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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I bought the cami and it is amazing it folds me in with out feeling like I cant breath. Very comfortable I wear it everyday. I did take their advise and ordered a size smaller than what I am and it is amazing. Will be buying again.
My shape wear fits well and stays put! I would recommend this product to anyone who wants to feel more confident.
I ordered twice from them, some how I received two items. Was quickly credited... and told to keep and enjoy the other, I was pleased and impressed. The second order was followed by an email to confirm that I was satisfied. Very surprised...
Does not roll down, and shapes you. You will not be disappointed. Make sure you order the correct size.
Unlike other online merchants, Shapermint had a positive & instant response for my return and my exchange request.
Fits great, makes a big difference covering up the lumps and bumps. I would recommend it to all my family and friends
My order never came although they said they shipped it. Spoke with customer service and sent me my package right away! I have already ordered another one and recommended this to all my friends! Awesome job!
Love it! Awesome fit! The girls are happy! I bought one for my daughter too and she's happy with it too!
These undergarments has transformed my life by just being able to cover the areas that undesirable. We all have imperfections but with this product it is perfection. Thank you for changing my life without changing me!
Great product, good customer service. I've bought from this company for awhile now. Do not like the bras at all but I love the underwear.
Product fit very well. Shorts come all the way to under bust line, so so overhang showing. Very smooth all over. Also they shipped extremely fast. Got them in time for wedding I was in
This exchange was quick & easy. The customer service was focused on how to help. I got my replacement in no time.
I love the Shapermint is really work is really soft don't roll went you sitting down or moving I really recommend went put the dress is don't show anything
I had to return two items because they were too small and I was very impressed with the return process and speedy turn around. I'll buy from here again!
Not only does it do what it is said to do it is super comfortable. I do not like the hand wash part of it but it is, what it is.
Customer service is quick and thorough. My exchanges were handled fast. These items fit well and are very comfortable!
This is really nice! Stay in place and comfortable!
Look great under a dress or pant! Easy to put or to remove
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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