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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,419 reviews

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Pennsylvania
1 review
0 helpful votes
Follow FEE G.
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My "GIRLS" are in control now!
January 26, 2026

This BRA is AHHHHMAZING! The support is incredible! I am top heavy so it definitely lifts and holds me. Keeps my posture even as well! Highly recommend!

Date of experience: January 16, 2026
North Carolina
1 review
0 helpful votes
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The best shape wear!
January 26, 2026

This was a very pleasant experience after the 1st mishap with my delivery. The shapewear is amazing I love the fit and it's super comfortable. I will definitely be purchasing more things from this company. I really want to try the romper outfits I keep seeing.

Date of experience: January 16, 2026
North Carolina
1 review
0 helpful votes
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Not What I Expected!
January 26, 2026
Updated review

The bras I ordered were to small. They didn't fit because they were to small. My bra size is 46 DDD. The website said the bra should fit but it had my girls spilling over the front of the bra.

Date of experience: January 16, 2026

The bras seem to give support
January 14, 2026
Previous review

The bras seem to give support.

Date of experience: January 4, 2026
Massachusetts
1 review
0 helpful votes
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Not to nice
January 26, 2026
Updated review

Ordered the products with excitement until it was time for shipment. You don't get a tracking number until like 5 days or so then the tracking doesn't give estimated time of delivery. When contacting customer service, I never got to speak to a LIVE agent always robot. Then I had to utilize the email contact and never really got assistance the responses never gave me details and was referred. Only on the last email inquiry they transferred it to higher assistance and that is when they confirmed when my shipment will be delivered.

The full coverage bra is amazing and the tummy and butt sculpting suit I got was very good

Date of experience: January 16, 2026

It was easy understand and find what is needed
January 10, 2026
Previous review

It was easy understand and find what is needed.

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
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Unbelievable
January 26, 2026

When I wear the shape lax when I go out the confidence it gives me the shape it gives me. I am just extremely happy with the way it makes me look and feel and I just love the attention. I get with my nice round assets

Date of experience: January 16, 2026
Arizona
1 review
0 helpful votes
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Great fit
January 26, 2026
Updated review

This was the first time I ever wore shape wear and I'm obsessed. There was no cellulite showing and you couldn't see a y lines. Great choice.

Date of experience: January 16, 2026

There were so many options to choose from and I want...
January 11, 2026
Previous review

There were so many options to choose from and I want more but didn't want to spend more than needed right now. 🤭

Date of experience: December 31, 2025
Arkansas
1 review
0 helpful votes
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I wear a 38 DD but couldn't find anything that was comfortable. When I purchased this br the fit was good material comfortable and great all day.

Date of experience: January 16, 2026
Texas
1 review
0 helpful votes
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Good value
January 26, 2026

These were priced nicely with the sale. Comfortable, I did go a size smaller as recommended by other reviews and it fits perfect. My only suggestion would be to have more adjustment options for the straps. Maybe another row or two with the shoulder strap hooks. Otherwise, I am satisfied.

Date of experience: January 16, 2026
New York
1 review
0 helpful votes
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Great shapewear but not rip proof
January 26, 2026

I was so excited to receive my order but after I put it on and went to straighten out the seams it ripped. I tried contacting support but no response. The shapewear slims you down and gives you a nice shape but the stocking is definitely not rip proof.

Date of experience: January 8, 2026
New York
1 review
0 helpful votes
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False advertisement
January 26, 2026
Updated review

The packaging was Amazing it appeared to be a great bra but nope it rolled up and dug on my skin all day at work giving marks once I took ot off

Date of experience: January 15, 2026

Recommended
January 10, 2026
Previous review

The product doesn't dig in my skin and last through wash machine

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
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Worth the money
January 26, 2026

I had a great experience from purchasing to deliver. The only issue I had was ordering the wrong size because i didn't read the measurements correctly but i was able to do a return hassle free. Definitely will be buying more.

Date of experience: January 15, 2026
Texas
1 review
0 helpful votes
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Need to return item
January 26, 2026

Item doesn't fit doesn't fit doesn't fit

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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Nice Concept
January 25, 2026
Updated review

I'm used to reading reviews and can usually make my purchase from that point about whether I should buy the item I'm interested in. I'm not sure whether there was clarity in sizing; so I may be exchanging for another product that better fits my needs. I appreciate the video reviews, but all they tell you of mostly are the product features and benefits. This is my second order from shapellx, and it took twice as long to receive my item—so much longer that I forgot I ordered it. I signed up for updates but whatever shipping service was used, I did not recognize the interface. My guess is that they were related to USPS. Long story short, I'm considering whether to buy from another competitor.

Date of experience: January 15, 2026

I like the quality and presentation of products offered
January 13, 2026
Previous review

The fit of product was excellent

Date of experience: January 3, 2026
Washington
1 review
0 helpful votes
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Better than expected!
January 25, 2026

I got both jumpsuits and absolutely love them! My waist is so snatched and and I love the wide leg bottom! The square neckline is a little too low for me, but other than that I can't wait to buy all of the colors. I sized down one size and it was so comfortable at work for a whole day.

Date of experience: January 14, 2026
Missouri
2 reviews
0 helpful votes
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Thighs portion are NOT ripped resist
January 25, 2026

The body suits they good but the thighs portion they ripped when I put them on, and I was putting on like regular thighs so no they are NOT ripped resist

Date of experience: January 15, 2026
North Carolina
1 review
0 helpful votes
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One of the best to ever do it!
January 25, 2026

The material of the shade wear is very flattering. It stays up. It's not falling constantly, and I will highly recommend to anyone looking for a secure type of shape wear.

Date of experience: January 15, 2026
Texas
1 review
0 helpful votes
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They're nice and soft and comfortable
January 25, 2026
Updated review

The leggings were nice and soft and comfortable, but they weren't exactly what I ordered. I thought I ordered a tummy control but lifting and those were not it in their see-through.

Date of experience: January 15, 2026

Shopping and checking out was made super easy
January 12, 2026
Previous review

Shopping and checking out was made super easy

Date of experience: January 2, 2026
Illinois
1 review
0 helpful votes
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Loving it,
January 25, 2026
Updated review

It fits perfect on me, loving the fit easy to put on comfortable and jeans dresses. Just loving the way it's fitting on me. Thank you.

Date of experience: January 15, 2026

Great choose I believe I made
January 12, 2026
Previous review

Great choose I believe I made

Date of experience: January 2, 2026
Virginia
1 review
0 helpful votes
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Shapewear
January 25, 2026

Both shapewear piece are too big in the bust and very stiff, Not what I was expecting. Beautifully made but heavier and not as breathable as I thought. I opted not wear them.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
Follow Deettra D.
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Thanks Shapellx for my order I love my purchase. Initially I ordered a size smaller than needed I reached out and got a response immediately and was explained what to do to receive the right size. I received my new order within a week and I love it. 210 ordered a xl needed a xxl.

Date of experience: January 15, 2026