Ordered a pair of pants for my teen daughter to wear to a special event. They arrived quickly after paying and extra $12.99 for expedited shipping. When they arrived we were disappointed to see the item was missing a belt and also torn beyond any kind of repair. I contacted SHEIN immediately to process a return and replacement but because the item was going to arrive after the event. I requested a full refund instead. Their policy states the do not refund shipping charges however when sending a damaged item, they should make exceptions. It is poor business standards to send out damaged items and expect the customer to pay. I will be disputing the charge and will not order from this company again.

I loved Shein up until this summer. I placed an order back in July and I received all my items except two dresses that I ordered. When I look on the app it says my items have shipped, however they have never moved from the warehouse since 7/10/19! I have tried to contact SHEIN and every number is out of service and the LIVE CHAT is very fake. NO one to get in contact with to remediate the issue. This company is a scam and I will never order from them again.

I have ordered a lot many products from shein. But with there footwear collection size is an issue.
I am EUR40 (which many girls are), but they dont have many collections in this size.
I ordered EUR39 in a hope that it is gonna fit but it is not. I had to return. If there would have been size 40 i would have ordered it.
There are many reviews on that product stating that size wasn't there and many of the girls must not have even purchased due to size NA.
I really want shein to stock one of the best product in size EUR40. Many of the girls out there want that. Product no is ******* and sku is shoes*******
Shein its a request to look at this review and release size 40 for the products.
Please shein.
I will give 5 stars as soon as it considers it customers request

I made an order on their website, looked legitimate. Ended up with my card being charged and did not receive the product. Went through the hassle with my bank to get in touch with the company they ended up shipping me the product that I had ordered and they are the cheapest things I have ever seen. All the writing on the box is in Chinese the size is not right and forget trying to return something they do not honor their returns. Had to go through I bank again and have the charge reversed. Through the item in the trash with even wanna give it to anybody was so embarrassing looking. Looked like I bought it in a dollar store.

I have been buying from shein since 2016. There were few disappointments with the material, but you get what you paid for. My biggest disappointment is when they made a mistake of shipping my order via US and asking me to pay $31 for customs clearance. I have always received my orders from china to Canada without any problems for clearance.
Why would Shein sent via US and make me pay? Why not send through the same channel? Why would any customer pay for your mistake?

Sadly while they list themselves as having a US base, and make it seem they are shipping from the US, as I recently learned they do not. They ship out of Chine and I'm willing to bet their US warehouse is less a warehouse and more just a US address. Sadly this means I did not get what I needed in time. Customer service with a live person is also very hard to find. The lack of information, and misinformation about their location makes buying from them very difficult. Hopefully I will be able to return my purchase.

Shein is a deceitful website, parading white models in clothes as if it's a US site. My order was delivered in a timely but the actual clothes were shocking, they were poorly constructed and you can see the low quality of the materials used especially for the cotton type clothing. Some clothes had string hanging all around, 1 shirt had a weird stain and one button was broken on it. Secondly shein split my order package into two without contacting me, no where on their website states that this a possibility. After splitting my package and shipping them separately they agreed to stand the expense for 1 of the packages since my order usually go to a shipping company in florida and I then posted to me in the Caribbean. Imaging having to pay customs and duty for 2 packages 1 only containing a single shirt all because. So I'm advising anyone who wants to buy from shein to think about it long and hard because it's all a lie with them.

When I first was introduced to this company I was excited. The clothes are affordable yes and some of the clothing actually has good material. However, I order eight items from them and had to return three of the items. Two skirts and one pair of shoes. The shoes were my exact size but simply just did not fit and the skirts were not good quality. I understand this happens and I appreciate the free return. However, it's been a week and they've received my returns and I haven't received my refund. I contacted customer service via email and Instagram and I didn't get a response in over 5 days. Then I finally get an email stating I can receive my refund between 10-30 days. I have ordered items from all over the world and never waited longer than a few days for my refund. Their lack of communication and refund time is the reason I"ll have to reconsider before ordering from this company again. If I wanted to order again I would have to wait 10-30 days for my money to get back to me or I would just be giving you all more money and hoping that my next order fits.