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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,382 reviews

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Florida
1 review
0 helpful votes
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Not happy
January 3, 2026

I received my merchandise. Nothing fit. I've tried to contact your company several times via the contact number to no avail. I could not figure out from your website how to do a return. This is very frustrating.

Date of experience: December 23, 2025
Illinois
1 review
0 helpful votes
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I bought the shapellx air slim bra and it is everything
January 3, 2026
Updated review

I love love shapellx they are very professional and thier professional products are top tier I will always ship with shapellx for all my body shaping needs

Date of experience: December 23, 2025

I love shapellx products!
December 18, 2025
Previous review

I have always had a positive shopping experience when ordering from shapellx i wouldn't ordering from anywhere else

Date of experience: December 8, 2025
New York
1 review
0 helpful votes
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The zipper keeps popping open
January 3, 2026

I love the ease of putting on but sometimes I can't connect all the hooks. When I bend over the zipper pops open where the hooks don't fasten. Ugh. Frustrating to me because I am fully dressed and have to carry on and hope the rest holds it together, which it does. Thank God!

Date of experience: December 23, 2025
Georgia
1 review
0 helpful votes
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Wow!
January 3, 2026

This product does exactly what it says it does. I was very surprised that it didn't roll down. It kept everything in place and it was comfortable. I should've sized up.

Date of experience: December 23, 2025
California
1 review
0 helpful votes
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Do not love...
January 3, 2026

I'm disappointed in the product - I had to order a size that fit my waist measurements, but then it fits me nowhere else (loose and baggy in the legs). I wish you could order to your body shape. I also ordered the waist cincher, but it's too small. Just really disappointed

Date of experience: December 23, 2025
Arkansas
1 review
0 helpful votes
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Expected Fit/ hurtful boning
January 3, 2026
Updated review

Love the idea behind the product and what it should do, the sizing was spot on if you know your measurements ( key) comes seamlessly under bra line no gaps. ( Long torso) M ordered 170+ in weight shorter than 5'7 height and curvy. Experienced I stand wedgy, did not rest and stay under pelvic crease as shown. Overall - good product just not perfect for me.

Date of experience: December 23, 2025

Thank you for continuing to make it better!
December 18, 2025
Previous review

Bras aren't great but shapewear keeps getting better

Date of experience: December 8, 2025
Georgia
1 review
0 helpful votes
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Later with no notice.
January 2, 2026
Updated review

I ordered almost a month ago. Week 3 of no shipping confirmation and I reached out and was told it's on back order. Offered a discount do my next purchase but code doesn't work. Finally received partial shipment and it was defective

Date of experience: December 23, 2025

Inconsistent
November 4, 2025
Previous review

I've ordered the same item 3 times in a row and received three different items even though I've ordered the same item

Date of experience: October 24, 2025
Virginia
1 review
0 helpful votes
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They don't always get it right
January 2, 2026

My last order was disappointing and ShapeLLX made it impossible for me to return and exchange. This order would determine if I am coming back or not. We shall see

Date of experience: December 23, 2025
Tennessee
1 review
0 helpful votes
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Comfortable Undergarment
January 2, 2026

This undergarment was comfortable and made me look smooth in the mid area and the thighs. I didn't feel like I had anything on under my clothes.

Date of experience: December 23, 2025
Minnesota
1 review
0 helpful votes
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Don't fit
January 2, 2026

Didn't fit. Want to return. Waiting on information on how to return.

Date of experience: December 23, 2025
Pennsylvania
1 review
0 helpful votes
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It didn't pull my tummy all the way in
January 2, 2026
Updated review

Didn't like the fit, was expecting a little bit more.Pull or tuck on my tummy. Would recommend to someone that has less tummy fat than myself

Date of experience: December 23, 2025

Great product
December 21, 2025
Previous review

Great product

Date of experience: December 11, 2025
Ohio
1 review
0 helpful votes
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Nice product
January 2, 2026
Updated review

Customer service was great. I reached out via chat to inquire about sizing. Was told to order a 2X. Received the product and it was too big in the crotch area. Could have sized down. I will more than likely order again from Shapellx.

Date of experience: December 23, 2025

Needed assistance with sizing and the online representative...
December 21, 2025
Previous review

Needed assistance with sizing and the online representative was able to assist me.

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Favorite shapewear EVER
January 2, 2026

I must wear shapewear after abdominal surgeries... it's actually uncomfortable when I don't have it on. So, I wear shapewear 90% of the time and I've tried it ALL. Finally, I've found a product (the Boot yeah above knee shorts) that breathe, hold you in, smooth you out, don't rub or chafe and best of all don't roll up or down! All the rest do. The top stays up thanks to boning, and the legs don't pinch or bind, so you can't see it under pants or dresses, and it doesn't roll up... one of my biggest struggles! With previous brands I was constantly adjusting all day.

Date of experience: December 23, 2025
California
1 review
0 helpful votes
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Perfect
January 2, 2026

Love the compression, the versatility and it holds my big boobs up. I'm 5'7 162lbs I got a medium. It's great once you get it on.

Date of experience: December 22, 2025
Georgia
1 review
0 helpful votes
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Great fit, they are perfect
January 2, 2026

When I put this bra on, I was amazed. Never had a perfect fit since I been wearing a bra. The wireless is everything. I love these bras

Date of experience: December 22, 2025
Texas
1 review
0 helpful votes
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The shapellx was very tight.
January 2, 2026
Updated review

The company is nice, I ordered my body shaper, but the size was small and tight.

I ordered a 2X I should have ordered a 3X

Date of experience: December 22, 2025

I would like yo received a coupon
December 17, 2025
Previous review

I would like yo received a coupon

Date of experience: December 7, 2025
Texas
1 review
0 helpful votes
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Sizing challenge
January 1, 2026

I ordered the large and it was fine for my hips but I was swimming in it at the top when I tried to wear it strapless - which was why I bought it. I'm assuming it can't be returned but it's a no for me.

Date of experience: December 22, 2025
Virginia
1 review
0 helpful votes
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The best bra ever
January 1, 2026

This bra is so soft, easy with the front snaps, my last front snap bra was 30 years ago because of my pregnancy. I am really happy with my bra and I'm in love with the shapeware I own about 6 pieces

Date of experience: December 22, 2025
Alabama
1 review
0 helpful votes
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Issues with return
January 1, 2026

I have had a difficult time returning an item. After several emails back and forth with customer service, I still have not received a QR code needed to return an item. This has been a 2 week process. I'm disappointed.

Date of experience: December 22, 2025
Florida
1 review
0 helpful votes
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No compression
January 1, 2026

I was hoping for a tighter fit. I ordered a Medium and it feels loose around the mid areas, tight around the thighs. I can even see loose fabric

Date of experience: December 22, 2025