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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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I love SHEIN so much. It's full of variety, cheap& trendy. I would love to be an ambassador for SHEIN so I can share my fashion ideas and experiences with my friends and followers. I've known them for 5 years and every moment is amazing.
I love Shein! They're professional, affordable and always have what I'm looking for! I love buying my family's gifts from them as well!
I have been shopping with SHEIN for the past 2 years and I have had nothing but positive experiences. SHEIN is an amazing online fashion retailer that offers clothing, accessories, shoes, etc at reasonably affordable prices, and there's is something to meet everyone's taste in style with the large selection of styles they have. The clothing is made with great quality material and usually fits perfectly, as well as the accessories and shoes I've purchased in the past. I will continue to shop with SHEIN as it has become one of my favorites brands to purchase fashion from.
The clothing is very comfortable and everything fits.
Of course there is a long shipping time, but it is absolutely worth it!
Everything is handled quickly I really enjoy the site and all the products. It's easy to use and keeps up todate
Excelent service, so nice the person.
Was fast the wait for my coupon thanks so much Shein Always with a great service costumer
Prices are so good and shipping is so fast even if it's just standard shipping, can't imagine how fast express is!
First of all- they probably wrote ALL of these positive reviews on here. If I could rate them a zero I would. I followed their return process to a "T" and was never credited any points or store credit. You can't get through to any "customer service". There's no phone number to be found. The live chat help is a joke. It's a robot that doesn't answer questions. So they kept the merchandise and my money. You can see from the photos my original order, the processed return, and the note "refunded", yet there are no credits on my SHEIN account.
My favorite store. I only shop here! SHEIN is the absolute best when it comes to clothes and just making their customers happy all around
My order APL******* was lost or damage it disappeared since November 21.
I contacted many times your costumer service, just received lies and excuses.
Yesterday I submitted a ticket to have my money refund in my PayPal account. And someone told me that the money will just be refunded once you received the order back!? Is this a joke? Per your app the deliveries to Qatar take a maximum from 10 to 12 days (businesses days) gone today 14 businesses days! The refund is made according to your website to my PayPal from 2 to 7 days, it doesn't says anywhere that I will need that the totally lost parcel that I ordered back to your warehouse to be Refunded!
This is your problem with the delivery company aramex, that till today you never contacted successfully to know where my package is!
This is a way to steal money to millions of people that see their packages lost by your responsibility and aramex and never see their money back! Do you think I will trust in a company Shein that since the beginning lied to me on costumer service in tickets on the app to tell me that my lost order arrived to your warehouse to give my money back?
Of course not! I will go to the last consequences in social media with all my audience across all the world, PayPal, my Qatar bank account to see my money back and to show how you play with people to keep their money when something goes wrong!
Is a shame! That you steal and play with honest people that trusted in your app and brand and that you assume your responsibility and the responsibility by the company that YOU use to delivery!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I love so much your Clothes and accessories. Most of the item is in great quality and the customer service are very caring and fast.
I'm really impress how helpful SheIn.com is on Instagram. It's the social media I use the most and they always have helped me in any purchase trouble I get and with any giveaway they have made. The only problem is that answers come late because, I guess we are in different UTC.
Stylish, Reliable, Suitable, fast delivery.
I have ordered many times and I was always completely satisfied. Good quality at a good price. I am a SHEIN addicted woman now!
I love you guys so much
I just wish you had more colors and trends for rhe plus size like you bring for the thin girls
And also wish youbyou had evning dress fir events for the pkus size
You great!
Everytime im wearing things of ykur website i get a lot of compliments
Thank you thank you thank you!
I am super impressed with this company. Top trends, countless options, wonderful service, and can't beat the price. UNBELIEVABLE.
At the beginning I had some inconveniences to use a gift card, but the customer service is excellent, I sent them a message and they answered it very fast and kindly guided me to solve the problem, now I'm already waiting of my order. Very excited!
An impressive amount of clothes with which I can achieve a wonderful style. The quality is good and the shipping is super fast, I have had great satisfaction since I started shopping.
Love Shein,
Great clothing, affordable and fashionable.
Variety for all. Even for the home. You also win points with your purchases to use it for future purchases. Delivery quite fast. So go shop and experience it for your self. I'm in love Thank you Shein
The best online shop in the world. Cheap price and good quality. A lot of people love it and you'll love it too
The only complaint i have is that delivery time is so long, other than that this site is perfect. I love the convienence and low prices. And all the clothes are so cute. I would definitely say delivery time is a little too long though.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️