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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,105 reviews

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Florida
1 review
0 helpful votes
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An amazing difference
January 28, 2026
Updated review

I have more than just a C-section scar. I hurt when I walk too much and there's is no "control" and the skin keeps stretching. I was getting very upset with myself. I believe with this garment I will be able to get myself onto the right healing pathway. We shall see. But I have been amazed so far yet! The control has helped and so my journey begins.

Date of experience: January 18, 2026

Very quick and easy to ascertain what was needed and...
December 16, 2025
Previous review

Very quick and easy to ascertain what was needed and to purchase.

Date of experience: December 6, 2025
Georgia
1 review
0 helpful votes
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Fantastic fit
January 28, 2026

Altho it seemed like forever to receive the package with my purchase, I adore the jumpsuit.
At 65yo I look frickin' hot!
5'7" 165# I bought a large. I will be following the site for more!

Date of experience: January 18, 2026
New York
1 review
0 helpful votes
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I need to exchange the size
January 28, 2026

The shopping experience is great. The bathing suits are beautiful; however, I need to exchange them for a smaller size. The exchange/return is time consuming. I had to send an email and then wait for approval. Then I received a QR code that is not working. I had to write another email, and am waiting for a response. I would like to receive the correct sizes as soon as possible as I am going to g on vacation in a couple of weeks.

Date of experience: January 18, 2026
New York
1 review
0 helpful votes
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Such good quality
January 28, 2026

It's totally what I expected when I got it. I was kind of nervous but exactly what it said it was gonna do it did it definitely served definitely a 10 out of 10 100 out of 100 good quality

Date of experience: January 18, 2026
Florida
1 review
0 helpful votes
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Unforgettable
January 28, 2026

Honestly I didn't. Have a good experience with shapellx the product it not described how is described on thise commercial, the top keep rolling down this waist shape it horrible 😳 im very unsatisfied with the product. It can not stay on me, I would love to get my money back.

Date of experience: January 18, 2026
Illinois
1 review
0 helpful votes
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Love the product
January 28, 2026

Had a small problem receiving product contacted customer service they replaced item and it was worth the wait. I will say size down. I have several items that are now to big

Date of experience: January 18, 2026
New Jersey
1 review
0 helpful votes
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Fast delivery
January 28, 2026

I'm glad I didn't have to wait long. Bt it's not as advertised. I'm not snatched. I will continue to wear it on a daily basis for at least a week to see if there's any changes.

Date of experience: January 18, 2026
Canada
1 review
0 helpful votes
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Your products are good but after Someone has paid you say you don't have the product I hope this time won't be the same story.

Delivery takes long too, can you please deliver this before 25th this month of Jan

Date of experience: January 17, 2026
Alabama
1 review
0 helpful votes
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Non responsive service until public review.
January 28, 2026
Updated review

New customer. Bought a few items for me and my niece. Finally got my bras sorted out. Now trying to learn about the Capri shaper and what size fits best.

Date of experience: January 17, 2026

Service issues?
November 17, 2025
Previous review

Was needing to exchange bras but still no response after three requests? As a first time customer, I am confused and disappointed.

Date of experience: November 3, 2025
California
1 review
0 helpful votes
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Love the support
January 28, 2026

I recently purchased the Contour True Support bra. It so comfortable, it feels like I am not wearing anything. I love the support and it places everything where it needs to be.

Date of experience: January 17, 2026
Texas
1 review
0 helpful votes
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I was able to find what I wanted and received in a timely manner. The shape wear purchased was even lighter and more comfortable than I expected.

Date of experience: January 17, 2026
Virginia
1 review
0 helpful votes
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Great product
January 28, 2026

Ordering was easy, tracking wasn't as easy as I expected and my shape wear had a very strong industrial smell. Other then that great product.

Date of experience: January 17, 2026
Texas
1 review
1 helpful vote
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Not true to size & already did this and you all are asking me to do again. All week I been doing e-mails back to back same question & same things and haven't even shipped my items yet.

Date of experience: January 9, 2026
Virginia
1 review
0 helpful votes
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Snatched
January 27, 2026

I was influenced by all the videos I saw of the jumpsuits with the tights attached. The videos didn't lie, once you get it on, it's very comfortable to wear all day. The only compliant I had was, I order two jumpsuits on the buy one get one sale and one was not in the original package however, they fixed the issue the same day.

Date of experience: January 17, 2026
New Hampshire
1 review
0 helpful votes
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I want to give 5 stars but I cant
January 27, 2026

Ive oder from them prior to this purchase. I loved the first purchase. Fit was great and it made me more confident. BUT the did tear in more then one place. I still tried again, because honestly nothing a little thread and needle couldn't fix. My second order was more of a full body fit.Which is definitely different.But even after everything I would probably still order again from them.

Date of experience: January 17, 2026
Nebraska
1 review
0 helpful votes
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Hard to buy online
January 27, 2026

I like the overall effect the bra gives, but it's actually uncomfortable across the rib cage almost impossible to wear without it curling up from the bottom if I had been able to try this on at a store, I would not have bought it

Date of experience: January 17, 2026
Missouri
1 review
0 helpful votes
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Body suit
January 27, 2026

I recived my order but it didn't fit me the way I had hoped. Have worked with returns and exchanges to do my return. Mostly plesant, quite a process though.

Date of experience: January 17, 2026
Michigan
1 review
0 helpful votes
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Fantastic shape wear!
January 27, 2026
Updated review

I wasn't sure how this would fit or how comfortable it would be. I love it! I slipped it on and everything was so smooth and beautiful under my form fitting dress! Its breathable yet sturdy, did not get any runs at all and I love that you only have to wear one piece and it shapes you so well and makes your stomach flatter, not to mention the pee whole lol, they practically thought of everything! Love the fabric and hold, I will be buying more pieces and delivering was pretty quick. Go get you some!

Date of experience: January 17, 2026

It was easy and user friendly, would be better if shipping...
January 12, 2026
Previous review

It was easy and user friendly, would be better if shipping was free for all items no matter how much you spent. Other than that I thought it was good!

Date of experience: January 2, 2026
Tennessee
1 review
0 helpful votes
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Worth every dime!
January 27, 2026

Product is amazing. Does everything that it advertise. I have bought several of their shapers and I have not been disappointed...

Date of experience: January 17, 2026
New York
1 review
0 helpful votes
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Fabulous products
January 27, 2026

It was great. I happened to lighten the firmness in the thigh area of the arm, high waist kneehigh shaper, but there could be a little bit more flexible around the thigh and hips.

Date of experience: January 17, 2026