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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Helpful, friendly and fixed my issue. They really want to make all customers happy.
The material although Very comfortable attracts all material to leave tiny speck balls. Before even washing for the first time, I noticed white
Little frizz balls attached on the bra. After washing it, it was worse. I have a photo look below
How do I get a refund on 3 bras?
Very comfortable. It is soft on the skin and there is an extension that is very useful tailoring its size to my needs.
Aww. This is music to our ears, Maria! Can't wait for you to try more! :)
I bought my first two bras with a great deal of skepticism. I have purchased items from Instagram and FB ads before and found them to be totally wanting and often the poorest quality ones are from companies outside of the US. I was grateful that this company is a US company and even more grateful that the bras were great! I love them. Comfy. I actually purchased two more. I did read the comments to see if the sizing presented was accurate and ordered accordingly. The first two were sized as advertised (I always order one size up on most bras.) The prices were remarkable good also.
Reaching out to me to ask about the product I purchased. Suggesting what could fit me better and following up on a return. Your customer service is top notch.
I was skeptical about a wireless bralette, but Shapermint changed my mind! This is the most comfortable bra I've ever owned and I can wear it with confidence. It has great coverage and support and delivery was prompt.
Love my purchases, great fit and quality. The customer service is excellent and communication good. I am so pleased I took the step to buy from them.
Ordered in beginning of January and still have not received my order, nice to be ripped off!
Whaaat? Oh, no! Sorry to hear that you still haven't received your order, Donna. We'd love to take a closer look and see what happened. Please send us a DM here: http://m.me/shapermint. We'll replace it for free!
I've been struggling to find a 'proper' but comfortable bra for the last few years. I think I finally found one. I've been wearing TrueKind comfort bra since it arrived and for the most part I forgot I'm wearing a bra. I fell 'all tucked in' but not to the point that I want to be untucked. Just nice and comfy. Only one exception is I wish the straps were adjustable. I feel they are slight too short and if I could adjust then it would be perfect. Looking forward to my next order.
Finally, the search is over, pretty. Let us know if you need a different size, and we'll have this sorted out. Just send us a DM with your order info through this link. http://m.me/shapermint
Only thing I'm disappointed in is that the band under the bra. It wants to ride up on my ribs cage. It won't stay down so therefore I have to keep pulling it down.
Oh, no. Don't worry, Brenda. We'll have this sorted out. Perhaps a different size or style would help. DM us your order info. http://m.me/shapermint We'll check this for you.
The quality and value have surpassed my expectations
Shopping experience very good. Like the bras a lot, quite comfortable.
Bought bras for my daughter and myself. We love them!
Wow! Love hearing this, Stefani. :) Let's make it a 5 star. If you need help with your purchase, just send us a DM here: http://m.me/shapermint.
I love the camis and the tear proof tights! Super supportive and comfortable! Costumer service is above 10 stars! Wonderful company and wonderful products!
Really great. Good customer service
Like it. Waiting to see product its on the way
This cami really holds you in. I normally wear a medium but got a large and it's really tight. I probably should have gotten an Xlarge.
Don't worry, Barbara. We're to help you find your best fit. DM us your order info through this link. http://m.me/shapermint We'll have this sorted out.
There is no way to adjust the straps. The bra is pretty comfortable but I was happy to take it off at the end of the day.
Worry not, Teresa! We're pretty sure that there's something in the Shapermint marketplace that would work better. Exchange is on us! Send us a DM with your order details. Here's where: http://m.me/shapermint.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Uh-oh! That shouldn't work that way, Athena. :( Don't worry, we'll help you with the return process. Just send us a DM here: http://m.me/shapermint anytime!