Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received my merchandise. Nothing fit. I've tried to contact your company several times via the contact number to no avail. I could not figure out from your website how to do a return. This is very frustrating.
I love love shapellx they are very professional and thier professional products are top tier I will always ship with shapellx for all my body shaping needs
I have always had a positive shopping experience when ordering from shapellx i wouldn't ordering from anywhere else
I love the ease of putting on but sometimes I can't connect all the hooks. When I bend over the zipper pops open where the hooks don't fasten. Ugh. Frustrating to me because I am fully dressed and have to carry on and hope the rest holds it together, which it does. Thank God!
This product does exactly what it says it does. I was very surprised that it didn't roll down. It kept everything in place and it was comfortable. I should've sized up.
I'm disappointed in the product - I had to order a size that fit my waist measurements, but then it fits me nowhere else (loose and baggy in the legs). I wish you could order to your body shape. I also ordered the waist cincher, but it's too small. Just really disappointed
Love the idea behind the product and what it should do, the sizing was spot on if you know your measurements ( key) comes seamlessly under bra line no gaps. ( Long torso) M ordered 170+ in weight shorter than 5'7 height and curvy. Experienced I stand wedgy, did not rest and stay under pelvic crease as shown. Overall - good product just not perfect for me.
Bras aren't great but shapewear keeps getting better
I ordered almost a month ago. Week 3 of no shipping confirmation and I reached out and was told it's on back order. Offered a discount do my next purchase but code doesn't work. Finally received partial shipment and it was defective
I've ordered the same item 3 times in a row and received three different items even though I've ordered the same item
My last order was disappointing and ShapeLLX made it impossible for me to return and exchange. This order would determine if I am coming back or not. We shall see
This undergarment was comfortable and made me look smooth in the mid area and the thighs. I didn't feel like I had anything on under my clothes.
Didn't like the fit, was expecting a little bit more.Pull or tuck on my tummy. Would recommend to someone that has less tummy fat than myself
Customer service was great. I reached out via chat to inquire about sizing. Was told to order a 2X. Received the product and it was too big in the crotch area. Could have sized down. I will more than likely order again from Shapellx.
Needed assistance with sizing and the online representative was able to assist me.
I must wear shapewear after abdominal surgeries... it's actually uncomfortable when I don't have it on. So, I wear shapewear 90% of the time and I've tried it ALL. Finally, I've found a product (the Boot yeah above knee shorts) that breathe, hold you in, smooth you out, don't rub or chafe and best of all don't roll up or down! All the rest do. The top stays up thanks to boning, and the legs don't pinch or bind, so you can't see it under pants or dresses, and it doesn't roll up... one of my biggest struggles! With previous brands I was constantly adjusting all day.
When I put this bra on, I was amazed. Never had a perfect fit since I been wearing a bra. The wireless is everything. I love these bras
The company is nice, I ordered my body shaper, but the size was small and tight.
I ordered a 2X I should have ordered a 3X
I ordered the large and it was fine for my hips but I was swimming in it at the top when I tried to wear it strapless - which was why I bought it. I'm assuming it can't be returned but it's a no for me.
This bra is so soft, easy with the front snaps, my last front snap bra was 30 years ago because of my pregnancy. I am really happy with my bra and I'm in love with the shapeware I own about 6 pieces
I have had a difficult time returning an item. After several emails back and forth with customer service, I still have not received a QR code needed to return an item. This has been a 2 week process. I'm disappointed.
I was hoping for a tighter fit. I ordered a Medium and it feels loose around the mid areas, tight around the thighs. I can even see loose fabric
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

