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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1899th among Women's Clothing sites.
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I ordered so many times, once from their website and then from the app and it works really well. Shipping is fast and they always have special offers
A huge assortment, bright clothes, daily news and fast delivery. I almost stopped going to offline shops :)
Good afternoon, I made an order on the site, I liked the choice of dresses. But it's hard to find a pantsuit, there's not even a section on the site. I also ordered a bag, but it's hard to find, since the models are mostly black and miniature, but I like bright and voluminous ones.
Wonderful store! Very reliable in every way: for payments, for shipping (everything comes perfectly packaged and protected), the clothes are just as described and the sizes are very accurate according to the size chart, I love it! In addition his designs are very original!
Cuando entre a Shein vi que era perfecta para mi y mi familia, facilidad para búsqueda, buena descripción de los productos, está todo en una misma página, buen precio, rapidez en la entrega y si no te gusta algo lo puedo retornar free.
I won a cupon code with a christmas competition. SheIn wrote me the day of the extraction and in one week they wrote me de cupon code.
The prizes are all affordable and the quality of the clothes is amazing. Also the shipping is always faster then expected. One of the best clothing sites out there. 100% satisfied.
Envío rápido, calidad acorde con los precios, aunque a veces sorprendida por superar mis expectativas. Estoy satisfecha con casi todas las prendas que he comprado. Lo recomiendo!
I'm Dealing with shein since 2016. After many fights with them and deleting their apps many times. I download it again as I have a hectic life and no time to shop in the mall.
I gladly say I'm deleting their app and never EVER dealing with shein again ever, they are rude ungrateful mf.
I've been ur client since no one heard of u and I ordered with thousands of dollars but u have the rudest and dummest call center and chat service ever, in my entire life I have never met employee with less IQ then employee shein I swear to god.
I gave many clients but I know how to make looose thousands of clients, with the way you are running things u won't stay long in the market and there's many competitors never forget that.
Shein you are a disappointment to the fashion world.
I ordered great quality shirts for a wonderful price. They all fit true to size too.
I am a loyal customer to SHEIN. However, on one of my orders, I was shipped only 1 of the 2 items I had purchased. I know it is only for a small amount of money but I was really wanting this product and am Leary to "repurchase" it. I would like to see this be made right.
Dear Kayla,
Did you still need assistance with this order?
It's been a month already. They authorised the refund, received the returned good but refuse to refund the money to my PayPal account as originally agreed. I will never buy from them again. DO NOT RECOMMEND.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a winter coat. Received it and it was totally the wrong size so I retruned it. It has been over a month and no refund.
Dear Kathy,
We have sent an email from [email protected].
Shein is a great brand, products have good qualità, cheaper prices... so good quality andò good prices!
I bought 2 times, payed for delivery, but never coming, trying Manet times to speak with someone, many times Mariel says call to troll!?
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
It's the first time I win! I love the clothes of she in, the quality and variety that she has I am very happy. And my order has arrived. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️