sizes
September 12, 2019

I love that they have all sizes for all different type of people. I also love the different types of styles. I went to the pop up and couldn't stop looking at all the clothes.

Date of experience: September 8, 2019
Germany
1 review
0 helpful votes
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Shein always makes me look unique and fashionable. On top of that, the clothings are adorable so I could tell my friends to buy anything they want.

Date of experience: September 8, 2019
Washington
1 review
0 helpful votes
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I popped by here at a pop up event and was charmed by the items in the store. Check out the West Broadway store to see for yourself :)

Date of experience: September 8, 2019
New York
1 review
0 helpful votes
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Shein POPUP
September 12, 2019

This SHEIN POPUP is so cute and lovely! Just ahhh! I love it! I'd come back def again! Worth's very penny!

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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Love Shein
September 12, 2019

Love Shein! Very cute stuff, all affordable and in varied colors. Sosososo cute and constantly updating their stock. Latest trends

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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Always free shipping
September 12, 2019

I love the affordability and the refund policy for them. I've orderes numerous time and havent ran into any issues with process of checking out and refunding.

Date of experience: September 7, 2019
Pennsylvania
1 review
0 helpful votes
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Quality & Cheap
September 12, 2019

I love this shopping website! They have great customer service and deliver everything on time! I have a million orders from here.

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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I love it
February 18, 2021

Good quality. Good price. Thank you SHEIN for this amazing product. You save my life and make it easier.

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
Follow Hira K.
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I love shein! I've made many purchases and they always deliver quick and the quality is stunning! Some of my best outfits come from shein and the best part is it's affordable.

Date of experience: September 7, 2019
Germany
1 review
1 helpful vote
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Amazing
September 12, 2019

Customer service is always on point. Once you figure your size it is always on point as well. Material vary a but is always in the details and truthful!

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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Amazing
September 12, 2019

Amazing so many things! Clothes, jewelry, accessories! They literally have everything! Omg it's overwhelming in a good way!

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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Great app
February 18, 2021

Love the app easy to use. Helpful and easy. Look and buy, it's simple as that. I would use it again. Definitely.

Date of experience: September 7, 2019