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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,789
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,774 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Perfect exchange request satisfied
February 16, 2026
Updated review

I received the perfect size after giving my measurements. Luna was an excellent customer service expert and helped expedite the process because I have a cruise scheduled in 7 days. It is a beautiful bathing suit that does everything you want it to do.

Date of experience: February 6, 2026

Luna was very helpful with solving my size exchange.
February 14, 2026
Previous review

Luna was very helpful with providing timely responses to my size exchange requests and when I told her that I had not received a new tracking number for my new size ordered.

Date of experience: February 4, 2026
California
1 review
0 helpful votes
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Bras that do not fit
February 16, 2026
Updated review

Your sizing is terrible. I am a 34D. I tried on one of your bras and it is to small. I want to return them for a refund but told Bras and panties are non refundable. Your return policy is ridiculous. What happened to Easy Returns. I will definitely not be ordering from you again or recommending you to friends.

Date of experience: January 14, 2026

So far I have had no issues with the website
January 26, 2026
Previous review

So far my experience has been good.

Date of experience: January 16, 2026
District of Columbia
1 review
0 helpful votes
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Sizing is Off
February 16, 2026
Updated review

Sizing is off, my 4th purchase trying to find right fit. Love the packaging and quality though, but need one that doesn't have the wire digging into my sides.

Date of experience: February 5, 2026

Need a different bra
December 14, 2025
Previous review

Need a different bra. Still looking.

Date of experience: December 3, 2025
Louisiana
1 review
0 helpful votes
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Excellent customer service
February 16, 2026
Updated review

Shapellx is top notch with there shapewear with the stocking attached what a great idea the product has excellent support, easy to get on, flexible material, true to size and the colors are amazing to match all skins tones.

I had an issue with the product I reached out to customer service and the issue was resolved effectively and professionally. I definitely will be ordering again.

Date of experience: February 5, 2026

I was really surprised
December 25, 2025
Previous review

I love the fit of the shapewear, it was spot on, fits great. What I liked mostly was the stretch and stability of the fabric without tearing or ripping especially with nails long or short. I have bought some many shapewears that's damaged that I had to though away due to rips, tearing, etc.

The only issue I had was with capri or knee length shaper is that seams shows under your pants, Othman that it's a great shapewear. I would like to suggest an over the knee shapewear, please consider. I will be ordering several more, love it. 5'3 180lbs large.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Although my previous order was just placed on the ground in some random lobby, customer service was responsive and resolved the issue and sent me the items I ordered right away. If it wasn't for the quality of Shapellx products, I wouldn't return. But, I'm here ordering again because I must try out this new push up bra and it's BOGO! Even Better

Date of experience: February 5, 2026
New York
1 review
0 helpful votes
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Love the suit
February 15, 2026
Updated review

I saw a woman on my FB feed and read the reviews, love the color (yellow) and it totally snatches me! I can't wait to wear it on my vacation to Barbados!

Date of experience: February 5, 2026

Nothing great or bad, we will see how soon I get my...
February 3, 2026
Previous review

Nothing great or bad, we will see how soon I get my suit and the quality.

Date of experience: January 24, 2026
New York
2 reviews
0 helpful votes
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Fist of all shapellx customer service, I'm impress, had a situation twice, and with no stress to resolve. Very professional, I felt valued and appreciated 👏

Date of experience: February 5, 2026

Thank you
January 10, 2026
Previous review

Always excellent, never disappointed

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
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Site is easy to navigate and the deals make it affordable for me to invest in good shape wear. I love the coupons and the videos reviews. It encouraged my purchase and return to the site.

Date of experience: February 5, 2026

The website is fairly easy to navigate
December 29, 2025
Previous review

The website is fairly easy to navigate. I really appreciated access to video testimonials, it encouraged my purchase.

Date of experience: December 19, 2025
Virginia
1 review
0 helpful votes
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Long crotch
February 15, 2026

The crotch/thong is super long. I feel I have a normal to longer torso compared to others but just couldn't get it to sit right where I wanted it. The back also rolls down for no reason. It may just be the way my upper body or back is shaped but it wouldn't stay flat in my back when I was standing still. Overall it's pretty good and does its job. I got it to wear under a silk dress because I hate the way my bellybutton looks and it completely smoothed everything out. I don't know how or if the shapewear sucks anything in but definitely gives the smoothing effect I was looking for. Also it is not super seamless but will be okay depending on what you're wearing.

Date of experience: February 5, 2026
Canada
1 review
0 helpful votes
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True to size. It's shape wear that's actually comfortable? I didnt know that was a thing. The mystery box was absolutely insane! I got a dress, a corset, and a pair of shape wear underwear. Placed a second order for another swim suit and mystery package :) surprise bags for women! Genius lol

Date of experience: February 5, 2026
Pennsylvania
1 review
0 helpful votes
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This is extra AF
February 15, 2026

Shipping was very fast and the sizes run a smidgen smaller than expected. My big complaint is how difficult it is to return and that you are forced to do a survey when confirming your order. If there is a way around it, it is not readily available on the screen. If I wanted to give my opinion I would choose to put a review.

Date of experience: February 5, 2026
Illinois
1 review
0 helpful votes
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Cute
February 15, 2026
Updated review

Its cute and the gurdle works great. A bit expensive and shows alot more cleavage than I would like ( bought it for work) but I can still wear it outside of work. I love that it has pockets.

Date of experience: February 5, 2026

Prices are high but, thankfully for the payment plan...
February 3, 2026
Previous review

Prices are high but, thankfully for the payment plan and discount.

Date of experience: January 24, 2026
Vermont
1 review
0 helpful votes
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Returns are almost impossible
February 15, 2026

Swimsuits don't fit run really small. Have to send email to customer service to get authorization to return,, still waiting…..

Date of experience: February 5, 2026
Texas
1 review
0 helpful votes
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Shapeware
February 15, 2026

I did not like the body suite. I have big legs and way its open it pull down on my thigh as for the swimwear it too small to even try on

Date of experience: February 5, 2026
California
1 review
0 helpful votes
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Thee most comforting thing ever!
February 15, 2026

I was kind of skeptical, I've never enjoyed wearing any of this before but after a pregnancy, I needed something to fit nicer in a dress. Best decision!

Date of experience: February 5, 2026
Oklahoma
1 review
0 helpful votes
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Eh..
February 15, 2026

I bought this swimming suit because I really need something to help my c-section shelf belly. It does a pretty good job... but it does causs skin to push out the back hole... dont really know which is worse.

Date of experience: February 5, 2026
Alabama
1 review
0 helpful votes
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I loved the feeling of people not knowing how you are REALLY shaped because Shapellx's are basically invisible! Undetectable! I looked AMAZING! Thank you Shapellx!

Date of experience: February 5, 2026
Pennsylvania
1 review
0 helpful votes
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MEH!
February 15, 2026
Updated review

I purchased the viral shapellx bodysuit with the sheer leggings. I'm a size 14 so a large fits great. The bodysuit didn't flatten the tummy or back bra rolls, it smoothed it out. If you have large breast, there's no support you will need a bra under. I also purchased the bathing suit with the sheer skirt that you can adjust. Super cute, smooths you out, but again no top support for larger breast.

Date of experience: February 5, 2026

It was hard finding my size
February 3, 2026
Previous review

It was hard finding my size

Date of experience: January 23, 2026
Virginia
1 review
0 helpful votes
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Amazing products!^_^
February 15, 2026

I bought the waist trainer leggings (Black Friday) and I love them! They are the reason why I am buying again, they help me have tummy control, it also helps my back and it fixes my posture…

Date of experience: February 4, 2026
Alaska
1 review
0 helpful votes
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Quick purchase
February 15, 2026

Good, lil long because browsing. Cart advert was confusing, made it appear like I had an add'l item- startled me. Otherwise fine.

Date of experience: February 4, 2026