On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love my new shapermint. It fits perfectly and hides my fat well.
Everything fit perfectly and I am very pleased with the quality.
I bought these in 2 colors and it's amazing how well they fit. The black pair doesn't have as much stretch around the legs and is uncomfortable wearing it for a long time
I am satisfied with the purchase of Empetua. It fits nice and snug around my waist, it goes up far enough to cover most of my back bulge and it stays in place most of the day.
Love my items and also they are comfy bought 10 items best money spent
I've made two orders already. I love your bras.
Victoria's Secret can eat their heart out. I'll never go back to them. Your bras are way more comfortable, and less than half the price.
My first order didn't fit and when I informed them they graciously exchanged it for another. I have ordered again with great service.
My straps on the bra don't stay up. They want to fall off my shoulders and roll. Also the padding always n red adjusting when I put the bra on. It is very comfortable to wear other than. The strap problem.
The first washing the bra unraveled and came apart. Im very dissatisfied and will not be purchasing from them again.
I look amazing in my clothes thanks to Shapermint and I have recommended Shapermint to all of my friends. This is my 3rd purchase from Shapermint and I have never been disappointed. I am one satisfied customer.
The experience was done completely with ease.
The online ordering, the receiving on time, and of course the wear, all done with ease
See above. Will write a review when things calm down.
Nothing can be better than Perfection! It fits so perfectly that one will enjoy life no matter what shape they are!
They are wonderful under garment! I love it! I'm almost have enough to wear. Everyday of the week.
A very comfortable garment.
I have tried several times to contact customer service to report that one of the items I ordered and paid for was not received. I am unable to speak with a real person and all I receive are automatic/canned responses that are neither relevant nor helpful in resolving my issue. I simply want someone to either ship to me the missing item that was supposed to be included in my original order or to give me an immediate refund, however I am NEVER able to connect with a person. The company has a great concept, however their customer service is horrible. Based on my experience with not being able to get my issue resolved, I will not purchase anything from this company again.
Sorry for the trouble, Lai. Allow us to make it up to you. Please send us your order details so we can send you your missing item. Here's the link: http://m.me/shapermint.
I must say I am a happy camper! I am so satisfied with my Shapermint product that I order. Will be buying more real soon. What I really love about Shapermint is the way they hold you in. I am very impress. Now I can wear articles of dresses, skirts, and pants that I could not even wear before. Thank Shapermint!
Best shaper ever backed up with the best customer service! It runs on the small side and it was already outside the return window when I realized it. I tried to exchange it and they were all nice and sent me the bigger size without questions! Thank you Shapermint!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Here to help, Louise. Please send us a DM through the FB messenger at http://m.me/shapermint, so we can help you get the right fit for free. Thanks!