Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

ShapellxReviews 19,297

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,399
value
45
quality
3,446
This company responds to reviews on average within 1 day

Instant Feedback

34,457 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Tiffany H.
Unfollow Tiffany H.
Share Review
Report Review

It really helps!
January 1, 2022

I of course wanted this to help smooth everything, but I also was hoping to get some relief from back pain. Well it more than exceeded my expectations! It definitely smooths, but even more than that it gave me so much relief from my back pain!

Date of experience: December 31, 2021
Texas
0 reviews
0 helpful votes
Follow Cherelle I.
Unfollow Cherelle I.
Share Review
Report Review

Will shop again
December 31, 2021

Was not easy putting in card number and didn't get to input my discount code

Date of experience: December 31, 2021
Texas
2 reviews
0 helpful votes
Follow Dominique B.
Unfollow Dominique B.
Share Review
Report Review

Great products!
December 31, 2021

Great first time shopping experience! Received items in a timely manner and items are easy to use.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
Follow Amari J.
Unfollow Amari J.
Share Review
Report Review

Order processing and Customer service is trash. You guys Left me no choice but to have the item refunded.
Firstly, the tracking info was sent 3 DAYS AFTER the item was apparently already delivered. Of course, the item was stolen since it was just sitting around for 3 days
When I reached out the company, I asked for the item to be resent. In steps "Catherine" the most incompetent of them all.
Catherine asked if I wanted the item resent 5 times, after I clearly requested the item be resent at least 3 times throughout our interaction, which btw she only responded 1 message at a time over the course of a week (even though I responded within 5 mins of each email). It gave the impression she preferred i ask for a refund. The return / exchange process was such a hassle that I doubt I'll ever order from this company again and it was so irritating I'll ask friends to save themselves the trouble and avoid this sketchy website.

Date of experience: December 31, 2021
Florida
1 review
0 helpful votes
Follow Danielle T.
Unfollow Danielle T.
Share Review
Report Review

Great product
December 31, 2021

The website was easy to use and there are many products to choose from.

Date of experience: December 31, 2021
North Carolina
1 review
0 helpful votes
Follow Shaunice A.
Unfollow Shaunice A.
Share Review
Report Review

Great
December 31, 2021

Very good experience and pleased with this body wrap

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
Follow Cece M.
Unfollow Cece M.
Share Review
Report Review

It is the best
December 30, 2021

I had no issues with shopping part. I received my order without any problems

Date of experience: December 30, 2021
North Carolina
1 review
5 helpful votes
Follow Teresa T.
Unfollow Teresa T.
Share Review
Report Review

Rolls down
December 30, 2021
Updated review

Initially, after receiving my product, it was comfortable. After about 3 days, it started rolling down while I was at work. Since I work in law enforcement and wear a uniform, that was very uncomfortable and annoying to have to go to the restroom and take it off each time. I wore it again Christmas day and it rolled again (from the top downward). I just feel like I've purchased, yet, another product that does not deliver the results as promised.

Date of experience: December 30, 2021

Great shopping experience
December 9, 2021
Previous review

Great shopping experience.

Date of experience: December 9, 2021
North Carolina
1 review
0 helpful votes
Follow Shavonda Z.
Unfollow Shavonda Z.
Share Review
Report Review

So far so good
January 29, 2022

I am still getting used to it. So far it is ok. It does have its uncomfortable moments.

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
Follow Devia C.
Unfollow Devia C.
Share Review
Report Review

Easy
December 30, 2021

Easy to order and easy to use. Got one for me, my daughter, and a home girl!

Date of experience: December 29, 2021
Illinois
1 review
0 helpful votes
Follow Tonia Y.
Unfollow Tonia Y.
Share Review
Report Review

Exactly what I needed
December 30, 2021

Great experience. I had no issues ordering and the product I wanted was in stock

Date of experience: December 29, 2021
Missouri
1 review
0 helpful votes
Follow Veronica V.
Unfollow Veronica V.
Share Review
Report Review

Got my items.
December 29, 2021

So far so good, I have to try them on, but I received everything ordered. Considering the distance they had to travel, I received everything fairly quickly. I ordered on 12/31 and received on 1/24. Good timing considering the supply chain issues. Thank you!

Date of experience: December 29, 2021
Kentucky
1 review
0 helpful votes
Follow Elizabeth E.
Unfollow Elizabeth E.
Share Review
Report Review

Again thank you
December 29, 2021
Updated review

I love this website they are the best around. Update I ordered again in happy thanks

Date of experience: December 29, 2021

Love these they are comfortable in looks so beautiful
August 15, 2021
Previous review

I love y'all I have no worries if I order wrong size because y'all exchange for me thank you

Date of experience: August 14, 2021

I love y'all I have no worries if I order wrong size...
July 24, 2021
Previous review

I love y'all I have no worries if I order wrong size because y'all exchange for me thank you

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
Follow Joy U.
Unfollow Joy U.
Share Review
Report Review

Fast delivery
December 28, 2021

Quick payment process, fast delivery. Didn't quite like the product. Kept rising and moving no matter how tight I pulled it.

Date of experience: December 28, 2021
Illinois
1 review
0 helpful votes
Follow Jacqueline U.
Unfollow Jacqueline U.
Share Review
Report Review

Snatched
December 28, 2021

Everything was pretty smooth. I love how I can adjust it & tighten the wrap without an issue, est investment ever!

Date of experience: December 27, 2021
Kentucky
1 review
0 helpful votes
Follow Ashley K.
Unfollow Ashley K.
Share Review
Report Review

It gets you right
December 27, 2021

This shape wear is great just wish the the closing trap was less bulky.

Date of experience: December 27, 2021
Ohio
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

My First Shapellx Order
December 27, 2021

My experience was great! Ordering was a breeze. I reached out to the company on IG because I hadn't received a shipping status. I received a very timely response & my ordered arrived in less than five days.

Date of experience: December 27, 2021
New York
1 review
0 helpful votes
Follow Shuanise R.
Unfollow Shuanise R.
Share Review
Report Review

Comfortable
December 27, 2021

The website is easy to maneuver as far as your size fitting and you receive your first time customer discount which works. So all that's left is the product to be comfortable and work. We will see..

Date of experience: December 27, 2021
Arkansas
1 review
0 helpful votes
Follow Tammy R.
Unfollow Tammy R.
Share Review
Report Review

Awesome!
December 27, 2021

Easy to order and find the product I was looking for.

Date of experience: December 27, 2021
Florida
1 review
0 helpful votes
Follow Casey G.
Unfollow Casey G.
Share Review
Report Review

Must have
December 26, 2021

Easy to find what I want every thing is there
A lot of shape ware to choose from

Date of experience: December 25, 2021