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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,262 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Disappointed
August 30, 2021
Updated review

Sizes for arm burners not sufficient for size needed for purchase

Date of experience: August 30, 2021

Sizes for arm burners not sufficient for size needed...
August 9, 2021
Previous review

Sizes for arm burners not sufficient for size needed for purchase

Date of experience: August 9, 2021
North Carolina
1 review
0 helpful votes
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Snatch
September 29, 2021
Updated review

Fits as expected. Shipping was fast with basic delivery. Overall all I love my results.

Date of experience: August 29, 2021
Shapellx U. — Shapellx Rep
over a year old

A songbirds music to our ears, Cathy. We're so glad you're loving them. Stay gorgeous.


Quick and easy
August 7, 2021
Previous review

Quick and easy

Date of experience: August 7, 2021
New York
2 reviews
0 helpful votes
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New User, Products
August 30, 2021

UPDATE,
I recd my items, very well made. Unfortunately, I could not get the shaper to cover my abdomen even though I ordered a 4x. I don't think these items are made for American women's sizes, as if I ordered a 4x here it would have been way too big. I am keeping both shapers (I only tried on one) the waist shapers belt so far is good, it is quite long and wraps tightly.

I was totally impressed with the many products offered for full figured women. Can't wait for items to arrive, thxs.

Date of experience: August 29, 2021
Shapellx U. — Shapellx Rep
over a year old

A songbirds music to our ears, Cathy. We're so glad you're loving them. Stay gorgeous.

Virginia
1 review
0 helpful votes
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Great product.
August 29, 2021

Ordering was quick and hassle free, it only stook a short time

Date of experience: August 29, 2021
Tennessee
1 review
0 helpful votes
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Pleased
August 29, 2021

I love the products! They fit the way I need them to.

Date of experience: August 29, 2021
Texas
1 review
0 helpful votes
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Thanks Shapellx
August 28, 2021
Updated review

It was quick and found what i was looking for nice and soft and fit perfectly

Date of experience: August 28, 2021

It was quick and found what i was looking for
August 7, 2021
Previous review

It was quick and found what i was looking for

Date of experience: August 7, 2021
GB
1 review
0 helpful votes
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Tummy control
August 28, 2021

Very fast and efficient and sucks in everything fits me like a glove

Date of experience: August 28, 2021
Nebraska
1 review
0 helpful votes
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Bad customer service
September 26, 2021

Never did get a 10% discount code as website states. Was contacted and offered $15 if I changed my review. I said give refund first and provided my order number as requested. No refund and no further contact

Date of experience: August 27, 2021
North Carolina
1 review
0 helpful votes
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Oops?
September 26, 2021
Updated review

Shipped my order to another address... on the other side of the US. I am not a happy camper.
EDIT: They contacted me immediately to make it right. I appreciate that. Would order again.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021

Shipped my order to another address...
September 25, 2021
Previous review

Shipped my order to another address... on the other side of the US. I am not a happy camper.

Date of experience: August 26, 2021
Tennessee
1 review
0 helpful votes
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Returned item did not fit.
August 27, 2021
Updated review

Very helpful. Returned item. Trying to get refund. Charges or still being taken out of pay pal card.

Date of experience: August 27, 2021

Very helpful
August 6, 2021
Previous review

Very helpful.

Date of experience: August 6, 2021
South Carolina
1 review
0 helpful votes
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Feeling Slim and Stuff
August 27, 2021
Updated review

Pretty smooth experience, arrived quick and exactly what I ordered.

Date of experience: August 26, 2021

Pretty smooth experience
August 6, 2021
Previous review

Pretty smooth experience

Date of experience: August 5, 2021
Alabama
1 review
0 helpful votes
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Great shaper
August 26, 2021
Updated review

Love it! Have just what I was looking for and easy going through the site to find it

Date of experience: August 26, 2021

Love it!
August 5, 2021
Previous review

Love it! Have just what I was looking for and easy going through the site to find it

Date of experience: August 5, 2021
Georgia
2 reviews
0 helpful votes
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Amazing!
August 25, 2021
Updated review

So easy and great to follow. Very informational with every piece displayed on the site

Date of experience: August 25, 2021

So easy and great to follow
August 4, 2021
Previous review

So easy and great to follow. Very informational with every piece displayed on the site

Date of experience: August 4, 2021
Canada
2 reviews
0 helpful votes
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Shapellx body corset
August 25, 2021
Updated review

Very quick and easy wear. It was surprisingly comfortable and did exactly as it was claimed to do.

Date of experience: August 25, 2021

Very quick and easy
August 4, 2021
Previous review

Very quick and easy.

Date of experience: August 4, 2021
New Jersey
1 review
0 helpful votes
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Poor Communication. Poor Customer Service. The emails that they send it seems like they don't actually read the messages they just respond generically in which is why I feel this process is taking longer than need be.

Date of experience: August 25, 2021
Washington
1 review
0 helpful votes
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Way better than other shapewear!
August 25, 2021
Updated review

This shape wear really snatches you in and stays in place while you're moving around! Oh, and it gives the booty a nice boost! This thing is made with quality materials and really is a great product. I high recommend.

Date of experience: August 24, 2021

Excited for my new shapewear!
August 4, 2021
Previous review

Excited for my new shapewear!

Date of experience: August 3, 2021
Illinois
1 review
0 helpful votes
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Thank you!
August 24, 2021
Updated review

Excited to receive my product! Ready to use! Glad I found this product at such a good price & great quality!

Date of experience: August 24, 2021

Excited to receive my product!
August 3, 2021
Previous review

Excited to receive my product!

Date of experience: August 3, 2021
Tennessee
2 reviews
0 helpful votes
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Shapellx
September 23, 2021
Updated review

No, it was a bad fit. But, attractive. Looks effective.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021

Thanks, hope the fit is good
July 31, 2021
Previous review

Thanks, hope the fit is good.

Date of experience: July 31, 2021
Michigan
1 review
0 helpful votes
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Shape wear
August 22, 2021
Updated review

VERY EASY CHECK OUT. THE BEST SHAPE WEAR EVER. I WILL PASS THIS INFORMATION TO MY FRIEND AND FAMILY.

Date of experience: August 21, 2021

EASY CHECK OUT
August 1, 2021
Previous review

EASY CHECK OUT.

Date of experience: July 31, 2021
North Carolina
1 review
0 helpful votes
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In love!
August 21, 2021
Updated review

Easy ordering. VERY EFFECTIVE. Satisfied with this product! Since I began wearing it everyday for at least 8 hrs a day, during my workday, I have already seen amazing results! I LOVE THIS WAIST TRAINER!

Date of experience: August 21, 2021

Easy ordering
July 30, 2021
Previous review

Easy ordering

Date of experience: July 29, 2021