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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,111 reviews

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New Jersey
1 review
0 helpful votes
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Shapewear
January 27, 2026
Updated review

Looked exactly like the exactly as advertised except the opening between the legs is less than ideal as it stays open on both sizes that I received and the material isn't as thick as I thought it would be to prove the amount of compression that I thought it would offer, overall all it is an OK product but I wouldn't buy again

Date of experience: January 17, 2026

Non thing to say
January 12, 2026
Previous review

Non thing to say

Date of experience: January 2, 2026
Ohio
1 review
0 helpful votes
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My orders have been great!
January 27, 2026

I've ordered numerous items before. I've been happy with everything i have received. I wear the bras all the time. My shapewear i have is amazing. The mystery boxes are nifty if you don't mind the surprise!

Date of experience: January 17, 2026
Pennsylvania
1 review
0 helpful votes
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I don't fully remember, but I couldn't return the ones I had and I had to get two new ones. They're just a little bit pricey to me. I like the style, but my boobs don't always fit the cups. I'm trying one more size and see if it works before I retire to Weather. I'll continue to shop here.

Date of experience: January 17, 2026
New York
1 review
0 helpful votes
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No rewards, Return hassle
January 27, 2026
Updated review

You cant use your points for anything! U should be able to use your points with promotions like other merchants because its your rewards! Customers would appreciate spending if this was the case. Return is a hassle. This may be last time ordering

Date of experience: January 17, 2026

Point system
January 22, 2026
Previous review

I have the point system & you guys didn't use the points but subtracted them from my account anyway

Date of experience: January 12, 2026
Florida
1 review
0 helpful votes
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Order experience
January 27, 2026
Updated review

I enjoy shopping with your company it's easy and the software is computer friendly. The check out is quick and delivery time is good. I have referred this company to my sister's and friends. I love the products.

Date of experience: January 17, 2026

Good 😊 I didn't have any issues and I was satisfied with my product.

Date of experience: January 5, 2026
Virginia
2 reviews
0 helpful votes
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My last item was too small and the quality wasn't as expected. Although my item was replaced I wish I was given the option to change my item all together cause bit of the ripped and it was advertised to not do so!

Date of experience: January 16, 2026
Texas
1 review
0 helpful votes
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My package did not arrive on the date stated when I placed the order, but it did arrive. If the package is not on your doorstep. Please check your mailbox. That is where my order was placed.

Date of experience: January 16, 2026
Illinois
1 review
0 helpful votes
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Solid shapewear
January 27, 2026

Comfortable and great hold shapewear. Even the mid support pulls me in pretty good. One piece of shapewear lost a bit of its hold after several washes. I still wear it but do miss how it use to fit. Will reorder.

Date of experience: January 16, 2026
Canada
1 review
0 helpful votes
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Good buy
January 27, 2026

Kept seeing the advert and decided to try something new... I was not disappointed at all, good quality material and my shapewear fits perfect.

Date of experience: January 16, 2026
South Carolina
2 reviews
0 helpful votes
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Absolutely no complaints 👌
January 27, 2026
Updated review

The order process was easy. The shipping/tracking was insanely accurate. My order came packaged amazingly and even had a measuring tape in it! It was clear that my item was packed with care which is very rare now.

Date of experience: January 16, 2026

Mostly great experience
January 12, 2026
Previous review

I've ordered 4 different times- two great experiences with the product. So, I am hoping this will be a great one. I have a vow renewal coming up soon and I have lost a little over 150lbs and just want to restrain my full ( excess skin) as much as possible.

Date of experience: January 1, 2026
Canada
1 review
0 helpful votes
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Perfect
January 27, 2026

This is my second purchase and I decided to buy two colours, I got the black before and still buying a spare black. I love the way it shapes my waist line.

Date of experience: January 16, 2026
Maryland
1 review
0 helpful votes
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Every order never disappoints
January 27, 2026

I have nothing but a wonderful experience ordering, returning, and shopping on this site. I've tried other shape wear but Shappelx has a loyal customer

Date of experience: January 16, 2026
New York
1 review
0 helpful votes
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Worth it
January 27, 2026

This came in a timely fashion. I really like the one piece I got with legs. I wish the Tummy was sucked in more. It made my tummy look round. The but and legs were great.

Date of experience: January 16, 2026
Colorado
1 review
0 helpful votes
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It holds me in but….
January 27, 2026

I love the product however, the leg part is loose and when I walk all you hear is the material. It's embarrassing. I'm thinking about cutting the bottom portion off and sewing it down so it doesn't unravel. I'm a real plus size woman with rolls and back fat. It does ride down. It doesn't stay up.
HOWEVER, this company is still amazing, and I have several pieces from them. It's just this particular piece I'm not a fan of.

Date of experience: January 16, 2026
Minnesota
1 review
0 helpful votes
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I ordered a bra for back fat, the bottom stretched out of shape and rolled up so badly that I threw it away, there's no fixing that right?

Date of experience: January 16, 2026

Easy to use website, I appreciate that
March 28, 2025
Previous review

Easy to use website, I appreciate that.

Date of experience: March 18, 2025
Michigan
1 review
0 helpful votes
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Great customer service provided. Received merchandise in timely manner. Looking forward to seeing results of my waist trainer.

Date of experience: January 16, 2026
Arizona
1 review
0 helpful votes
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Love this shapeware!
January 26, 2026

Definitely the most comfortable shapeware I've ever owned! I've lost some weight and had to buy a few sizes smaller! Didn't even hesitate or look elsewhere for shapeware as this is the best out there! Why shop around when you've already found "the one"

Date of experience: January 16, 2026
California
1 review
0 helpful votes
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TOO SMALL
January 26, 2026

The experience was easy and good, however the confusion of how to put it on was a lot. It also was way to small, so I gave it to one of my 16 y/o clients. I'm not happy about that, but was fortunate enough to bless someone else with it. It looks amazing on her.

Date of experience: January 16, 2026
Pennsylvania
1 review
0 helpful votes
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My "GIRLS" are in control now!
January 26, 2026

This BRA is AHHHHMAZING! The support is incredible! I am top heavy so it definitely lifts and holds me. Keeps my posture even as well! Highly recommend!

Date of experience: January 16, 2026
North Carolina
1 review
0 helpful votes
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The best shape wear!
January 26, 2026

This was a very pleasant experience after the 1st mishap with my delivery. The shapewear is amazing I love the fit and it's super comfortable. I will definitely be purchasing more things from this company. I really want to try the romper outfits I keep seeing.

Date of experience: January 16, 2026