ShapellxReviews 21,904

The boot yeah briefs were a bit loose even though I ordered according to the size chart. I would size down next time or if I'm able to return/exchange

I have been using your products for quite a while. Now I own a swimming suit, a few body shapers, and a Faja, and I truly am satisfied with all of them.

Either of the 2 bathing suits I ordered fit and I just want to return for a refund. 4 emails later I still don't have an address to mail them back and they have yet to give me a refund.

I have bought from a few online stores, and unfortunately, the products have taken over 3 weeks to arrive, even without any bad weather. My products have arrived in less than 14 business days. The product comes just as described. I have bought from a few online stores, and unfortunately, the products have taken over 3 weeks to arrive, even without bad weather. My products have arrived in less than 14 business days. Products come just as described.

I was sent the wrong size and I've been waiting for 3 days for your staff to notify me when I can get an exchange for my order. I'm very disappointed

Items arrived in an acceptable time. However, I'm concerned about the return process as I have heard you have a complicated. Lengthy process; customers find it difficult. I hope I don't have that same experience.

I just had trouble sending something back I needed a bigger size on one of the items I brought and they took me through a lot of difficult changes.

I first discovered your Brand and Products on Tik Tok! I was skeptical at first, but once I received my package? I was very surprised and excited! 😘 I am trying something new, I can't wait to get it! Thank you from a BBW 🥰🥰

I have been trying for several days through your customer service to receive the information I need so that I can return my items via my own choice of return shipping?.
My first encounter with customer service was to try to get me not to cancel but to accept a different product or a bonus. Then when that wasn't accepted I didn't hear from a while when I said no. I want my return. Then finally I heard with a link I went to the link did my return and it has been 2 days pending review.
Obviously your company is not aligned with responding immediately to returns. You do everything you can to dissway a person from either choosing another course like a gift card or something, or just make it so damn difficult that they give up. I'm not giving up. I want to return my items and get my money back and I will never use your company again unless this is done in a timely manner which so far it hasn't been. Also, if this does not get rectified soon I will be leaving a very bad review and reporting you to the better Business bureau as well as any other agency that may apply.
So I would suggest that you get me the information I need so I can get my return processed since I'm using my own shipping choice rather than happy returns for $10.99 for each item I want to return. I need the addresss and whatever I need for to put in the box with my return.

I was hoping that the bra would fit well. All of the features of this bra were a minus, not a plus. The extra hooks were a hassle. The extended side and back did NOT hide or smooth back fat. I have a larger cup size and I thought this bra would be wonderful. The support was sufficient but everything else was a disappointment. Not a fan of the Shapellx products.

The product is great, but the size chart need to be rethought. I bought a size medium for my bra's and should've gotten a large. The size chart for my bra size suggests a medium, but to me the bra runs smaller than suggests. Only dislike!

My bra was to small, the short was too large. I ordered by the measurements given. I have requested return authorization via email (the only option to contact them) & received confirmation of my request. I even got an offer for a discount to to keep the items, but how does that help me if I can not wear them? Of course, I get no less than 5 advertisements daily, but no return process yet.

Petite sizes should be offered. Many times Tummy Control is not low enough. I don't have a belly over my belly button, my concern is the lower tummy.

I ordered at the beginning of the month, I just got it, but not delivered at my house, delivered at my mailbox. That I had to get in my car and go get! Terrible

Everything that I have ordered from Shapellx has been true to the all their products and description. From the shapeware to clothing, it just gets better and better!