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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,911 reviews

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Georgia
1 review
0 helpful votes
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Love
January 11, 2026
Updated review

I love your products. I wish I could design one myself, though, as I love the shapewear that ends at the panty line but actually stays down and doesn't ride up on the sides of your belly. I also love the tops that allow you to wear your own bra, but one that goes up higher in the back - closer to your shoulders.

Date of experience: January 1, 2026

Love the products
November 26, 2025
Previous review

I love the products, they're great.

Date of experience: November 16, 2025
Virginia
1 review
0 helpful votes
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Fit is nice!
January 11, 2026
Updated review

I do really like my 4 in 1 shapers but the quality is not AS good as they make it seem. I got 2 runs in my black one the 1st time I wore it and it was after I had it on. I don't even have sharp nails. So, I'm disappointed that I will only be able to wear that one fully covered...

Date of experience: December 26, 2025

I wish the models didn't all look like they have had...
December 30, 2025
Previous review

I wish the models didn't all look like they have had bbl's

Date of experience: December 19, 2025
South Carolina
1 review
0 helpful votes
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Absolutely love, love, love!
January 10, 2026
Updated review

This is by far the best shape wear that I have purchased. The material, the way that it shapes my figure and lifts my buttons yes! It's comfortable to wear and undetectable under my clothing. Thank you so much.

Date of experience: December 31, 2025

Easy online shopping
December 29, 2025
Previous review

Easy online shopping.

Date of experience: December 19, 2025
Cyprus
1 review
0 helpful votes
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Comforting
January 10, 2026

I have issues with low blood pressure after losing a lot of weight and shapewear tends to alleviate that. It also helps a lot when menstruating. I feel comforted and energized in this garment that holds my parts in gently. I used the measuring tape to see that it was about an inch difference while wearing.

The straps are in an awkward place, but it's better than digging into my underarms. I wear a 2x/14 in pants and large in tops. The XL I ordered first well, but I suppose if you are going extreme I could have sized down one. I just wanted a touch of shaping and not so much of a catfish look.

Date of experience: December 31, 2025
Pennsylvania
2 reviews
8 helpful votes
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Excellent quality and even better customer service
January 10, 2026
Updated review

I had to return an item. Instead of making me return it they gave me store credit to order something else. Excellent customer service! I am a repeater buyer and have friends now shopping for their shapwear and undergarments only from Shapellx.

Date of experience: December 31, 2025

Best shapewear I've bought.
November 25, 2025
Previous review

I love the shapewear except for this most recent order. It has what looked like a full bottom but it isnt and when I saw there is no rubber I realized its not what I want. Id like to return and exchange.

Date of experience: November 15, 2025
California
1 review
0 helpful votes
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Jumpsuit
January 10, 2026

I ordered a large in navy blue and red. The colors weren't as vibrant as I would've hoped, but the quality was good. I normally wear a medium on the bottom and a large on top so I thought if I ordered a large, it would be a perfect fit, but it was not way too small. Could barely get it over my hips. I am returning for a full refund. Customer service has been great specifically Luna.

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
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Reliable & Efficient!
January 10, 2026

I purchased a shaper but it didn't fit. I was able to return the item as instructed & the refund was issued, no problem. I am excited to get these bras!

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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Tear
January 10, 2026

The garment fits ok, like compression but the stocking part ripped soon as I put them on sadly I have to wear the garment under pants because they ripped

Date of experience: December 28, 2025
Illinois
1 review
0 helpful votes
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I love their products
January 10, 2026
Updated review

I ordered the bodysuit with tights and my first time trying to put them on they ripped per the ad. They said that they were not going to rip.

Date of experience: December 31, 2025

Item failed
January 4, 2026
Previous review

Once my package arrived, I tried to try on the unit. I believe my specific unit had a defect because there is a hole in the legging area.

Date of experience: December 20, 2025
Louisiana
1 review
0 helpful votes
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I'm very happy with my purchase.
January 10, 2026

I'm very happy with my purchase. I was concerned the fit would not be what was claimed but I'm very satisfied. I have arthritis and was worried I would have a hard time putting it on. It was not as hard as I thought. Nothing ripped lol everything smoothed out and nothing poked me! A great experience

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
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I got this in a size large and it fits absolutely amazing. It's super comfortable, I don't feel constricted at all, and the material is really soft. Even though it says medium support, it definitely lifts the booty nicely, gives good tummy control, and holds the girls up really well. The only thing to be careful with is the mesh, it did rip on me the first time I put it on, even though I wasn't pulling hard or struggling. Overall though, I would definitely buy it again.

Date of experience: December 22, 2025
Virginia
1 review
0 helpful votes
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Ns
January 10, 2026
Updated review

Please describe your previous experience
Be as specific as possible to help others learn about this business and its products/services

Date of experience: December 31, 2025

Good good good
December 15, 2025
Previous review

Good good good

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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Product shipped and received well but the item doesn't completely fit me. It fit well on the hips but is too big and bumpy with pockets of bending material around the latches at the high waist. I am probably between sizes as I am losing weight. I can use it with other outfits but not the dress I was going for. Still will use it tho.

Date of experience: December 31, 2025
Indiana
1 review
0 helpful votes
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Customer service
January 10, 2026

I put the wrong address and they changed it in no time to the correct address and it came the next day. Best service I've experienced especially around the holidays.

Date of experience: December 31, 2025
New Jersey
1 review
0 helpful votes
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I was disappointed because your cool outfit needed a zipper... I could not get it over my bottom---the large black one.
The Red one was for my daughter. And she looked cool but it was way too long.
Unfortunately nether one worked out and I am returning them.
I did receive your suggestion note of keeping them and getting another one of your products. I don't think I'm doing that. But I will look at your site one more time. Thank you. Roseanna Wickliffe

Date of experience: December 30, 2025
Florida
1 review
0 helpful votes
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Magic
January 10, 2026
Updated review

My experience with the shape war is great. It has tummy control a little bit of butt lifting very comfortable very seamless perfect shape wear

Date of experience: December 30, 2025

Good experience
December 29, 2025
Previous review

Good experience

Date of experience: December 18, 2025
Florida
1 review
0 helpful votes
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Not Good Quality
January 10, 2026

I bought the One that $58 Bra. Without the wire and it is pushing down my chest FLAT.
But it says i can't return it when its washed well i try stuff specially Fabrics after i wash them. Now they're not useful because im not gonna walk around like of a very flat Chest. Worst i but 2 of them. But yet i cant return it. Just sucks. So its not worth to buy.

Date of experience: December 30, 2025
Kentucky
1 review
0 helpful votes
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It's amazing in the beginning
January 10, 2026

I have purchased items from you guys over the last year or so. I have also gotten a few from the store on amazon. They always work great in the beginning but even though I never put them in the dryer and wash them accordingly, it's like they wear out super fast. I know they fit me so I'm not stretching the material myself. It's unfortunate because I keep spending money on the same idea of things and only getting a few really good uses out of them.

Date of experience: December 30, 2025
California
2 reviews
0 helpful votes
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Really high quality swimsuits
January 10, 2026

I've purchased a swimsuit when I was 70 lbs heavier and it was my go-to swimsuit as it was high quality and supportive. I'm only buying new because I need a smaller size.

Date of experience: December 30, 2025
Nevada
1 review
0 helpful votes
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Nice just can't figure out sizing
January 9, 2026

I received three and would like to exchange 2 of these. I can't figure out how to order the right size
The one that I wore on was very tight around the bottom but the cup size was too large. Your expertise is very much appreciated Thank you!

Date of experience: December 30, 2025