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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super easy ordered in about 3 minutes top. Reasonable price too.
I am incredibly pleased with the wrap and the butt-lifting waist shaper garment. They are well constructed and comfortable. I must admit I had a few issues with the wrap because of my build, but I've now found a way to wear it with any rolling up, etc.
It was very easy to make my purchase and hopefully the delivery process is easy too.
First time buying from this company. Had too wait a little, this is a great product to use for weight loss I use it since I got it when working out.
I love your shape wear I rate it a 5 because you stand by your items and I receive them in a timely manner my I have told friends and they are happy
The process was quick and easy from order to delivery. I was always informed where my package was in the process and never felt a need to place a tracker. Great experience.
It was excellent I order the wrong one will be ordering the right one
Easy-to-use and to find what I'm looking for. Yes very easy.
Awesome I know it will work to help my back and to get my tummy right
Easy-to-use. When the size i needed was not available, they allowed me to change the size and promptly sent it to me.
My shopping experience was good, the product! Next level, comfortable but performs great especially for someone who drinks a lot of water and herbal teas
Quick and super easy to order on. Overall the experience was good. Until I received the product. I got the waist trainer wrap thing. The super long one you can wrap around your body. I was totally loving it looking at my waist from the front. Then I made the mistake of turning to the side to check out my profile. This thing literally pushed all my back fat up so I looked like I had a massive hump on my upper back. It was sad.
I of course wanted this to help smooth everything, but I also was hoping to get some relief from back pain. Well it more than exceeded my expectations! It definitely smooths, but even more than that it gave me so much relief from my back pain!
Was not easy putting in card number and didn't get to input my discount code
Great first time shopping experience! Received items in a timely manner and items are easy to use.
Order processing and Customer service is trash. You guys Left me no choice but to have the item refunded.
Firstly, the tracking info was sent 3 DAYS AFTER the item was apparently already delivered. Of course, the item was stolen since it was just sitting around for 3 days
When I reached out the company, I asked for the item to be resent. In steps "Catherine" the most incompetent of them all.
Catherine asked if I wanted the item resent 5 times, after I clearly requested the item be resent at least 3 times throughout our interaction, which btw she only responded 1 message at a time over the course of a week (even though I responded within 5 mins of each email). It gave the impression she preferred i ask for a refund. The return / exchange process was such a hassle that I doubt I'll ever order from this company again and it was so irritating I'll ask friends to save themselves the trouble and avoid this sketchy website.
The website was easy to use and there are many products to choose from.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
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