Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,423 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Ward J.
Unfollow Ward J.
Share Review
Report Review

I placed my order and it was here in 3-4 business days. Product was a described. Slight factory odor. But it went away after being aired out. It works just like the video. Great product for the price

Date of experience: October 26, 2021
Maryland
1 review
0 helpful votes
Follow Shemeka S.
Unfollow Shemeka S.
Share Review
Report Review

Excellent service
October 26, 2021

Company that stands behind they product. I was amazed when it arrived earlier than delivery date.

Date of experience: October 25, 2021
Pennsylvania
1 review
0 helpful votes
Follow Gwendolyn F.
Unfollow Gwendolyn F.
Share Review
Report Review

Can't weight to see results!
October 25, 2021

Great reviews. Excited to try the products. I can already tell the material is good and Velcro is extremely strong. I just wish the waist belt was a little longer so I can wrap it around and extra time but that will come with time as I shed a little Weight

Date of experience: October 25, 2021
Texas
1 review
0 helpful votes
Follow Latice B.
Unfollow Latice B.
Share Review
Report Review

Works great
October 25, 2021

Everthing was good it definitely works up a sweat and i will refer a friend

Date of experience: October 25, 2021
Missouri
1 review
0 helpful votes
Follow Brandy E.
Unfollow Brandy E.
Share Review
Report Review

I got the now 3in 1 :)
November 24, 2021

Product was as described online and shipped to me very quickly!

Date of experience: October 24, 2021
New York
1 review
0 helpful votes
Follow Hazel N.
Unfollow Hazel N.
Share Review
Report Review

I'll say it was easy to understand how the measurements are going forward I will order again soon the customer services is amazing and the perks of ordering from Shapellx

Date of experience: October 24, 2021
Florida
1 review
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Share Review
Report Review

Just didn't know
October 23, 2021

Real easy to navigate on the site, select and purchase.

Date of experience: October 23, 2021
Pennsylvania
1 review
0 helpful votes
Follow Shelley M.
Unfollow Shelley M.
Share Review
Report Review

Great bandage wrap
October 22, 2021

Great products.
I posted 2 good reviews and had too much issue getting my free gift. That turned me off.

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
Follow Monique W.
Unfollow Monique W.
Share Review
Report Review

The best
October 22, 2021

Great so far I love how it fits & it's very comfortable!

Date of experience: October 22, 2021
Illinois
1 review
0 helpful votes
Follow Darlene C.
Unfollow Darlene C.
Share Review
Report Review

Very nice product
October 22, 2021

Easy simple process. The item is exceptional. I would use it all the time

Date of experience: October 22, 2021
Florida
1 review
0 helpful votes
Follow Beverly T.
Unfollow Beverly T.
Share Review
Report Review

Great product!
October 22, 2021

I just submitted the order, I appreciate the quick order confirmation.

Date of experience: October 21, 2021
Virginia
1 review
0 helpful votes
Follow Dolphus F.
Unfollow Dolphus F.
Share Review
Report Review

Slow Delivery.
November 21, 2021

Delivery took too long. Seems like a set to get my email for spam.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
California
2 reviews
0 helpful votes
Follow Meca T.
Unfollow Meca T.
Share Review
Report Review

I love my product!
October 22, 2021

I love the quick checkout! The delivery was pretty quick.

Date of experience: October 21, 2021
Ohio
1 review
0 helpful votes
Follow Saketa X.
Unfollow Saketa X.
Share Review
Report Review

Awesome shape wear
October 22, 2021

Good quality hopefully it fits better than my waist trainer.

Date of experience: October 21, 2021
California
2 reviews
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Share Review
Report Review

The shape of girdle
October 21, 2021

Super easy to place order. Excited to try on. It took quite awhile to put on. I expected 2x to fit me right away, but material had to conform to my body. Left on for half hour and tried different clothing. Did not leave me out of breath. I am ok with it but not used to my butt shape. I can only use with certain clothing.

Date of experience: October 21, 2021
Minnesota
1 review
0 helpful votes
Follow Shaunte C.
Unfollow Shaunte C.
Share Review
Report Review

Just buy it!
October 21, 2021

Great customer Service! Fast shipping and the product is very nice.

Date of experience: October 21, 2021
California
1 review
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Share Review
Report Review

I'm not thrilled with customer service, the chat function, or the limited product info on the webpage. I reluctantly decided to order one item to try out, we will see how it goes.

Update: So far every contact with customer service has felt like trying to talk to a chat bot. I followed the size chart, I was between two sizes so I bought them both, but I couldn't even begin to get the larger size on. I requested a return and the company tried to talk me out of it. I was responsible for the return shipping cost, the package shows that it was received November 3rd but as of Nov 10th I haven't heard anything back from the company since I started the return process.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 20, 2021
Canada
1 review
0 helpful votes
Follow Claudette P.
Unfollow Claudette P.
Share Review
Report Review

I'm so in love!
October 20, 2021

I like sleeping in my belt. It's very comfortable.

Date of experience: October 19, 2021
Colorado
1 review
0 helpful votes
Follow Maya G.
Unfollow Maya G.
Share Review
Report Review

Do not recommend.
November 19, 2021

It's been way past the estimated delivery date, and no way to track my package. Also all the pop ups on the mobile site is insane. Update: I have just now been informed my product is not in stock, three weeks later. There is also no way to contact customer service other than email and waiting days for a response. Will not be returning.

Date of experience: October 19, 2021
Georgia
1 review
0 helpful votes
Follow Monique G.
Unfollow Monique G.
Share Review
Report Review

The snatch is real!
October 20, 2021

Site is very easy to navigate and place orders simply.

Date of experience: October 19, 2021