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ShapellxReviews 19,285

4.4

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,394
value
45
quality
3,446
This company responds to reviews on average within 1 day

Instant Feedback

34,444 reviews

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California
1 review
0 helpful votes
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Owner
January 5, 2022

Fabulous experience wonderful product amazing figure

Date of experience: January 5, 2022
Illinois
1 review
0 helpful votes
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I Love It
January 5, 2022

Super easy ordered in about 3 minutes top. Reasonable price too.

Date of experience: January 5, 2022
Georgia
3 reviews
2 helpful votes
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I am incredibly pleased with the wrap and the butt-lifting waist shaper garment. They are well constructed and comfortable. I must admit I had a few issues with the wrap because of my build, but I've now found a way to wear it with any rolling up, etc.

Date of experience: January 4, 2022
Illinois
1 review
0 helpful votes
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Quick Delivery
January 4, 2022

It was very easy to make my purchase and hopefully the delivery process is easy too.

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Product does what it says
January 4, 2022

First time buying from this company. Had too wait a little, this is a great product to use for weight loss I use it since I got it when working out.

Date of experience: January 3, 2022
Illinois
1 review
0 helpful votes
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Great service
January 3, 2022

I love your shape wear I rate it a 5 because you stand by your items and I receive them in a timely manner my I have told friends and they are happy

Date of experience: January 3, 2022
Virginia
1 review
0 helpful votes
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Excellent Service
January 3, 2022

The process was quick and easy from order to delivery. I was always informed where my package was in the process and never felt a need to place a tracker. Great experience.

Date of experience: January 3, 2022
Florida
1 review
0 helpful votes
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Waist trainer
January 3, 2022

It was excellent I order the wrong one will be ordering the right one

Date of experience: January 3, 2022
Missouri
2 reviews
0 helpful votes
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Easy-to-use and to find what I'm looking for. Yes very easy.

Date of experience: January 3, 2022
Alabama
2 reviews
0 helpful votes
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If the product is as good & quick as the ordering process, I'll be greatly satisfied!

Date of experience: January 1, 2022
New Jersey
1 review
0 helpful votes
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Awesome
January 2, 2022

Awesome I know it will work to help my back and to get my tummy right

Date of experience: January 1, 2022
Minnesota
1 review
0 helpful votes
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Square Butt
February 1, 2022

Did not like the fit around my butt. The design made me look squared

Date of experience: January 1, 2022
Louisiana
2 reviews
0 helpful votes
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They fit
January 1, 2022

Easy-to-use. When the size i needed was not available, they allowed me to change the size and promptly sent it to me.

Date of experience: January 1, 2022
South Carolina
1 review
0 helpful votes
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Best thing since slice beead
January 1, 2022
Updated review

My shopping experience was good, the product! Next level, comfortable but performs great especially for someone who drinks a lot of water and herbal teas

Date of experience: January 1, 2022

My shopping experience was good
January 10, 2022
Previous review

My shopping experience was good

Date of experience: December 10, 2021
Arizona
1 review
0 helpful votes
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Gives me a hunchback
January 1, 2022

Quick and super easy to order on. Overall the experience was good. Until I received the product. I got the waist trainer wrap thing. The super long one you can wrap around your body. I was totally loving it looking at my waist from the front. Then I made the mistake of turning to the side to check out my profile. This thing literally pushed all my back fat up so I looked like I had a massive hump on my upper back. It was sad.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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It really helps!
January 1, 2022

I of course wanted this to help smooth everything, but I also was hoping to get some relief from back pain. Well it more than exceeded my expectations! It definitely smooths, but even more than that it gave me so much relief from my back pain!

Date of experience: December 31, 2021
Texas
0 reviews
0 helpful votes
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Will shop again
December 31, 2021

Was not easy putting in card number and didn't get to input my discount code

Date of experience: December 31, 2021
Texas
2 reviews
0 helpful votes
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Great products!
December 31, 2021

Great first time shopping experience! Received items in a timely manner and items are easy to use.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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Order processing and Customer service is trash. You guys Left me no choice but to have the item refunded.
Firstly, the tracking info was sent 3 DAYS AFTER the item was apparently already delivered. Of course, the item was stolen since it was just sitting around for 3 days
When I reached out the company, I asked for the item to be resent. In steps "Catherine" the most incompetent of them all.
Catherine asked if I wanted the item resent 5 times, after I clearly requested the item be resent at least 3 times throughout our interaction, which btw she only responded 1 message at a time over the course of a week (even though I responded within 5 mins of each email). It gave the impression she preferred i ask for a refund. The return / exchange process was such a hassle that I doubt I'll ever order from this company again and it was so irritating I'll ask friends to save themselves the trouble and avoid this sketchy website.

Date of experience: December 31, 2021
Florida
1 review
0 helpful votes
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Great product
December 31, 2021

The website was easy to use and there are many products to choose from.

Date of experience: December 31, 2021