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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,506 reviews

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Georgia
1 review
0 helpful votes
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Sizes guide tricky. Returns slow.
February 10, 2026

My bra was to small, the short was too large. I ordered by the measurements given. I have requested return authorization via email (the only option to contact them) & received confirmation of my request. I even got an offer for a discount to to keep the items, but how does that help me if I can not wear them? Of course, I get no less than 5 advertisements daily, but no return process yet.

Date of experience: January 31, 2026
Georgia
1 review
0 helpful votes
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Petite
February 10, 2026

Petite sizes should be offered. Many times Tummy Control is not low enough. I don't have a belly over my belly button, my concern is the lower tummy.

Date of experience: January 31, 2026
Michigan
1 review
0 helpful votes
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One
February 10, 2026

I ordered at the beginning of the month, I just got it, but not delivered at my house, delivered at my mailbox. That I had to get in my car and go get! Terrible

Date of experience: January 31, 2026
Florida
1 review
0 helpful votes
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Great products for real women!
February 10, 2026

Everything that I have ordered from Shapellx has been true to the all their products and description. From the shapeware to clothing, it just gets better and better!

Date of experience: January 31, 2026
Texas
1 review
0 helpful votes
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Great customer service
February 10, 2026
Updated review

My shapewear I ordered did not work well with my wedding dress and i was able to keep the shapewear and get credit and was able to order something that will hopefully work much better.

Date of experience: January 31, 2026

Easy and testimonials were great
January 26, 2026
Previous review

Easy and testimonials were great

Date of experience: January 16, 2026
Virginia
1 review
0 helpful votes
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Consistent
February 10, 2026
Updated review

So Far the items I have purchased have been of great quality and consistent. Better than ordering of Amazon. The price is worth it.

Date of experience: January 31, 2026

Simple & Easy
November 11, 2025
Previous review

The website was easy to use. Use desktop if available
Product received and true to advertise image. Remember to zoom in on item and read details to know the type of fabric and design you will recieve

Date of experience: November 1, 2025
Ohio
1 review
0 helpful votes
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Must buy
February 10, 2026

I love my shaper, I bought it for my wedding to cone my belly I didn't want family to know I was pregnant until we announced it at the wedding. This shaper smoothed me out and was perfect! Must buy.

Date of experience: January 31, 2026
Louisiana
1 review
0 helpful votes
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True to size
February 10, 2026

The delivery was fast. I ordered two. They were exactly what I expected. It definitely pulled the mid section in. I will definitely order again.

Date of experience: January 31, 2026
Louisiana
1 review
0 helpful votes
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It rolls up a little.
February 10, 2026

The shapewear fits wonderfully. I have an hourglass shape and weigh 245 lbs, 5ft 3 in. Since my hips are a bit larger it rolls up instead of sitting as it does in the picture because it is a thong. I had to pull it up a little for it to not roll. Over all very comfortable to wear.

Date of experience: January 31, 2026
North Carolina
1 review
0 helpful votes
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I've shopped with Shapellx for about 2 years now and they've never disappointed me. Even if something is wrong such as a horrible delivery they do everything in their power to correct these issues. I hope everyone has the same experience.

Date of experience: January 31, 2026
Alabama
1 review
0 helpful votes
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My Sexy is back
February 10, 2026
Updated review

First order to small please credit my credit card for that purchase.Then made another order today hoping the bigger size bras will fit.

Date of experience: January 31, 2026

Excellent, well demonstrated and model examples makes...
January 26, 2026
Previous review

Excellent, well demonstrated and model examples makes the sale..

Date of experience: January 15, 2026
California
1 review
0 helpful votes
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Great customer service
February 10, 2026
Updated review

Accidentally ordered the wrong size and the guest service team worked with me to get my exchanged item, still waiting for my new order but so far everything is on track!

Date of experience: January 30, 2026

So far so good
January 29, 2026
Previous review

So far so good

Date of experience: January 18, 2026
Texas
1 review
0 helpful votes
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The Shaping Jumpsuit is Next Level!
February 10, 2026

I was hesitant about the sizing since I'm on a weight-loss journey and have learned not to rely too much on size and fit guides. I ordered the size that best matched my pants size (18/20) and was pleasantly surprised by how well it fit. It's incredibly stylish and comfortable. I'm 5'5" and it runs slightly long on me, but it's the perfect length to wear with cute platforms. The quality is excellent, and I love that it has a full-body shaper built in.

Date of experience: January 30, 2026
Alabama
1 review
0 helpful votes
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Shapewear
February 10, 2026

Shapellex shapewear offers firm, comfortable compression that smooths the waist and stomach without heavy rolling, using breathable fabric and a secure high‑waist design that delivers noticeable shaping for everyday wear.

Date of experience: January 30, 2026
New York
1 review
0 helpful votes
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Trying to do a return is very difficult. They do not send a barcode or a QR code. You have to answer question before you can be able to return your purchase that you do not want it. That's why I give it a half star.

Date of experience: January 30, 2026
Michigan
1 review
0 helpful votes
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Sexy power
February 10, 2026

My previous experience was impressive, I have purchased other brands who proclaim to offer same butt lifting and stomach firming results, but fail rather short in my opinion. And I love the opening in the bottom for easy bathroom access definitely a bonus, very comfortable shape wear you would not be disappointed.

Date of experience: January 30, 2026
South Carolina
1 review
0 helpful votes
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Smaller than expected
February 10, 2026
Updated review

I was so hoping these were going to fit. But sadly they are too small. I used the sizing chart, but unfortunately it did not work for me

Date of experience: January 30, 2026

I ordered this hoping its going yo fit
January 28, 2026
Previous review

I ordered this hoping its going yo fit

Date of experience: January 18, 2026
New York
1 review
0 helpful votes
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Y'ALL WEREN'T LYING!
February 9, 2026

Great and speedy delivery. I won't lie when I took out the first shapewear - it looked like a negative extra small (I ordered an xl), but I was able to put it on, and oh man... the suction is real! I had to struggle because it was so tight, but they definitely didn't rip! Love the slimming effect.

Date of experience: January 30, 2026
California
1 review
0 helpful votes
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So far so good
February 9, 2026
Updated review

I was looking for shape wear that had a strapless version for their body suits. When I tried it on, it fit just fine and even has clear straps if I want straps.

Date of experience: January 30, 2026

Hoping the sizing works
January 25, 2026
Previous review

Hoping the sizing works.

Date of experience: January 15, 2026
Maryland
1 review
0 helpful votes
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Good
February 9, 2026

I'm very happy with the products I ordered, because you get what is advertised and the quality of the bras is excellent, I love the construction and the fabric

Date of experience: January 30, 2026