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From the business
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
Shapellx Reviews Summary
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I placed my order and it was here in 3-4 business days. Product was a described. Slight factory odor. But it went away after being aired out. It works just like the video. Great product for the price
Company that stands behind they product. I was amazed when it arrived earlier than delivery date.
Great reviews. Excited to try the products. I can already tell the material is good and Velcro is extremely strong. I just wish the waist belt was a little longer so I can wrap it around and extra time but that will come with time as I shed a little Weight
Everthing was good it definitely works up a sweat and i will refer a friend
Product was as described online and shipped to me very quickly!
I'll say it was easy to understand how the measurements are going forward I will order again soon the customer services is amazing and the perks of ordering from Shapellx
Real easy to navigate on the site, select and purchase.
Great products.
I posted 2 good reviews and had too much issue getting my free gift. That turned me off.
Great so far I love how it fits & it's very comfortable!
Easy simple process. The item is exceptional. I would use it all the time
I just submitted the order, I appreciate the quick order confirmation.
Delivery took too long. Seems like a set to get my email for spam.
Super easy to place order. Excited to try on. It took quite awhile to put on. I expected 2x to fit me right away, but material had to conform to my body. Left on for half hour and tried different clothing. Did not leave me out of breath. I am ok with it but not used to my butt shape. I can only use with certain clothing.
Great customer Service! Fast shipping and the product is very nice.
I'm not thrilled with customer service, the chat function, or the limited product info on the webpage. I reluctantly decided to order one item to try out, we will see how it goes.
Update: So far every contact with customer service has felt like trying to talk to a chat bot. I followed the size chart, I was between two sizes so I bought them both, but I couldn't even begin to get the larger size on. I requested a return and the company tried to talk me out of it. I was responsible for the return shipping cost, the package shows that it was received November 3rd but as of Nov 10th I haven't heard anything back from the company since I started the return process.
I like sleeping in my belt. It's very comfortable.
It's been way past the estimated delivery date, and no way to track my package. Also all the pop ups on the mobile site is insane. Update: I have just now been informed my product is not in stock, three weeks later. There is also no way to contact customer service other than email and waiting days for a response. Will not be returning.
Site is very easy to navigate and place orders simply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members