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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,792
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,972 reviews

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Washington
1 review
0 helpful votes
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The wrong size
May 4, 2025

The garment didn't fit I need a size bigger. So I will be sending it back to get a bigger size. The structure looks amazing and it's soft

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2025
New York
1 review
0 helpful votes
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Awesome service
May 4, 2025

Absolutely pleasant everything fit and it arrived on time very happy with my purchase will order again very soon

Date of experience: April 24, 2025
Illinois
1 review
0 helpful votes
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Wrong size
May 4, 2025

My shaper was to small I need a 6x, can you please help me? I really do like but can't pull up over stomach 😩

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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Snatched look
May 4, 2025

I live this shapewear. It makes me feel so confident. Back rolls, GONE. Can use a little more of a snatched look in the tummy area, but other than that I love it.

Date of experience: April 24, 2025
Colorado
1 review
0 helpful votes
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Perfect shape wear
May 4, 2025

I love everything about this shape wear. Very comfortable. Stays in place. True to size. I'm a medium to Large. Bought medium and it works perfect. I'm happy with my purchase.

Date of experience: April 24, 2025
Minnesota
1 review
0 helpful votes
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Works great
May 4, 2025

I went 2 sizes small and it's still pretty comfortable, sitting not as much but it should work. Like the side zipper instead of it being in the middle and by going smaller, the butt fits much better for me

Date of experience: April 24, 2025
Florida
1 review
0 helpful votes
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Nice support
May 4, 2025

Holds on to all my curves. I will be ordering more encouraging my family to order. I love the adjustable straps and nice zipper to using the bathroom

Date of experience: April 23, 2025
Ohio
1 review
0 helpful votes
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New Size Shaper
May 4, 2025

Received my new size in shape wear. It fits so perfectly now. Thank you so much. Will be ordering again soon.

Date of experience: April 23, 2025
Georgia
1 review
0 helpful votes
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Customer for life
May 4, 2025
Updated review

Had ordered a small but I needed a medium. In less than a week a received the correct size. And let me tell you. I was snatched. 2 sizes smaller. Love it.
I will definitely be ordering again and again.

Date of experience: April 23, 2025

Amazing product great price
October 7, 2024
Previous review

I am a customer for life and would recommend the products to family and friends

Date of experience: September 26, 2024
Michigan
1 review
0 helpful votes
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Love all my products from this company! Definitely recommend! If you thinking bout buying just buy it! Half size or whole size up tho! Fits very snug!

Date of experience: April 23, 2025
Texas
1 review
0 helpful votes
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Awesome Swimwear
May 4, 2025

I highly recommend these swimsuits. I have ordered 3 of them! Great product and ships quickly. I will be recommending to my friends to try these!

Date of experience: April 23, 2025
Louisiana
1 review
0 helpful votes
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It was way too small for me.
May 4, 2025

The item was way too small for me. I wear a 14. But that so uncomfortable trying to force it on. I didn't return it because I hate returning items. I wish that I had gotten a 16, but 16s has been too big for me.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
Tennessee
1 review
0 helpful votes
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Nice items
May 3, 2025

Good packaging. Should have went up a size on one. Other items fit well. Great material. Order was on time.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2025
Florida
1 review
0 helpful votes
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I don't do surveys
May 3, 2025

I don't like to do surveys. I really don't like doing them at all. And I really don't like doing the ones that require you doing a certain amount of characters. This is bull$#*!.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2025
North Carolina
1 review
0 helpful votes
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About my shaplex
May 3, 2025

It was not true to size I should've gotten a size bigger but other then that it was nice 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

Date of experience: April 23, 2025
Pennsylvania
1 review
0 helpful votes
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LOVING IT1
May 3, 2025

Comfortable enough to wear everyday with fantastic support! This is my first purchase, but will definitely be purchasing more. Love the fit and everything about this shareware.

Date of experience: April 23, 2025
Oregon
1 review
0 helpful votes
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Not for me
May 3, 2025

I did not like how the item looked on me. It essentially squeezed my body under the item and I was left with buldges at both ends. Plus it took away my hip shape and made me look like a budgy box. I have returned my order.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2025
California
1 review
0 helpful votes
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Amazing bodysuit
May 3, 2025

This suit really SUCKS YOU IN! I'm 5'4", 140lbs got a medium and it fits tight but good, I wonder how the large would fit. I have not used as I bought for a wedding in a couple of weeks, but from try on, I think it's going to work pretty well.

Date of experience: April 23, 2025
Maryland
1 review
0 helpful votes
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Great purchase
May 3, 2025

Got my order fast item was just hat I needed for my sister wedding coming up. Got detailed updates on my shipment.

Date of experience: April 23, 2025
Pennsylvania
1 review
0 helpful votes
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Causes back rolls
May 3, 2025

In most of the videos I noticed back rolls or side rolls popping out and thought it was possibly their body type but it happened with mine also. I won't ever wear it because of that issue. Don't feel that I should have to wear 2 garments to make a smooth look

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2025