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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I absolutely LOVE the way these shapermint leggings make me feel! They're comfy and keep everything in around my tummy area, making me feel like I have a much more tones silhouette. The only drawback for me is that, even with the silicon control top, the top does still slide down a bit and after just two wears (being careful not to let them go in the drying, only washing on cold water) the silicon control top is already starting to wear down.
Absolutely love the bras and the leggings. I had trouble with sizing initially (the brand runs small) and it was a cinch to get my correct size. Great product, great value.
Your awesome feedback got us sporting big smiles, Blanca! Keep spreading the love. Stay awesome!
Smaller than expected. Straps dig into shoulder as well. Ok product. Expecting better.
Hi, Monique! Don't worry, we can just exchange your tank top to a different size for free. Please send your order number to us through Facebook Messenger so we can take care of it. Here's the link http://m.me/shapermint
I was excited when I reserved the package. So I didn't think I would need the paper work so I threw it out. They have cups and I have 2 tits that are different sizes. So I can't use cups.
So I tried to say the same thing and no reaction. I was even at your robot. So I was wondering how I could send them back and get my money back
Oh, no. So sorry for our late responses, Carla. We've been receiving a huge volume of inquiries lately. But don't worry, we truly do our best to get in touch with you shortly. Kindly DM us your order info here: http://m.me/shapermint We'll have this sorted out.
The bra is comfortable and supports pretty well. The straps are stretchy but can't be adjusted, and the bra does ride up in back after a while. It's a decent bra but not life-changing.
Thanks for sharing your experience, Jan. We're happy that you loved how comfy it feels, and we'll take note of the feedback you mentioned. Our FREE exchange will be there in case you need to try a different style and brand. DM us anytime here: http://m.me/shapermint
I tried it on and it feels very secure as if it's not going to roll down. It also keep all of your imperfections smooth and in place when I tried it on with a dress. I ordered one size up than what I normally wear in panties and it is a snug fit. The exchange process is hassle free.
Awesome review, Judy! It means so much when our best customers share their awesome experiences. Keep rocking those outfit, gorgeous!
The experience was good and the product is wonderful. They are so comfortable.
Everything i ordered fit perfectly i was pleased with my order and i will definitely order again.
Your satisfaction means everything to us, Talisha! Our hearts are full of love. Keep spreading the love.
3 days now n I'm still waiting for someone to call me. *******023
So sorry, Colleen! Can you tell us how we can help? Send your order number to us via Facebook Messenger too so we can look into it. Here's the link http://m.me/shapermint
I could sleep in this bra! It's comfortable, yet does the job!
Thanks for spreading the love, Ginny!
Had a defect in one of the bras I ordered and it was replaced without question. One styler didn't fit properly and I was offered a replacement immediately. Good service and courteous representatives.
Loved it the first day until it started to roll up. Was a large and I am 36 DD but thin build with long torso. It could have been a litter bigger in the breast area and a tad longer for the torso. Will still wear it but just short periods... not ideal to actually work in it because it constantly rolls up from the bottom.
Material is great and not too tight on waist. Can wear low rise jeans with it.
Thanks for sharing your experience, Tamara. We promise 100% fit guarantee, so we'd love to turn this around. Let's exchange it with the right size, style and brand that would suit you better. Exchange is on us. DM us with your order details here: http://m.me/shapermint
Soft & breathable. Holds a 66-yr olds DDs just fine. So tired of pinching & underwires. These bras are just soft & comfy.
I received an order that I didn't place. The Customer Service representative couldn't find any record of it and told me to keep or donate the items. Wow! They're not my size and I've got them in a bag with other clothing items to donate to ABCCM in Asheville, NC, a wonderful organization. Thank you, Shapermint!
Oh, wow! We're so happy to know that you found a good home for the items you got, Elizabeth! Thank you and stay awesome!
I must confess it took me a few days to try my neck scoop Cami. I was not sure it was going to fit me, lol.
Well... followed the instructions on how to put on the cam, and it was so easy and it fit beautifully!
I am so grateful to have access to this amazing product!
We are grateful for your kind words, Patty! Thanks for sharing your review. Keep rocking your cami!
I love my overstated confidence when I feel pulled together wearing my Shapermint garments.
Music to our ears, Catherine! Share the love to your family and friends. Give them 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
You’ve got us sporting big smiles, Maria. We stand behind the quality of the shapewear we carry from our very best brands and wants to make sure we meet your expectations. Refer a friend now! Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
Sorry you didn't like your shapewear, Irina! Maybe a different size will be better on you. Can you send your order number to us via Facebook Messenger so we can get you a free exchange? Here's the link http://m.me/shapermint
The bra was very comfortable and the ordering process was easy. I received the product quickly. Very interested in other products
Your satisfaction means everything to us, Lisa! Hearing that you had a great experience is the best thing we could hope for. Would you like to become one of our Brand Ambassador? Sign up here: shpmint.com/ambassador
Great customer service and quick delivery. The bra is comfortable
We are blushing, Glenda! Thanks for sharing your awesome feedback. Stay fab!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Rebecca! Don't worry, let's replace your leggings for free. Can you send your order number to us via Facebook Messenger so we can take care of it? Here's the link http://m.me/shapermint