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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Shein
October 23, 2019

Love shein! Best quality of clothing! Wish the dallas pop up was longer! And more stuff! Custard service also great!

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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It's good
October 23, 2019

The stuff is exclusive and I like their unique designs. Excellent accessories and footwear
I like their two piece suits

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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Perfect
October 23, 2019

Pretty good store every one was pretty nice and lines move fast fitting rooms move fast as well definitely will come back

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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Fabulous
October 23, 2019

Love it so much. Would shop again. Loved the pop up shop. Friends came yesterday and loved it.

Xoxoxoxoxoxooxoxoxo

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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SHEIN pop up Dallas!
October 23, 2019

Loved it! Waiting for y'alls next one! Lover all the items you guys had. Hope y'all have a spring pop up! I also love the app much more than the site!

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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Great Online store
October 23, 2019

Everytime I have an event to go to this place always has what I'm looking for. Will continue shopping here. Love it!

Date of experience: October 20, 2019
Texas
1 review
0 helpful votes
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Good stuff
October 23, 2019

Found a few great buys and cute clothes! Cute clothes at an affordable price! The pop up in Dallas was so cutely decorated we had a great time!

Date of experience: October 19, 2019
Germany
1 review
0 helpful votes
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Great
October 23, 2019

Loved the pop up! Super great products and super friendly staff. Had a great time! Definitely would love for you all to have another pop up soon!

Date of experience: October 19, 2019
Texas
2 reviews
0 helpful votes
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Shein pop up
October 23, 2019

Amazing and fun environment with very nice staff providing us with anything we need. I love shein they're prices are amazing

Date of experience: October 19, 2019
Texas
1 review
0 helpful votes
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Awesome clothing!
October 23, 2019

Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it

Date of experience: October 19, 2019
Texas
1 review
0 helpful votes
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Love SHEIN
October 21, 2019

Clothes are always affordable and always so stylish and cute if you're looking for good clothes and affordable prices this is where you need to be.

Date of experience: October 18, 2019
Texas
1 review
0 helpful votes
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Love shein
October 21, 2019

Super happy they had a pop up shop at Dallas and excited to see all these amazing clothes face to face! Will be back tomorrow super early to get more things!

Date of experience: October 18, 2019
Germany
1 review
0 helpful votes
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Polite and Super Cute!
October 21, 2019

Loved the pop up wish it could stay :) I walked in and located everything super quick. Everyone was so nice and the clothing was super cute!

Date of experience: October 18, 2019
New York
1 review
0 helpful votes
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Great service!
October 21, 2019

Aside from all the cute affordable clothes, the staff was super helpful! I would definitely come back. I hope SHEIN comes back to Dallas soon for another pop up!

Date of experience: October 18, 2019
Texas
1 review
0 helpful votes
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Love this
October 21, 2019

Such a cute pop up! I love Shein clothing and order from them online all the time! They have great clothes for very affordable price!

Date of experience: October 18, 2019
Germany
1 review
0 helpful votes
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Pop up Shein Dallas
October 21, 2019

Very cute! Well displayed and eye catching. I came a little later in the day so a lot of things sold out quick but I did get to purchase that excited to wear!

Date of experience: October 18, 2019
Louisiana
1 review
0 helpful votes
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Go to a pop up
October 22, 2019

Go to a pop up and I promise you will shop online. The have great products and the price is really good!

Date of experience: October 18, 2019
Canada
2 reviews
3 helpful votes
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Such a Pain in the Butt
October 21, 2019

The prices are too good to be true. There will be items that are not sized properly and may be damaged or poor quality. It will cost you a fair amount to ship it back in order to receive a refund.

Date of experience: October 17, 2019
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
2 helpful votes
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I tried to contact customer service 1st day i recieved my order to return some items but no answer however they reply to refund me the shipping fees only when i reviewed a negative feedback

Date of experience: October 17, 2019
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Colorado
2 reviews
7 helpful votes
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Cannot Return Items
October 16, 2019

SheIn sucks! I bought an item and the tag in the box says it is not eligible for return. When I bought it, it didn't say final sale anywhere. TOTAL SCAM!

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2019
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!