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ShapellxReviews 19,285

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,394
value
45
quality
3,446
This company responds to reviews on average within 1 day

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34,444 reviews

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Georgia
1 review
0 helpful votes
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It isn't so flexible as the advertisement
January 22, 2022
Updated review

It was easy to order. But it took awhile before I received my order. But my overall experience is good.

Date of experience: January 21, 2022

It was fast an easy to order
January 1, 2022
Previous review

It was fast an easy to order

Date of experience: December 31, 2021
Oregon
1 review
0 helpful votes
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Great Product
January 21, 2022

Can't wait to try product, web site is easy to use!

Date of experience: January 21, 2022
Arizona
1 review
0 helpful votes
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Item not what I expected
January 20, 2022

I was expecting a wider belt, instead it's thin and length wise is almost as tall as me so I struggle to get it on.

Date of experience: January 20, 2022
North Carolina
2 reviews
0 helpful votes
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Amazing but not for me
January 20, 2022

I love the product but when I put it on it feels like I am losing oxygen to my brain. I've tried to wear it three times and I cannot wear it longer than 5-10 minutes.

Date of experience: January 20, 2022
New Jersey
1 review
0 helpful votes
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Very comfortable
January 20, 2022

Quick easy I received the garment
Fast It feels great but I should have got A large instead of xl overall very happy.

Date of experience: January 20, 2022
Illinois
1 review
0 helpful votes
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The promo code of 30 percent off plus the 20 percent discount on is amazing!

Date of experience: January 19, 2022
Canada
1 review
0 helpful votes
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Happy
January 19, 2022

Very easy and fast. And love it!. Easy to wear. No help needed

Date of experience: January 18, 2022
Georgia
1 review
0 helpful votes
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Excellent Product!
January 18, 2022

The order and checkout process was Quick and Seamless. I have been looking for a product like this and am grateful to have come across this company.

Date of experience: January 17, 2022
Oklahoma
0 reviews
0 helpful votes
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Great Product
January 17, 2022

Very easy to order, cant wait for my shipment! Update received it and love it! I highly recommend!

Date of experience: January 17, 2022
Maryland
1 review
0 helpful votes
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Fantastic!
January 17, 2022

Fast and easy shopping experience, great fit, great quality product!

Date of experience: January 16, 2022
North Carolina
1 review
0 helpful votes
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I love it
January 16, 2022

I love how the site tells you how much you have til you get free shipping.

Date of experience: January 16, 2022
Michigan
2 reviews
0 helpful votes
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No response and haven't received my purchase
February 15, 2022

I have contacted both Facebook and Instagram with no response. I have tried to email and call. Tried calling and it went to a random voicemail and email sent me a failed to send stating that is isn't a valid email. Extremely disappointed and I'm starting to believe that this is a scam.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
California
0 reviews
0 helpful votes
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Overall experience w Shapellx
January 16, 2022

Very satisfied however I expected Pads with the body shaper and looked like it had pads in the shopping picture. The second order is very good!
Thank you!

Date of experience: January 15, 2022
North Carolina
2 reviews
0 helpful votes
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Not what I expected.
January 15, 2022

I was expecting the band to be wider and it rolls up on me when I sit down. It's also uncomfortable after a short period of time. Will they to loosen the band, rewrap. Disappointed for the money spent.

Date of experience: January 15, 2022
Texas
1 review
0 helpful votes
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Fantastic
January 15, 2022
Updated review

I was for my daughter... but she absolutely loves it! It's good to know you can be at ease with the reliability of their product. When I find something I like... I will not hesitate to order it.

Date of experience: January 14, 2022

Haven't received my order yet...
December 31, 2021
Previous review

Haven't received my order yet... so I can't give a complete evaluation.

Date of experience: December 31, 2021
North Carolina
1 review
2 helpful votes
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NOT ABLE TO RETURN
February 13, 2022

This is one of those Chinese companies to which they make it virtually impossible to make a return and get a refund. Order at your own risk!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 14, 2022
Maryland
1 review
0 helpful votes
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Easy and quick. I love No Hassle Shopping. Shop now!

Date of experience: January 14, 2022
Louisiana
2 reviews
0 helpful votes
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It was a bit of a challenge because it was buffering for a while. But once it got passed it, the process was smooth & pretty easy

Date of experience: January 12, 2022
Georgia
3 reviews
0 helpful votes
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Shapellx
January 12, 2022
Updated review

Everything is going smoothly. Wish it didn't show under my clothing as much. I may need up wrapping to thin it out some.

Date of experience: January 11, 2022

Everything is going smoothly
December 21, 2021
Previous review

Everything is going smoothly. Waiting on my shapewear!

Date of experience: December 21, 2021
Pennsylvania
1 review
0 helpful votes
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For my wife
January 12, 2022

Quick Easy to apply and my wife Enjoyed the finish result and she said it's like a ace bandage for your body

Date of experience: January 11, 2022