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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,796
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,185 reviews

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Maryland
1 review
0 helpful votes
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Tighter than tight
June 1, 2025

I think I ordered the wrong size and is very uncomfortable and quite difficult to get on so I cannot wear this

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2025
Tennessee
1 review
0 helpful votes
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Good product to purchase
June 1, 2025

Best shaper I could have purchase. Hold you in and it comfortable. Better get you one you will love it.

Date of experience: May 21, 2025
California
1 review
0 helpful votes
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Bad batch...
June 1, 2025

Arrived small tear in back leg area not a good fit barely any ab compression no lift behind maybe wrong size

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2025
Missouri
1 review
0 helpful votes
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The product was very good
June 1, 2025

My experience with this product was very good. And I plan on ordering again and I will be telling other people about this product.

Date of experience: May 21, 2025
South Carolina
1 review
0 helpful votes
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Appreciate It
May 31, 2025

Worthwhile purchase, arrived in a timely manner. I will recommend to a friend. Appreciate the quality.

Date of experience: May 21, 2025
California
2 reviews
0 helpful votes
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I needed to exchange something I ordered as I forgot to change the size on onenof the products and they got back to me within 24 hours and the problem was solved immediately! Theyre very communicative on top of it being an excellent product

Date of experience: May 21, 2025
Canada
1 review
0 helpful votes
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Best shaper
May 31, 2025

I was amazed by the quality and the fast delivery service, i was thrilled by the surprise gift as well

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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Great Fit for everyone
May 31, 2025
Updated review

The size was amazing. It was tight great Fit. Thanks shapeless for everything. Thanks, I will definitely buy again. A wonderful product.

Date of experience: May 21, 2025

Easy to navigate and the videos attached to the item...
May 3, 2025
Previous review

Easy to navigate and the videos attached to the item was extremely helpful.

Date of experience: April 23, 2025
Massachusetts
1 review
0 helpful votes
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I've got them!
May 31, 2025

Perfect fabrics, how as I was expecting it. I am using the leggings daily. And the short one when I am going to church or wedding. They fit and are flexible on me. 😊😊. Enjoyable items!

Date of experience: May 20, 2025
Illinois
1 review
0 helpful votes
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Perfect fit
May 31, 2025

Very nice fit. I was excited about how the shape wear will look once I put it on with my dress n to my surprise I was impressed. I the fit.

Date of experience: May 20, 2025
New York
1 review
0 helpful votes
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It finally arrived!
May 30, 2025

This has been a complicated delivery experience; however, I am very satisfied with the customer service I received from Shapellx. I am happy to report that my next purchase will be a size smaller.

Date of experience: May 20, 2025
Washington
1 review
0 helpful votes
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Very good.
May 30, 2025

Fantastic, fast shipping and good quality. Im very please with the costumer service. I will orden again soo.

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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Refund process
May 30, 2025

Refund process should be streamlined. I placed two orders and there's seems to be a delay in reimbursement.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2025
Georgia
1 review
0 helpful votes
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I like my waist trainer but I do think I got the wrong size. The thigh part keeps slipping down and I have to keep readjusting.

Date of experience: May 20, 2025
Michigan
1 review
0 helpful votes
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To small and late deliveries
May 30, 2025

I ordered a 3x but in no way is this a 3 x and delivery took for ever not satisfied with this experience at all

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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Mystery box
May 30, 2025

I am very satisfied with the AirSlim® ElasticFuse Waistband Shaping Leggings but the item that came in the mystery box. I oon. T know what to do with it. Its a color I would never order and its like a body suit for a breast feeding mother trying to stay tone. Other than that I am very satisfied with the legging.

Date of experience: May 20, 2025
Virginia
1 review
0 helpful votes
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Not enough compression
May 30, 2025

I have a bigger mid section. And was looking for something that would make my stomach appear flatter. It compresses but not enough!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2025
Virginia
1 review
0 helpful votes
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Received my order
May 30, 2025

I am satisfied with my order. I can't wait to wear it. It has good compression. It feels comfortable and I like the length of the legs

Date of experience: May 20, 2025
Illinois
1 review
0 helpful votes
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Exchanged items
May 30, 2025

A little long of a process but was able to exchange my item. I exchanged my 2xl for a 3xl. Overall, I'm satisfied. It's cute but extremely tight so size up for sure

Date of experience: May 20, 2025
Arkansas
1 review
0 helpful votes
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Working on a refund as the product ended up being not what I was looking for. The zipper was showing underneath a tight dress. I am wanting something that is more smooth.

Date of experience: May 20, 2025