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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,028 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Yes
March 3, 2026

Yes yes yes yes yes yes yes yes yes yes yes yes

Date of experience: February 21, 2026
District of Columbia
1 review
0 helpful votes
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Best shaper ever
March 3, 2026

Order a shaper before but it ran like stockings. Ordered another because they're are that good. Those also got runs in them. So I'm ordering another one. I will keep ordering and I still wear the other pairs even with the runs in them…

Date of experience: February 21, 2026
Illinois
1 review
0 helpful votes
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Beautiful suit
March 3, 2026

I recieved this and loved the material and style. Unfortunately it didn't fit me. So I gave it to my daughter. It looks great on her. So she will keep it.

Date of experience: February 21, 2026
New Jersey
1 review
0 helpful votes
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...
March 3, 2026

...

Date of experience: February 21, 2026
California
1 review
0 helpful votes
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Abdominal area sticking out.
March 3, 2026
Updated review

The products are not as well fitting as advertised. My abdomen is was still sticking out. The are where the bra is also was lumpy not comfortable at all. Hopefully this product that I ordered today will be different. I wanted a full refund but instead I received this gift card yo try more of your products. Which I beleive is not fair. I am willing to give it a try again. Hopefully I am satisfied with this product, but it still doesn't replace the full refund of the order that I placed prior to being issued a gift card that doesn't cover it fully. I don't mind trying the items but not at my cost. I am still owed.

Date of experience: February 21, 2026

Its a bit expensive but still willing to try them
February 4, 2026
Previous review

Its a bit expensive but still willing to try them

Date of experience: January 24, 2026
Maryland
1 review
0 helpful votes
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AMAZING
March 3, 2026

EXCELLENT, SERVICE ND WITHOUT SURGERY U LOOK LIKE U HAD WORK DONE ON YOURSELF WITHOUT THE COST, IT TUCKS U TUMMY ND GIVE U A LIFTED IN THE BACK, LOOKING LIKE U HAD A BBL, I LOVE I HIGHLY RECOMMEND IT, TO ALL TYPE OF WOMEN U WONT REGRET IT,

Date of experience: February 21, 2026
Pennsylvania
1 review
0 helpful votes
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Good but…
March 3, 2026

Good, but today I tried to apply provided discount code and system didn't let me to, so why you are offering it if customer can't use it

Date of experience: February 21, 2026
Maryland
1 review
0 helpful votes
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The product didn't fit
March 3, 2026

The package looked like someone sent it back and they put it back on the shelves without folding or even bothering to zip the container. But ultimately it was way too long.

Date of experience: February 21, 2026
Illinois
3 reviews
0 helpful votes
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Great shapwear!
March 3, 2026

I bought capri shaping shorts, and they are great! Completely disappears under my clothes... not hot... they dont shift around or roll up or down.
After a few washes, the waistband tore a little... but this is still the greatest shapwear brand EVER!

Date of experience: February 21, 2026
Illinois
1 review
0 helpful votes
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Hopeless
March 3, 2026
Updated review

I purchased Three times with this order of garments The first time I tried it it tore when I said maybe it was just a defect and then I ordered a second time I ordered me one and my sister wanted she has not wore hers yet but I have more mine again for the first time with the new one and it tore again so I don't know what to do

Date of experience: February 21, 2026

My stocking tore
February 18, 2026
Previous review

I purchased my first shapewear from you guys the one I'm reordering and it tore

Date of experience: February 8, 2026
California
1 review
0 helpful votes
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It's important to earn trust from customers, from return policies to how customers are treated when reaching out to speak to a live person. This model may work for the company, but it often fails with slight deviations when issues arise.

Date of experience: February 21, 2026
Kentucky
1 review
0 helpful votes
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No complaints, I ordered the right product just not knowing my ex exact size which made me have to purchase another. The return was difficult, but I kept it and gave it to a family member and re-ordered the item again.

Date of experience: February 21, 2026
Pennsylvania
2 reviews
0 helpful votes
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Best shapewear
March 3, 2026

I remember buying from here after pregnancy for workout shapewear and it was amazing I have 4 pieces from here excited to try the bra and panties!

Date of experience: February 21, 2026
Arizona
1 review
0 helpful votes
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I love their products
March 3, 2026

Everything that I've ever ordered from this company enhances my shape and tucks and tones everything up. I love their products.

Date of experience: February 21, 2026
Georgia
1 review
0 helpful votes
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.
March 3, 2026

...

Date of experience: February 21, 2026
California
1 review
0 helpful votes
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I am so pleased and happy with how easy this was to reach out to this companies customer service and get an easy and simple response. This is my first time trying this brand and the bras and I will definitely be purchasing more now that I know my size, and I will be purchasing other undergarments as well because the quality and fit has been amazing! I have told many of my coworkers and family members about this brand already because I wore the underwire bra in 36 DD to work for my 12 hour health care night shift and it was absolutely amazing, very supportive and lifting for a heavy and low hanging chest, and very comfortable to have such a wide band around for a larger and wider back, it didn't create any unflattering rolls and it didn't pinch or hurt even at the end of my shift. I just suggested on the form that some wider straps would be nicer to not have digging and to create even more support by having them wider and maybe a cushion or soft pillow or foam type material just at the top of the shoulders for us wide shouldered girls, other than that I think the bra is perfect and I will definitely be purchasing more for myself and family members, grandma, mom, etc. I will also be trying the shape wear as well as the other types of bras for support to bring the chest in and up with and without underwire and I am looking for any sports bras that are supportive enough to run and do jump rope and boxing in (high intensity workouts)

Date of experience: February 19, 2026
Mississippi
1 review
0 helpful votes
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Comfortable & Supportive
March 3, 2026
Updated review

This bra is absolutely amazing! From the moment I put it on, I could tell the quality was top-notch. It's incredibly comfortable and provides great support without feeling tight or restrictive. The fabric is soft and breathable, making it perfect for all-day wear. It fits true to size and holds everything in place beautifully. Definitely one of the best bras I've ever owned! This bra makes me feel confident and comfortable at the same time. The fit is perfect and it gives great lift and shape. The quality is excellent and you can tell it's made to last. It looks beautiful and feels even better. Worth every penny!

Date of experience: February 20, 2026

Love it
February 16, 2026
Previous review

Love it. Easy check out

Date of experience: February 5, 2026
Arizona
1 review
0 helpful votes
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It was great but I did not find it comfortable, unfortunately. I would have exchanged it for a size up but I would not have had time before I needed it. Trying to return it hasn't gone well.

Date of experience: February 20, 2026
New York
1 review
0 helpful votes
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Ripped off in delivery charges
March 3, 2026
Updated review

I placed my order and requested 1-3 day delivery. I ordered Wednesday night and did not receive it until Monday. I could have just requested regular shipping had I know it would be delayed like that.

Date of experience: February 20, 2026

Im excited to get my jumpsuit
February 22, 2026
Previous review

Bought a bra- too small but otherwise great roducr

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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They had quality products.
March 3, 2026

They really want to make you happy.And they will respond back if you have any questions or problems with there products. I really appreciated that.

Date of experience: February 20, 2026