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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,051 reviews

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Pennsylvania
2 reviews
0 helpful votes
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Too big for xs
March 28, 2024

Fast delivery, love there products, have order few of there shapewear, lost more weight wanted to see how xs feel

Date of experience: March 18, 2024
Mississippi
1 review
0 helpful votes
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Better than expected
March 28, 2024

It is very comfortable and it definitely does the job without that "fake" look.

Date of experience: March 17, 2024
Texas
1 review
0 helpful votes
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Neither one of them fit
March 28, 2024

They did not fit! And I am not satisfied with it all.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2024
Nebraska
2 reviews
0 helpful votes
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It was so little putting it on
took me 5 minutes to get it on all the way!
I've never had that problem with other products.

Date of experience: March 17, 2024
New York
1 review
0 helpful votes
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Better then I expected
March 26, 2024

I needed a shaper for a wedding I was going to and the shaper made me look wonderful

Date of experience: March 16, 2024
Ohio
1 review
0 helpful votes
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Good customer service
March 26, 2024

I order the wrong size.shapellx replaced it with no problem. I tried the product on and no matter what I put on you can see the print of the garment threw my clothes. 😒 it gives a little puge where my extra fat is at the lower part of my stomach.

Date of experience: March 16, 2024
South Carolina
1 review
0 helpful votes
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Satisfied with my order, mostly.
March 26, 2024

The neo-sweat suit didn't lay down around the thighs as i thought. I wanted it to present a more concealed look in case I wore it under a outfit but i could just work out in.

Date of experience: March 16, 2024
Illinois
1 review
0 helpful votes
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Love it!
March 25, 2024

Awesome! Not too tight/restricting! Comfortable while shaping! Will order again.

Date of experience: March 15, 2024
California
1 review
0 helpful votes
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DID NOT WORK FOR ME
March 25, 2024

I was excited to have ordered and received my shapers! But they did not hold me in at all. I still had my pouch/bulge.

Date of experience: March 14, 2024
Georgia
1 review
0 helpful votes
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Nice!
March 24, 2024

Very durable and stretchy. Received my order quick.

Date of experience: March 14, 2024
District of Columbia
1 review
0 helpful votes
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Product
March 24, 2024

Product not what I was hoping when received and returned back

Date of experience: March 14, 2024
Oregon
1 review
0 helpful votes
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Didn't fit
March 24, 2024

I returned all 7 items that I ordered because. They did not fit. Too tight

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
Virginia
1 review
0 helpful votes
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I purchased the wrong sixty but I can't exchange it

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
Texas
2 reviews
0 helpful votes
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I love it
March 23, 2024

I loved everything about this. The best part of it was that it really worked.

Date of experience: March 13, 2024
New York
1 review
0 helpful votes
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Shape wear
March 23, 2024

It been almost a month since I ordered and still have received it yet

Date of experience: March 13, 2024
District of Columbia
1 review
0 helpful votes
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Great Shapewear
March 23, 2024

This shapewear is soft, comfortable and it holds in all the right places. I love the hour glass shape that it gives. Happy customer

Date of experience: March 13, 2024
Wisconsin
1 review
0 helpful votes
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My experience was ok. My shipment came in a timely fashion and was pleased about that.

Date of experience: March 13, 2024
North Carolina
1 review
0 helpful votes
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OMG
March 22, 2024

I love it. It holds you together and keeps everything in place

Date of experience: March 12, 2024
Georgia
1 review
0 helpful votes
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At first I was horrified that my initial order wasn't right, but it was sufficiently corrected.

Date of experience: March 12, 2024
Mississippi
1 review
0 helpful votes
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Awesome Customer Service
March 22, 2024

I appreciate your assistance with exchanging my original order! It was fast, convenient and hassle free! I'd order again and have referred many others to place an order!

Date of experience: March 11, 2024